Belstaff Coupons & Promo Codes

Don't purchase from this site. They're selling vintage items on their platform that are directly copied from my personal inventory, including the exact photos and text descriptions. These are unique one-of-a-kind pieces that already sold on my own site, so I have no idea how they're offering them for sale.

I waited longer than a month for my refund. When I emailed about it, their response was that they're swamped with work. I ended up filing a dispute with my card issuer. I will never order from them again. Interestingly, once the credit card company approved the refund, I suddenly got an email from Belstaff saying they'd process it.

I've had good experiences at their physical locations, but ordering sneakers online was a different story. They were too small so I sent them back five weeks ago. My tracking shows Belstaff got them, yet no refund has appeared. Like everyone else says, there's no phone line, emails go unanswered, and I'm stuck out the money with no hope of getting it back. This seems illegal to me.

What a rip-off. I'm down five hundred twenty-nine dollars because of these operators at Belstaff. Either refund my money to my card right now or I'm getting my lawyer involved. I'm filing a complaint with trading standards about this mess. To anyone considering shopping here: stay far away. This company is a complete disaster. There's literally no way to contact them. They make promises about fixing your complaint after you leave a negative review, but months later your money still isn't back and they keep saying they're working on it. Customer service at their organization is basically non-existent. Not only am I missing my money, but it's costing me interest every day sitting on my credit card. This company doesn't deserve even one star, honestly they deserve zero.

You pay luxury prices but get bargain bin service. I was really disappointed with my experience. I bought a coat that arrived in about a week, but when I opened it, the coat had zero protection in the box and the sleeves were rolled up, which suggested someone had already tried it on and removed the packaging. I went through their returns process on the eighth of January, and while they've received it, I haven't gotten my refund, no confirmation they got it, or any status update. It's concerning seeing so many other customers with the exact same complaint. This is my first and last order from Belstaff. I have no idea how to get my refund since nothing works: no live chat, no email replies, no phone line. When you're spending six hundred dollars on a jacket, you'd expect way better service.

The customer support here is the worst I've ever experienced. I reached out multiple times about my refund via email with no results. I definitely would have shopped elsewhere if I'd looked at reviews first.

Awful experience and they don't have a customer service phone line, just an irritating automated system. No refund and my returned items were sent fourteen days ago. I will not be shopping directly from their main website again.

Total waste of time. It took more than two weeks just to get a response to my question. I simply wanted to exchange something I purchased during their sale, but they declined and said I'd have to return it for a refund instead. Now I'm stuck paying full price if I want to buy it again. Shopping online here is a huge mistake.

This is just another company that shows no regard for customer satisfaction. Look elsewhere to spend your money because Belstaff simply isn't trustworthy.

Just go straight to your credit card company and claim the money back instead of fighting with them. I purchased a leather jacket with an original retail price of eighteen seventy, which is supposedly a luxury premium product. It showed up damaged. I asked them to arrange a pickup and send me a replacement, which should be straightforward given the damage was on their end and delivery was included in what I paid. They refused. They expected me to work unpaid labor by getting a box, going to the post office, and shipping it to them myself. This goes against consumer protection laws. They argued their interpretation of the regulations didn't require them to handle collection without creating problems and costs for the customer, and that they do this to everyone so it's just their policy. I had my bank file a chargeback using mastercard guidelines, which state the company must collect faulty items. Belstaff still refused to pick it up, so my claim went through for a full refund. They kept contesting and misinterpreting the applicable rules.

I can't say anything good about this company based on my experience. The products themselves are fine, but their customer service is absolutely terrible. If you end up needing to deal with their support team, especially if you're handling things over email, you'll wish you hadn't bought from them. I had to send twenty-two emails back and forth just trying to get them to process a simple refund on a package they confirmed receiving. Nothing about how to finish the refund process seemed to compute with them. Getting the refund took a month, and that only happened because I kept bugging them about it.

Really impressive overshirt with solid construction, quality fabric, and excellent styling. The branding is subtle enough to stay classy and avoid looking overdone. The sizing ran large so I had to exchange my first order. I was disappointed they wouldn't apply my first purchase discount to the replacement, which is why I'm giving four stars instead of five. The exchange and refund went smoothly though.

I purchased a present for my nephew two weeks ago from Belstaff and asked for delivery to my local store's parcel counter. When I tried to pick it up during the window they gave me, the staff said it wasn't there. I attempted to reach someone at Belstaff, but calling is useless because their lines are always busy. I had to use live chat and email instead. They told me the package was out for redelivery. I went back to the pickup location, but again nothing. By the way, they used DPD for shipping. I messaged them once more and got a response that they'd look into it. That was days ago and I haven't heard anything. I'm out three hundred twenty-five dollars, and I had to show up to my nephew's birthday party empty-handed. This is completely unacceptable for a brand that's supposed to be high-end luxury. I've purchased from Belstaff many times over the years, but this situation has finished me as a customer.

I'd give zero stars if that were possible. I started a return on an expensive thousand-dollar coat and still haven't gotten my refund. Customer service just sends you the same boring canned responses that don't help. They say sorry over and over. First my return went missing at their Jersey warehouse location, then suddenly it's supposedly on a pallet but stuck somewhere in transit. Even after it gets back to the UK, they're saying I need to wait another ten days minimum for the refund. They've had my money for way too long and I'm completely out of patience. The whole return experience is a joke with zero transparency, just hollow apologies. I never thought I'd say this about a brand as established as Belstaff but here goes: do not order from them online if there's any chance you might return it. seriously, just don't. My return showed up at their Polish warehouse two weeks back and I still haven't gotten my refund.

The USA office sent me an expensive shirt in completely the wrong size. Their chat support was sorry but couldn't help me because of their procedures. The only way to get a refund is to mail the shirt back, and if I want the right size I have to place a new order. What a hassle. I even asked them to have their CEO reach out, but apparently his or her contact information wasn't accessible.