Aveda Coupons & Promo Codes

I want to share what happened with Aveda's rewards program because I think others should know. The way it works seems misleading and keeps changing without notice. I spent over $600 in a short two-week window specifically to earn enough points for a redemption I really wanted. The points requirement was clearly shown when I was buying, so I made my purchasing decisions based on that. Right after my points posted and I was about to redeem, Aveda bumped up the points needed by 5,000 more and swapped out what I could get for something totally different, like a salon gift card that wasn't what I'd been working toward. I made real financial decisions based on the rewards structure they showed me at the time. Changing the rules after I already bought is just bad business and makes me not trust them anymore. I own a spa and was seriously thinking about carrying Aveda products and recommending them to my clients. After what just happened, that's not going to occur. I'm going to be transparent with everyone who visits about my experience.

I've been an Aveda fan for three decades, but things have really gone downhill since they got purchased by Estée Lauder about fifteen years back. The scents aren't as clean anymore and the sourcing doesn't feel as ethical. Their website experience during the holidays was frustrating - I was expecting my annual birthday gift like always, but this year I couldn't select the one I wanted and got pushed toward options with lavender. I'm actually allergic to lavender. Aside from the Blue Malva shampoo, I'm not going to keep buying from them. They used to stand for something, but now they're overpriced and don't feel like the brand I fell in love with.

Got my regular order delivered yesterday and it included a free pump, which I really needed. Unfortunately the pump showed up broken and doesn't work. What bothered me most was realizing there's basically no way to get in touch with anyone. The website doesn't display any contact options, the Chat Now feature just doesn't do anything when clicked, and their Facebook hasn't been updated in several years with very old comments. Every order email comes from a noreply address that specifically tells you not to respond since nobody's watching that inbox. So how exactly do you contact them? There's no phone line, no customer service department, nothing. I'm completely stuck with no idea what to do next. For a $75 shampoo, you'd think customer support would be a priority, but apparently not.

I ordered my regular item and got it delivered yesterday, plus they threw in a complimentary pump which was actually what I needed. The real problem was that the pump arrived broken and doesn't function. Even worse, I discovered there's basically no way to reach customer service. Their website doesn't list any contact details, the Chat Now button doesn't actually work when you click it, and their Facebook hasn't been updated since several years ago. All their order confirmation emails come from a noreply address with a note saying don't respond because nobody will read it anyway. How are you supposed to contact them? No phone support, no customer service email. Nothing at all. For someone paying over $70 for a shampoo bottle, you'd think they'd have some way for customers to report issues, but apparently not.

I've been feeling really self-conscious about my white hair since using this product. It turned into a light purple color and the yellowing I wanted to get rid of just stayed in my hair even after a two-week vacation. Usually people compliment my hair all the time, but now it's the opposite. My granddaughter, who's only 8, actually pointed out how different the color looks. On top of that, my hair has been breaking off way more than usual. I'm switching back to what I was using before, and I'd tell others to do the same rather than let them mess with what actually works. My whole family won't try new products because they make our scalps itch, and now I'm dealing with the same issue. I used to tell people how great Aveda was, but I can't do that anymore. I get that they're trying to be plant-based and vegan, but something has definitely changed for the worse.

I grabbed two bottles of the new Aveda Confixor Gel and I'm really disappointed. I've been loyal to this product for years, but they completely changed the scent and it's terrible. These two bottles will be my last purchase from them. I don't understand the decision to reformulate it, and from what I'm hearing, tons of other customers feel the same way. For the price they're asking, the new smell is just not acceptable.

I paid extra for next-day delivery on an order I placed in the morning, and their website said anything before 5pm would definitely arrive that same day. I got one order confirmation with a number, but then no tracking information when I looked it up. Customer service told me I had to be home for delivery or I'd still pay the courier fee. When I called the local supplier about six times within two hours, nobody picked up or returned my voicemail. A chat rep couldn't help either. When I asked to cancel, they said they couldn't do that. Now I have no idea what's happening with my order and can't be there to receive it on another day. I've been using Aveda for 15 years and exclusively at their salons, so I'm really let down by this mess. I'm definitely going to have to find a different brand.

My experience ordering online has been hassle-free. The service quality has been good overall. Over the past year of using Aveda products, I've seen a big improvement in how my hair looks and feels - it's much softer, fuller, and shinier than before.

I've had no trouble placing online orders with them. Their service quality has been dependable. I've been a customer for about a year and the results speak for themselves - my hair is considerably softer, thicker, and has much more shine than before I started using their line.

Ordering from their website has been smooth sailing for me. The customer service experience was solid. After using Aveda products consistently for about a year, I've noticed a real difference in my hair's health - it feels noticeably softer, has more volume, and has a great shine to it.

The online customer service here is absolutely the worst. I placed an order early in December, was charged a few days later, and the thing never shipped. I contacted their live chat twice and all I got back were short yes or no answers with no actual help. I'm not ordering from Aveda online ever again.

The online customer service here is truly terrible. I placed an order in early December, got charged within a couple days, and it never actually shipped. When I reached out through their live chat on two separate occasions, I didn't get any real answers - just vague yes or no responses. I won't be ordering from Aveda online again.

I've been a customer for over ten years and Aveda just wiped out all 50,000 of my points without any warning or explanation. This is completely unacceptable. How can points stay active for over a decade and then suddenly disappear? They need to restore them. I've spent more than $5,000 with this company, and this is how they treat loyalty? I had a spa getaway planned for 2025 that I was saving those points for, and I've been living tight financially, so those points were really important to me. It's devastating that a company that claims to value customer loyalty would do something like this without any notice. Clearly they don't really care about the people who support them. Update: After I contacted them, they made an exception and restored my 50,000 points. But honestly this whole situation should never have occurred in the first place.

The products themselves are really good but the customer service is a complete nightmare. They work with a shipping company that's awful - they didn't even ring the doorbell, just marked it undeliverable. When I contacted Aveda about it, they basically didn't care and couldn't give me any information about when I'd actually get my stuff, so I just canceled the whole order.

This company honestly doesn't seem to care about their customers at all. I accumulated 30,000 points over more than a decade of loyalty, but they've made things much worse. What used to get you a funded spa retreat now gets you just a few hair products in the mail, and on top of that, they remove your points if you skip a year of purchases. Their policies have completely changed since I first started shopping with them. It feels like they built their reputation on promises they never intended to keep. They won't fix this situation, so I'm done giving them my money. I'm really disappointed in how they've treated the people who've supported them.