Adidas UK Coupons & Promo Codes

Poor handling of a refund issue involving another retailer. The left side doesn't communicate with the right side. A system glitch has left me fifty pounds short and nobody is responding. Well played, Adidas. Really appreciate the help.

The customer service here was shocking. I had to ask for the same things multiple times and kept getting copy-paste answers that didn't even address what I was asking. When I finally did get a real response from someone on the team, it was vague and unhelpful. Some of the messages weren't even written in clear English. The free shipping is nice, but the second something goes wrong you're on your own. I requested a copy of our chat history and was told I could download it after we finished, except I never got that option. Make of that what you will.

How is an e-gift card taking longer than a few minutes to show up in my email? I ordered it five hours ago and the status is still processing. How is that even possible? I even contacted customer service and they couldn't do anything except tell me to wait until later today. That's not helpful at all.

Adidas combined with Royal Mail is an absolute nightmare of incompetence, broken systems, and zero customer service. I got an email from Adidas saying my order was on the way, then another saying it would arrive that day. Royal Mail sent the same message, and their tracker even showed the package out for delivery. Then nothing. I waited around all day and night, no delivery attempt, no explanation. Still nothing today, no email, text, nothing about what happened. I tried calling Royal Mail and waited over an hour on hold. Checked the Adidas website and it now says delayed, but they never notified me, no new date, no reason. Royal Mail's tracker still says it was delivered yesterday. Adidas deals are great and the products are solid usually. But I honestly can't recommend ordering because you might actually get your stuff or you might not.

Stay away from this company. Adidas gave me a gift card refund for about 33 pounds in early 2026. When I tried to use it, first I was told the card was frozen, then it said zero balance. I asked what was going on and Adidas claimed I'd already used it on two orders from late 2025. Wait, 2025? So they're telling me I used a gift card from 2026 on orders from 2025? That makes zero sense. I sent them proof via email showing the timeline didn't add up. Despite how obvious this was, Adidas just kept repeating the same robotic responses and refused to actually answer my question. I'm doing a chargeback with my bank and I'm never using Adidas again. They clearly don't care about their reputation, just taking as much money from customers as they can.

Terrible customer service. They tell you one thing and then do something completely different. How a multi-billion pound company operates like this is beyond me.

I've had the absolute worst customer service experience this week. I dealt with multiple advisors who clearly couldn't understand what I was saying, plus one who promised to escalate my issue and then didn't. Every single one of them was saying they'd help and not to worry, but nothing actually got done. The level of incompetence was staggering. Adidas, you should be ashamed of how your customer service team operates.

I really like Adidas shoes, but another order of mine got messed up. I ordered some shoes that were supposed to come in white and black, and instead they arrived in white and green. This is a huge problem and totally unacceptable from such a major company.

I reached out to Adidas customer service for help. I bought a pair of special edition sneakers from someone privately but they lost the extra laces and I can't find replacements anywhere. Adidas never even bothered to get back to me. I'm really frustrated about this. I've spent a ton of money with them recently, so calling this customer service pretty disappointing would be generous.

I paid for my order and the money came out of my account, but it got shipped to a completely wrong country and address. They kept sending me emails about delivery progress, which was useless. When I reached out to customer support, it was a total waste of time. They told me I could change the address online, but that option doesn't even exist. I called them back and the rep just wouldn't stop talking and then put me on mute. The whole thing made me furious. My package arrived nowhere, I'm out the money, and nobody seems to care about fixing this at all.

I've been a loyal customer for over forty years and have spent thousands on Adidas stuff. I got a pair of trainers that I couldn't even wear because they rubbed my heel so raw they made me bleed every time. Adidas refused to swap them out or give me my money back, and it ended up costing them more in postage to send them back than anything else. I'm done with Adidas for good.

I ordered a basketball shirt for my son on a Thursday and got a notification it would arrive Sunday. It never showed up. I emailed Adidas with no response and still don't have the shirt. I will never buy from Adidas online again. The service and support are absolutely terrible.

Terrible experience shopping online here. They show discount vouchers under products that you can't actually use on those items. It's misleading and false advertising. When I complained, customer service just brushed me off and didn't take it seriously at all. I'm switching to Nike.

Horrible service and I'm out one hundred ten pounds. I bought shoes that arrived in a completely different size than any other Adidas pair I own. I told them they were at least two sizes smaller than my usual size from that brand and asked for an exchange. They told me to ship them back. When they got them, they said because I'd added some letters to them they wouldn't take responsibility even though the size was wrong as advertised. So now they have my shoes and my money and basically said too bad. If this wasn't such an established company you'd think it was a scam. Absolute disgrace. I got an email later from their support team saying sorry, we have your money and you have no shoes, but check it out, you're a level one member and only need 750 points to go to the next level. You can earn more by shopping and writing reviews. Are you serious? Keep giving you money while you get nothing back?

What a ridiculous company. You get a different person replying to your emails every time and they never bother reading any of your previous messages or understanding the actual problem. I've been told the exact same thing about twenty times now, and what they're saying isn't even possible. Is there anyone at Adidas who can actually look at the email chain and give a solution that makes sense? Adidas let me order a racket that was out of stock. After more than three weeks they cancelled it, took away my discount code, and credited the refund to a gift card I can't even access. There was zero mention of making it right until I kept pushing. Eventually an agent agreed to compensation over messaging and said they'd email the details within an hour. Never got that email. I sent them a screenshot of the conversation and now they're just telling me what they said at the very beginning again. Complete waste of time. I'm out almost fifty pounds and I lost my discount code on top of it.