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Really disappointed ordering online from them. Purchased some cabinet handles that should have shipped in three days. It's been two weeks now and they're still in the shipping system somewhere. Apparently they use FedEx ground combined with postal service for final delivery. Wasn't aware those two companies worked together like that.

Avoid online orders at this company. I purchased some cabinet hardware that supposedly would arrive within three days. Two weeks have gone by and it's still somewhere in transit. They use FedEx ground which apparently works with the postal service as the final delivery method. Didn't realize that partnership existed until now.

Purchased a dryer and when I unpacked it at home, one entire side was bent in and it made grinding sounds when operating. Returned it the next day, but the associate at the desk said this happens regularly. She directed me to speak with someone in the appliance department who I waited quite a while to see. He explained they no longer stock that model and they wanted me to purchase an upgraded version instead, adding about three hundred dollars to my bill. I agreed and took it home. Looking at the delivery charge shocked me. You sell me a defective unit, I make two hour round trips to your store, and you're hitting me with huge fees for your mistake. Called customer service and got transferred to a manager, but she was dismissive and unhelpful. Called again and got passed around by another representative who said the store employee had given me incorrect information.

Living far from town makes shopping trips very difficult for us retirees, so this marks the end of our patronage here. We have a dated home that requires substantial work and planned to purchase supplies and do much of it ourselves. The scope of needed repairs is significant and would have meant considerable spending. Unfortunately, their refusal to process a fifty dollar return has ended our relationship with them. We bought wooden spindles to fix our deck railing but had some extras. When we tried to return just four spindles past the 90 day window, they said no way, period. The items were pristine and still had the store labels. Their inflexible policy has cost them a loyal customer. We'll support independent shops from now on instead.

As older folks living out of town, trips to the store are quite inconvenient for us, so this will be our last visit. Our 20 year old house requires significant repairs, and we were planning to tackle a lot of it ourselves with supplies from there. We had thousands of dollars worth of projects planned. However, after they refused to accept a return of roughly fifty dollars, that's it for us. We bought some unfinished wooden spindles for our deck and had four extras left over that we tried to return. They wouldn't take them back citing their 90 day return window with no exceptions. The spindles were in perfect condition with the original store tags still attached. Their strict return policy means they've lost a customer for good. We'll be shopping at local businesses going forward. Won't make that mistake again.

We ran into a major problem ordering a washing machine through their website. My husband submitted the order using my phone and email, but the link in the confirmation email wouldn't actually pull the order up. Their system couldn't find it even with all my information filled in. Customer service confirmed the order was placed, yet somehow the product code was all wrong when I received the delivery notification the following day. Multiple phone conversations later and the order was finally corrected. The issue stemmed from not logging into an account before placing the order, which makes it basically invisible despite having all the contact info. Bottom line: make sure you're logged in before you order.

Had problems with our online washing machine purchase. My husband filled out the order form with my email and phone but when I got sent a link to view the details, it wouldn't pull up the order in their system even though all my information was there. After calling in, they confirmed the order existed. A day later I got a delivery email but the product number was completely wrong. After spending way too long on phone calls, we finally got it sorted. Turns out creating a proper login account before you place your order is essential, otherwise it becomes basically invisible in their system. Make sure you set up an account first, don't just order as a guest.

Placed an order for a washing machine through the website. My spouse submitted it using my contact info, but when I tried to access the order via the email link, the system couldn't locate it even though I had provided both my phone number and email. Called customer service to confirm it went through. Then the next day I received a delivery notification with an incorrect item number attached. Spent considerable time on the phone sorting this out. Turns out if you don't create an account before placing your order, the system won't recognize it properly even with your contact details entered. Definitely recommend signing up first before ordering anything.

Found everything we needed during our shopping trip to the Lake Wales location in Florida. When we got to self checkout, the staff member there, Diane, informed my spouse about changes to the rewards program and made sure he knew the military discount still applied. She was super knowledgeable and went the extra mile to help us. Diane really deserves recognition for her excellent service.

Had an outstanding shopping experience today, largely because of Kristina at the self checkout stand. Not only did she go out of her way to help, but she was also exceptionally kind and respectful. This location is now my preferred place to shop because of employees like her. Kristina, you're wonderful and your friendly attitude lifts people up.

My recent shopping experience was fantastic thanks to Kristina who was working the self checkout. She wasn't just helpful, but also treated me with genuine respect and kindness. She's definitely made me choose this location as my go to store. You're doing great, Kristina your positivity is contagious.

Remodeling a home can be stressful, but working with Michael in the flooring department completely turned my day around. He spent as much time as I needed helping me locate and choose the perfect materials. He's patient, genuinely kind, and someone you can count on to follow through on his word. His honesty is refreshing. Thanks Mike for everything. Unfortunately I also encountered an employee called Abner who was rude and lacked any real customer service skills. Not sure what his role is there. When I requested help, he actually asked me to find my item myself which was completely inappropriate. That's ridiculous and I ended up leaving without buying. The rest of the Havana location is wonderful though.

House renovations can feel overwhelming, but my day got so much better when I worked with Michael in the flooring and tile section. He dedicated himself to helping me find exactly what I was looking for right up until checkout. The guy has patience, genuine kindness, and reliability. When he says he'll be right back, he actually shows up. Plus he's honest. Really appreciate it, Mike. On the flip side, I also dealt with an associate named Abner who was pretty rude and offered zero customer service quality. Don't understand why he's employed there. I asked for assistance and instead of helping me he asked me to find my own item. That's not acceptable and I left without purchasing anything. Apart from that one employee, this location is a solid place to shop.

Had two service techs, Orlando and Giovanni, come to my home to level some doors on my new refrigerator. Both gentlemen were extremely courteous and professional throughout the entire service call. I would definitely recommend this location's customer service department.

On a recent service visit, Orlando and Giovanni came out to adjust the doors on my new refrigerator that weren't sitting level. They were incredibly kind and conducted themselves in a very professional manner throughout. I can't speak highly enough about the customer service team at this location.