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Spent a week at a property in Busselton and had a terrible experience. The staff seemed hostile and we felt like we were being treated poorly after we disclosed we were retired. We'd just signed up for an Accor promotion but got turned away when they found out our status. Super embarrassing and frankly insulting considering we were paying nearly four hundred a night for a room that was pretty mediocre with barely any hot water. Pensioners should definitely reconsider staying with this chain.

Do not book at Hotel des Colonies in Brussels if you can help it. I reserved an executive room through your site and it was a nightmare from check-in. The front desk staff couldn't locate my reservation, opened doors to occupied rooms, then showed me a room with no working lights. When they went to check on availability, they claimed all the executive suites were dirty. I ended up in a terrible room that smelled off, had broken fixtures, and felt completely substandard. The amenities were useless - the iron was filthy and broken, the hair dryer caught fire after using it for one minute, there was no closet space, and the coffee machine in the lobby didn't work. The building was under construction which explained why everything looked neglected and uncared for. The only bright spot was the receptionist who was sympathetic but equally frustrated. Nobody seemed to be overseeing operations and taking responsibility. I've complained multiple times and received nothing - no refund, no response, nothing.

Made a booking for two rooms and ran into serious issues with your pricing system. Reserved at 1:30pm for 180 Euros per room but hit a technical glitch mid-checkout. When I tried again just 30 minutes later, the exact same rooms jumped to 401 Euros. That's over 10% more for nothing changing. As someone who's been loyal to your brand, this feels like you're taking advantage of customers rather than rewarding them. Really disappointed by this bait and switch tactic.

The hotel and management team actually fixed the problems from my previous visit. That kind of follow-up is pretty unusual, especially in the budget hotel sector where margins are tight. They definitely earned another star for stepping up and making it right.

Had the worst night at one of their Ibis locations. When I tried to get help, the head office just pointed fingers at the hotel instead of actually helping. Never got the refund I deserved. Honestly, stay away from their hotels if you can. It was just a bad experience all around.

Stayed at the Liverpool location and the team was so friendly and helpful the whole time we were there. The breakfast spread each morning was delicious. Plus it's super convenient being able to walk to all the main attractions. Special thanks to Simon who walked me through my rental car twice - he was incredibly patient and really went the extra mile to make sure I understood everything.

Celebrated my birthday here on January 16th and honestly it was incredible. Every detail showed they cared - my suite was decorated so thoughtfully and the staff went above and beyond. A special shoutout to Chef Nikhil from the executive club who treated us like royalty. There was this one dish of his that was absolutely unforgettable, wish I could remember the name!

Outstanding brand all around. The experience was super helpful from start to finish. Shivam especially was fantastic - polite, attentive and went out of his way to assist us. Very impressed!

This hotel sits in such a fantastic spot in Gangnam, Seoul. I was pumped for my two night stay and the experience didn't disappoint. The front desk staff, especially Brian, made check-in smooth as butter. His welcome was genuine and the info he provided about the area was super helpful. Really appreciated the professionalism!

Two nights at this property and everything was absolutely perfect. The location can't be beat - tube station is practically on your doorstep. The breakfast deal they offer when you book it at check-in is incredible value. But honestly the real standout was the customer service. Jenna at the desk was phenomenal - nothing was too much to ask and she had this genuine warmth with every single guest she helped. She's the reason we're definitely coming back when we visit again. Thank you for having people like her on your team!

This Novotel is absolutely exceptional! From the moment we arrived through check-in, dining, the pool area and housekeeping, every single staff member was smiling and genuinely pleasant. That's rare nowadays. They're all working so hard and clearly taking pride in what they do. I've stayed at numerous Novotels over the years and the consistency in professional service and genuine care is always impressive. Great job to the whole team!

Just one night but what an impression! The team made us feel so welcome from the moment we arrived. The room was beautifully appointed and the service was top notch. Definitely coming back and telling our friends about this place. Much appreciated!

The hospitality here was truly outstanding, especially from Rebecca who works the front desk. She was friendly, attentive and made everything easy. Slept better than I have in years and the breakfast might be the best I've ever experienced at a hotel. I'm definitely staying here again!

Booking with you is so much easier than dealing with other companies. Hands down the simplest process out there, consistently great pricing, and your team always delivers. Very happy with how everything went!

We have to give major props to Ariane at the front desk for making our stay absolutely wonderful. Her help and attention to detail made all the difference. She's the main reason we're giving five stars. Please keep her on the team because she's doing amazing work. The hotel itself is nice too. One thing that bothered us though was how some restaurant staff treated guests - it felt like there was different treatment happening depending on background, and that's not okay. Everyone deserves to be treated equally and with respect no matter who they are. The five star rating is really for Ariane's exceptional service.