Doubletree by Hilton Heathrow Coupons & Promo Codes

Perfect spot if you have an early flight from the airport the next day. Staff is friendly and attentive, the rooms are spotless, and the views overlooking the runway are fantastic.

This could have been a five-star review if not for an incident with a kitchen manager named Mike. He told us we were making too many trips to the breakfast buffet and that the hotel couldn't profit if guests actually ate the food. He literally kicked us out. We kept returning hoping someone would fix the broken pancake machine, but instead of helping, he confronted us about visiting the buffet three times and forced us to leave. I'm genuinely upset about this experience. His behavior completely ruined our stay, and honestly, I won't come back to another Hilton until he's no longer working there. This is not how you treat guests.

The hotel itself is decent enough, but cleanliness could definitely be better. The bedding in particular left something to be desired - the sheets looked worn and had lost their bright white color.

I made a reservation through a booking platform that clearly stated I'd pay upon arrival. I cancelled via phone two and a half hours later and also sent an email confirming the cancellation. Despite this, they charged my card anyway. I'm extremely disappointed with how they handled this situation and their refusal to return my money. Their conduct was dishonest and I'd advise others to look elsewhere.

The three bartenders working here - Sunny, Danielle, and Ashley - are honestly the finest bar staff we've ever encountered at a Hilton property, and we've stayed at plenty over the years. They kept my wife and me entertained from late evening until past midnight with fun conversation and laughs. We felt right at home with them. These employees deserve a raise for the work they do.

The three bartenders at this location - Sunny, Danielle, and Ashley - are hands down the best we've encountered at any Hilton in our 10 years of visiting. My wife and I were entertained from 10pm until 1am with constant laughs and conversation. We felt completely at home with them and honestly, they deserve a significant raise for what they put up with on a daily basis.

During my stay at the Albany Garden Inn, I had consistently great service from the restaurant team. Ms. Floyd as our server, Chef Antwon in the kitchen, server Stephanie, and host Ms. Brenda all provided excellent care. Each visit, I appreciate the effort they put in. Thank you all for the outstanding work.

Just finished a stay at the Albany location. The restaurant staff continues to be outstanding, especially server Ms. Floyd, Chef Antwon, server Stephanie, and host Ms. Brenda. Their consistent excellence and dedication makes every visit special. Really appreciate everything they do!

We stay at the Albany Garden Inn regularly when we travel from Florida to our destination in Georgia. It's become our preferred spot. The service is always exceptional and the restaurant menu is fantastic. We especially love the street tacos. Ann was our server on our last visit and she was wonderful - so warm and helpful. I wish there was a separate rating system for servers because she'd get top marks. Robin the chef makes those street tacos perfectly.

I've been staying at Hilton properties across the US for over ten years. Once I had concerns about a room's cleanliness and was promptly moved to a much better option. Every single stay has been outstanding - the service goes above and beyond at every location. Chicago and Virginia Beach are my favorites. I'm a big fan of the rewards program, which is straightforward to navigate. The team is always helpful with questions and special requests. They offer fantastic deals and promotions. I keep discovering new perks and benefits with each visit. Staff have consistently been kind and helpful, whether in person, on the phone, during holidays, or during busy periods. The app and website are user-friendly, and phone support is just as good. I appreciate what Hilton represents - predictable, quality hospitality wherever you travel.

I have to give Hilton credit where it's due. With so many companies refusing refunds and leaving customers stuck due to travel disruptions, Hilton came through. They were the only company I was able to get a quick refund from without any hassle. As a loyal customer for years, I really appreciate that they honored my request even though they weren't obligated to based on the booking terms. Thank you for doing the right thing.

I booked a non-refundable rate at the Dubai property for my mother and me, but then the pandemic hit and I wasn't sure what to do. Hilton's response was amazing. When I explained our situation, they immediately offered a credit and then refunded us when I requested it. The CEO even sent out a company-wide email offering the same consideration to all guests. Their level of hospitality and care is exceptional - I wish airlines were half as understanding. Hilton has earned my loyalty and represents what hospitality should truly be.

Booked a package that included parking and accommodation near the airport. When we needed assistance, we spoke with someone from the reservations team named Daniel Shanks, who was incredibly helpful. The level of service we received was excellent and we left feeling very satisfied with our choice.

Our stay at the Raleigh Cary location was excellent. The staff member Angel greeted us with enthusiasm and lots of helpful tips that made us feel right at home from the moment we arrived.

Had an amazing stay at this Dubai location in mid-June. Booked through a travel agent at a good rate but wasn't prepared for the additional deposit required upon arrival. The front desk staff was incredibly understanding and let us check in first since we arrived late before handling the payment situation. Everything else was fantastic - the food, the rooms, and the helpful team. When we had to leave early due to an unexpected emergency, the staff graciously allowed us to do a late checkout without any extra fees. We're definitely coming back in November.