Redeeming Build.com Coupon Codes
- Add all desired items to your cart.
- Go to your cart.
- Click on the "Apply Coupon Code" option located below the payment methods.
- Enter your code in the field, and click "Apply".
- Once your discount is reflected in the total, proceed to checkout.
About Build.com
Build.com is your one-stop shop for everything you need for home improvement, from minor upgrades to large-scale renovations. With a specialized blend of an expansive online catalog and expert assistance available both online and in showrooms nationwide, Build.com is a partner you can count on at every stage of your project.
Build.com Shipping & Delivery
Build.com offers several shipping options to get your products to you quickly and efficiently. Shipping times are shown in business days (Monday-Friday, excluding weekends and holidays).
- Standard Ground Shipping: 1-5 business days.
- Second Day Air: 2 business days after shipment.
- Next Day Air: 1 business day after shipment.
For large, heavy, or oversized items, Build.com uses Freight (LTL) Delivery. This is a curbside delivery service, and you will be responsible for moving the item from the curb to its final location. For this type of delivery, it is crucial to inspect your shipment upon arrival.
Types of Freight Delivery:
- In Person Freight Receipt: The carrier will contact you directly to schedule a delivery time. It is crucial to be home for the delivery. If you are not available to receive a scheduled delivery, you may be charged a delivery fee on your original payment method.
- Contactless Delivery Acceptance: With this option, you will be provided with a shipping date and tracking information. You do not need to be home for the delivery. The carrier will document the condition of the package and its location with photos once it is dropped off.
- In-Home Delivery: This is a premium service available only on select items. Products are shipped on a semi-truck and delivered to an agreed-upon location inside your home. The carrier will contact you directly to schedule a delivery time. If you are not available to receive a scheduled delivery, you may be charged a delivery fee.
Build.com Returns Policy
You can initiate a return for most items within 90 days of receipt. Once the item is received and inspected at the warehouse, a refund (minus return shipping costs) will be applied to your account.
To qualify for a general return, items must:
- Be in resalable condition, free from scratches or defects.
- Not have been installed.
- Be in the original manufacturer’s box and packaging, free of writing.
- Not be missing any pieces.
- Not be a clearance, liquidation, or closeout item.
You can also return most defective items within 90 days of receipt for a full refund.
Exceptions to the Return Policy
Certain product categories have specific returns policies. For detailed information, you will need to click on the links provided on the Build.com website for these specific categories:
Build.com Customer Support Team
All Products: (800) 375-3403
Appliance Specialist Team: (855) 394-7243
Flooring and Tile Specialist Team: (855) 484-3293
Or contact them via their social media: Facebook, Instagram
FAQs
1. How do I cancel an order?
You can cancel an order online by logging into your account. If a “Cancel Order” button is visible, you can cancel it without assistance. If not, contact customer service to see if a cancellation is possible before the order ships.
2. Will a carrier collect returned items from my house?
Yes, Build.com offers a call tag service for an additional fee. This is a convenience option for general returns that allows a UPS carrier to pick up a parcel shipment directly from your home or business.
This service must be set up through customer service and costs $8.00 per package, plus the cost of shipping. The total cost will be deducted from your refund amount. Once processed, the carrier will make up to three attempts to pick up the package(s).
3. Is there a restocking fee?
No, Build.com does not charge a restocking fee on returned items.
