Bobbi Brown Cosmetics Coupons & Promo Codes

Why would they have a virtual assistant who only works standard business hours? That's pointless. The website shows my package at a certain location according to the tracking, but when I actually check the carrier's tracking, it's nowhere near that place. My shipment is now three days late. This website is terrible and I'm deleting my account as soon as this mess gets resolved.

Bought a lip balm and after a few days it started leaking everywhere. When I tried wiping it and closing the top, the cap broke right off and won't seal properly anymore. There's still more than half the product left to waste. For what I paid, this is really frustrating. Won't purchase again.

Terrible experience overall. I ordered foundation that never showed up. Good luck trying to reach a real person because all you get is a useless AI chatbot. The bot told me my order was cancelled with zero explanation and no email notification. Just a complete disaster with communication and zero actual human support available.

I'm giving four stars mainly because of a shipping problem, but the customer service team handled it smoothly and gave me a refund right away. It's unfortunate that the store has to deal with the unreliability of their delivery partners. Everything else was handled well.

This company doesn't stand by their promotions. They initially applied my first-time shopper discount, then randomly removed it and charged me full price without explanation. I also didn't receive the complimentary swatch kit that should have come with my order, even though I spent way more than the $25 minimum. When I pointed this out, they claimed I was $5 short, which makes no sense. It feels like they intentionally look for reasons to cancel discounts and gifts. I'm done shopping here and will find somewhere more trustworthy.

Just got the Modern blush shimmer and honestly, I'm really disappointed. For the price, the product is incredibly tiny. It's basically a small square of powder that probably won't last more than a few weeks of regular use. Definitely not worth what I paid for it.

The website has constant tech glitches and email issues, but they won't acknowledge any of it or offer any help when you report the problems. I ordered late at night and immediately realized I made a mistake. The next morning I tried using their cancel button in the confirmation email and it didn't do anything except take me to their regular website. I reached out to their tech support and they said they'd try to cancel it on their end, but they obviously didn't bother and won't even admit the feature they're promoting isn't working. I tested the cancel link on both my phone and computer and it basically did nothing. Now I have to ship it back out of pocket at fifteen to twenty bucks and they're offering nothing to make up for it. Also, the chat agent seemed overwhelmed and lost track of my issue halfway through. At one point they asked if I needed help placing a new order when we were talking about canceling an existing one. It's a mess. There are better companies making similar or better products so just go with them instead.

Their online store isn't worth your time. Shipping is sluggish, they don't notify you about items that are out of stock so your order comes incomplete, and when you contact support they just decide on a replacement without asking you what you'd prefer. I'm shopping elsewhere now.

Stay away from their online shop. Shipping takes forever, and they won't tell you upfront if something's out of stock. They'll just send you an incomplete order instead. When you complain to customer service, they randomly pick a replacement product without asking what you'd actually prefer. I'm switching to other brands that respect their customers more.

I reached out through their messaging service because I wasn't happy with a foundation I bought. When I asked for a return shipping label, they refused and told me I had to cover the postage myself. The customer service representatives were condescending and unhelpful throughout the whole interaction. Both the product quality and their support left me really frustrated. I won't be ordering from them again, and when I followed up via email as they suggested, they never even acknowledged my message.

Impossible to reach anyone. You're told to try WhatsApp but it says they're not available. They mention online chat, but that's also unavailable. No responses on social media either. This company's customer support is really bad and I wouldn't recommend shopping there.

The organization is really terrible. I didn't get any follow-up email about my order, and then suddenly it was cancelled without any notice. Really let down by this.

This is misleading marketing and a violation of their sales terms. I ordered products that weren't delivered as promised. A gift item that should have been included never arrived. When I placed the order, I was told all items were available and being shipped out. I never got any notification that part of my purchase was out of stock. I called to ask about the missing gift item and was told it was unavailable, yet when I checked the website later, it showed in stock. You can't claim something is out of stock in your fine print when you specifically confirmed everything was available and ready to ship. That's a breach of the agreement I made when I paid. Bobbi Brown's UK website operates like a scam.

Their customer service actually stepped up and fixed my issue with accessing my loyalty points. They even handled some complicated re-crediting of the points. Really appreciate the help.

I bought something from a department store while traveling and later realized it looked like an old product that was mostly empty. I called their customer service and the representative immediately helped me out. She took my information and arranged for a replacement to be sent to my home. She also explained their online return policy, which is great if you're uncertain about a color or if something doesn't work for you. You get free returns and a full refund. I'm now a regular online shopper with them and I'd definitely recommend giving them a try.