Gexa Energy Reviews

TERRIBLE experience. I've used Gexa before and was satisfied, so I tried setting up power for one of my rental units after the tenant left. Should've been straightforward. It wasn't. After submitting photos of my Texas driver's license and proof of ownership, I ran into a problem. I'd submitted the application using my initials instead of the full name on my license. Customer service treated this like a major issue and couldn't help resolve it. I'm done trying. This company isn't worth my time anymore. I've switched to a different provider and couldn't be happier.

Paying my bill in cash should not be this complicated. Today I was directed to three different locations, and every single one wanted a barcode. The barcode printed on my statement didn't work at any of them. When I called back, Gexa couldn't help me get a working barcode and basically said it wasn't their responsibility. I'm frustrated enough to start looking for a different electricity provider.

I traded one bad situation for something worse. I've never spent this much on electricity in my entire life. Being a senior living on a fixed income, this summer has been brutal. My energy costs are projected to exceed $2000, with my highest single bill hitting $488. Running air conditioning is essential in Texas, but I can't afford these charges. I'm counting down until my contract expires so I can find better rates.

I'd been with them before without issues, so I decided to reactivate my account. That's when the headaches started. I spent over an hour on the phone. My credit came back fine, yet they wanted additional documentation. When I submitted the required paperwork, their system never received it even though my email provider confirmed delivery. I sent it multiple times from different accounts without success. Still couldn't complete signup. I almost gave up, but tried one more time. Finally got a call hours later saying they'd waived the ID verification and approved me. The process should never have been that difficult.

This is the worst electricity provider I've encountered. They impose a 5% late charge if you're even a day late on payment, and they don't inform you upfront about it. Plus there's a $20 cancellation fee that kicks in after just 10 days. The company acts unreasonable about payment timing. They don't have patience at all. If your payment isn't processed by the due date, you get inundated with texts and emails threatening disconnection. It's ridiculous. Fortunately, Texas has around 100 other options to choose from.

I hate giving even one star, but it's the minimum allowed. I paid my bill and got confirmation from my bank. I emailed them proof, but my message came back as rejected. Maybe it was an attachment issue. I wish I'd read the reviews first before committing to Gexa.

I share the same frustrations as many others reviewing this company. Gexa seems indifferent to customer concerns. Where I live, OnCor keeps having service interruptions, refuses to implement permanent fixes, and doesn't compensate customers when outages occur. When I asked for compensation for downtime, they pointed fingers at OnCor while OnCor pointed back at them. Neither took responsibility. I noticed on my bill that I was charged the same amount during outages as normal days, with no adjustment. When my contract was up for renewal, they didn't offer the same plan. Instead, they wanted to move me to something costing 5 cents more per kilowatt hour. I looked at other providers but most were more expensive unless I went with smaller companies using variable rates, which seemed risky. I'm sticking with them for now but watching closely. If things get worse, I'm done. Though honestly, I've tried other companies in the Dallas area before and had similar issues.

Stay away from Gexa Energy. They advertise a 60-day satisfaction guarantee allowing new customers to switch plans without early termination fees within 60 days. Twenty days into my contract, I checked a popular comparison website and found them offering a package at 7 cents per kilowatt hour cheaper than what I'd signed up for just three weeks earlier. When I asked to switch, their representative said I was already on their lowest-priced package. That wasn't true. Before you sign up anywhere, run the opposite direction from this company.

Gexa offers attractive rates when you're signing up, assuming you read the fine print carefully. Their service responsiveness is solid and their website provides useful information about consumption. The problem emerges after you're locked in. Renewal plans look decent until you dig deeper. Many of their rate structures include thresholds where the price per kilowatt hour changes dramatically based on whether you stay above or below a target. For instance, they might charge $0.12 per kilowatt hour if usage exceeds 2000 kWh, but jump to $0.18 if it stays under 2000 kWh due to their credit structure working backward. This pricing approach seems designed to catch customers who don't understand the math. I was content as a customer and would've renewed, but certain months would've cost me significantly more. It's disappointing because the early experience was fantastic, yet their pricing pushes you to leave. While this tactic isn't uncommon in North Texas, it still feels unfair.

The actual service worked fine, but the early termination fee caught me off guard. They hook you with competitive rates during rising market conditions but don't adjust fees as circumstances change. Signing a long-term contract turned out to be a costly mistake I won't repeat.