Gexa Energy Coupons & Promo Codes

TERRIBLE experience. I've used Gexa before and was satisfied, so I tried setting up power for one of my rental units after the tenant left. Should've been straightforward. It wasn't. After submitting photos of my Texas driver's license and proof of ownership, I ran into a problem. I'd submitted the application using my initials instead of the full name on my license. Customer service treated this like a major issue and couldn't help resolve it. I'm done trying. This company isn't worth my time anymore. I've switched to a different provider and couldn't be happier.

Paying my bill in cash should not be this complicated. Today I was directed to three different locations, and every single one wanted a barcode. The barcode printed on my statement didn't work at any of them. When I called back, Gexa couldn't help me get a working barcode and basically said it wasn't their responsibility. I'm frustrated enough to start looking for a different electricity provider.

I traded one bad situation for something worse. I've never spent this much on electricity in my entire life. Being a senior living on a fixed income, this summer has been brutal. My energy costs are projected to exceed $2000, with my highest single bill hitting $488. Running air conditioning is essential in Texas, but I can't afford these charges. I'm counting down until my contract expires so I can find better rates.

I'd been with them before without issues, so I decided to reactivate my account. That's when the headaches started. I spent over an hour on the phone. My credit came back fine, yet they wanted additional documentation. When I submitted the required paperwork, their system never received it even though my email provider confirmed delivery. I sent it multiple times from different accounts without success. Still couldn't complete signup. I almost gave up, but tried one more time. Finally got a call hours later saying they'd waived the ID verification and approved me. The process should never have been that difficult.

This is the worst electricity provider I've encountered. They impose a 5% late charge if you're even a day late on payment, and they don't inform you upfront about it. Plus there's a $20 cancellation fee that kicks in after just 10 days. The company acts unreasonable about payment timing. They don't have patience at all. If your payment isn't processed by the due date, you get inundated with texts and emails threatening disconnection. It's ridiculous. Fortunately, Texas has around 100 other options to choose from.

I hate giving even one star, but it's the minimum allowed. I paid my bill and got confirmation from my bank. I emailed them proof, but my message came back as rejected. Maybe it was an attachment issue. I wish I'd read the reviews first before committing to Gexa.

I share the same frustrations as many others reviewing this company. Gexa seems indifferent to customer concerns. Where I live, OnCor keeps having service interruptions, refuses to implement permanent fixes, and doesn't compensate customers when outages occur. When I asked for compensation for downtime, they pointed fingers at OnCor while OnCor pointed back at them. Neither took responsibility. I noticed on my bill that I was charged the same amount during outages as normal days, with no adjustment. When my contract was up for renewal, they didn't offer the same plan. Instead, they wanted to move me to something costing 5 cents more per kilowatt hour. I looked at other providers but most were more expensive unless I went with smaller companies using variable rates, which seemed risky. I'm sticking with them for now but watching closely. If things get worse, I'm done. Though honestly, I've tried other companies in the Dallas area before and had similar issues.

Stay away from Gexa Energy. They advertise a 60-day satisfaction guarantee allowing new customers to switch plans without early termination fees within 60 days. Twenty days into my contract, I checked a popular comparison website and found them offering a package at 7 cents per kilowatt hour cheaper than what I'd signed up for just three weeks earlier. When I asked to switch, their representative said I was already on their lowest-priced package. That wasn't true. Before you sign up anywhere, run the opposite direction from this company.

Gexa offers attractive rates when you're signing up, assuming you read the fine print carefully. Their service responsiveness is solid and their website provides useful information about consumption. The problem emerges after you're locked in. Renewal plans look decent until you dig deeper. Many of their rate structures include thresholds where the price per kilowatt hour changes dramatically based on whether you stay above or below a target. For instance, they might charge $0.12 per kilowatt hour if usage exceeds 2000 kWh, but jump to $0.18 if it stays under 2000 kWh due to their credit structure working backward. This pricing approach seems designed to catch customers who don't understand the math. I was content as a customer and would've renewed, but certain months would've cost me significantly more. It's disappointing because the early experience was fantastic, yet their pricing pushes you to leave. While this tactic isn't uncommon in North Texas, it still feels unfair.

The actual service worked fine, but the early termination fee caught me off guard. They hook you with competitive rates during rising market conditions but don't adjust fees as circumstances change. Signing a long-term contract turned out to be a costly mistake I won't repeat.

Initially seemed like a solid choice, but the rates keep climbing as time goes on. Two months ago I paid $130 for 1000 kilowatt hours. Within weeks it jumped to over $200. Now I'm looking at $265 for just 1081 kilowatt hours. The early pricing wasn't honest about what to expect.

This is the second time my power has been shut off without any advance notice. When I checked my account, I discovered I'd been switched to paperless billing without my permission. My monthly bills are surprisingly high for a small house under 1200 square feet with a couple window air conditioners. I'm consistently paying over $300 every month for just one person living here.

Being charged $620 for 2700 kilowatt hours is unreasonable. The pricing is way too high.

UPDATE: I finally received a third bill with what appears to be a credit applied, suggesting they're working with the utility company. I can't verify if it's accurate, but it's progress. One concern is that part of my July payment still shows as past due, which worries me about my credit. At least there's some movement now. ORIGINAL: While traveling, my bill was shocking even though I'd set the thermostat to 85, unplugged the refrigerator, and avoided using appliances. When I contacted Gexa, they opened a dispute with the utility. So far so good. They instructed me to pay the non-disputed portion, so I estimated and paid roughly half. A few days later, my neighbor called saying someone had come by. Turns out the utility had mixed up our service lines, meaning I'd been charged for his electricity and vice versa. A week later, Gexa's system still showed sky-high usage. I asked them to confirm they wouldn't report me to the credit bureau while disputing the amount, as required by regulations. They refused to provide that assurance. Eventually they changed the due date from July 15th to August 1st, but still wouldn't commit to not reporting the unpaid balance.

GEXA has hands down the absolute worst customer service I've ever experienced. Their overseas call center represents everything wrong with outsourced support. The agents and supervisors lie, use delay tactics, and refuse to escalate calls. Getting a supervisor requires constant pressure and even then they're unethical and unprofessional. Nobody there wants to help. I dealt with a supervisor who wouldn't properly credit my payment after I cleared my past due balance, then demanded I pay the entire overdue amount again before restoring service. That's extortion. The entire center is dishonest and uses stalling techniques. The only way to get results is reaching corporate leadership in Houston. Don't use this company. The agents, supervisors, and their tactics are deceptive and useless. The call center staff lacks accountability and integrity. I'm currently on the phone with someone claiming to be a supervisor, and I've been on hold for over 25 minutes waiting for a response.