Ember Technologies Coupons & Promo Codes

Owned this mug for nearly four years now and had to replace the charging coaster more than 8 times. I'm over it at this point. Not worth the money.

Purchased this mug and it was disappointing. The Bluetooth kept disconnecting constantly. Please don't ignore these reviews. I sent it back using their own return label they gave me. I never got my refund though. So I'm out both the mug and the cash.

Their support team basically doesn't exist. I had a problem with my travel mug 2. Got a first reply from their robot saying my issue would go to the technical team but nothing after that even when I sent two more messages. It's been over a week now. Just horrible customer service, truly awful. Not worth the hassle.

Absolutely terrible customer support. The charging coasters break all the time and getting them to send a replacement is like pulling teeth. Once you finally get approval they ship it wherever they want without even asking where to send it.

When it's working the product itself is fantastic. But their after sales support is really bad. It comes with a 12 month warranty that turns out to be pretty useless. The mug was fine for about 2 or 3 months then it wouldn't charge anymore. Since then I've been getting computer generated replies and trying to get the replacement they promised. It's turned into a never ending loop where they order the replacement but then don't say anything else. I have to chase them for updates just to get told they don't have stock and asking me to pick a different color then the whole thing starts again.

Two weeks passed and still nothing showed up at my door. Couldn't even get ahold of the company because their contact forms and email kept throwing errors. Eventually found a group online where others had the same problem and got a different email. The responses I got look like they came from a computer program so I think I got taken for 130 dollars by what seemed like a legit brand.

My Ember mug that I got in January stopped working by August. I've tried emailing them repeatedly but they just don't answer. Even though my mug is still under warranty that doesn't help when Ember won't respond to any of my messages.

Stay away from this company. Look at OHOM, Nextmug or basically any other brand instead. I paid 150 for a mug that fell apart in half a year when the ceramic coating started peeling off inside. Support seemed helpful at first and said they'd replace it under warranty. Several months have gone by with me sending follow ups but they stopped answering. On top of that the charging bases have a well known problem where the pins get stuck inside and the base stops working. That happened to me too. Check what people are saying online about these two problems because they happen all the time and have been for years. The company just doesn't care enough to fix them. It's funny they sell mugs because that must be what they think their customers are. Really disgusting.

I'd give this zero stars if I could. Absolutely awful company. Got a black mug2 for Christmas and by April it just stopped working. Reached out to their team and they initially answered asking for more details and some photos which I sent. Then they asked for the exact same information twice more and I sent it again. That's the last I heard from them. I've sent multiple emails since then, just getting an automatic message about high volumes. It's August now and the mug doesn't work with no help from Ember in sight. Just don't buy from them. Not worth the cost. Their customer service doesn't exist and the product doesn't do what it promises. AVOID.

I've put up with these products for over three years now. When my first batch stopped working I bought another one. My mistake. The charging bases have a fundamental design problem with how the contacts work. The spring loaded pin system falls apart after a few months typically. The mugs work fine at first and do keep drinks at a decent temperature but out of six mugs I've owned the inside enamel has deteriorated on all of them making them unusable. With my newest purchase I only used plastic spoons for stirring and the enamel still broke down at the bottom inside. When I tried calling support they sent back an automated message asking for pictures serial numbers purchase dates and a phone number. I provided everything they asked for and just got an email that basically said too bad. I'm finished with this brand. Their support is really bad and the mug design has serious issues. There are competing products out there with much better reviews that cost less. I'd go with one of those instead.

My copper Ember mugs were a gift and I really enjoyed using them. Then in February the handle started coming loose from the body. It hasn't completely broken off but it's wobbly and can't be used safely with hot liquid inside. I've been trying to contact Ember through Facebook support since February and then switched to email by April. Three times I've gotten the standard message about high call volumes but nothing else. Just today got that same message again. I've never seen customer support this bad especially for something this pricey. Over half a year has passed and no solution. I loved my mug but I won't buy another one because of how they handle problems.

After about a month my mug started falling apart in layers. Customer service responded quickly at first and said they'd send a replacement but told me to provide my address. I responded with my info and then just never heard back. I've tried reaching out 4 more times with different messages but keep getting ignored.

Had to send several emails before they even responded because of problems with the mug my daughter got me for Christmas. They sent a confirmation that said it shipped on a certain date and would be here within 3 to 5 business days. That never happened. They actually removed the order from their system. This is unbelievable. Would never suggest anybody buy anything from Ember Technologies.

I've bought quite a few Ember mugs over the past couple years and they're really great at keeping my tea hot for hours. But like with any high tech product problems do happen and when they do the customer support moves incredibly slowly. My charging coaster gave me trouble and it took 14 days for support to even respond and ask for the product number and photos. I sent that stuff back right away but then two weeks later they asked for the same info again and finally after a month longer they said they'd send me a new one. It's disappointing that Ember doesn't seem to value fast helpful customer service especially when you're paying premium prices for their stuff. They've lost me as a customer forever because I can't depend on quick responsive support.

Got two ember mugs but had to send them back. I did what the website said about returns. Still haven't gotten an RMA number or return address a week later. Returning items is a legal requirement where I live and they're not following it. My only choice is to reverse the charges on my card and basically get the mugs for free. If you're dealing with this issue too I'd suggest doing a chargeback. Update a few days later. Almost three weeks since I asked about returning something and still no response. Going to report them for breaking the law.