CenturyLink Coupons & Promo Codes

I've been paying for service since 2018, and the frequent outages and explanations they give are simply unacceptable. The customer service folks don't deserve the blame for this mess, but rather the company itself is clearly failing at every level. I shut down my service today and I'm done. They kept me billed through a future date while my actual access stopped nearly a week earlier, and I still don't understand their logic. In all seriousness, if you have absolutely any other internet option available to you, take it instead.

I tried using their live chat to transfer my phone number over to my cell provider. The agent kept me chatting for thirty-six minutes asking repetitive questions. When I asked for the port pin, they finally said they don't need one for porting. Why on earth didn't they just tell me that from the start instead of wasting my time? I only wanted to move my number, but I ended up having to cancel my whole account including my web access. I never asked for that. When I called them afterward, they said I'd need to restart from scratch with a brand new account. This company is the most incompetent outfit I've ever worked with. I'm thrilled I switched to Starlink instead. And maybe hire customer service reps who can actually speak English because I couldn't make out a word most of them said.

I ended my service and sent back all my gear in June. Fast forward two months and my account got hit with a one hundred sixty dollar charge for equipment that supposedly wasn't returned. I didn't have the tracking info handy at first, but they said once I located it I could call and get my money back. Come August I finally found that number, looked up the delivery confirmation, and reached out. They confirmed they had the items on file. They assured me the refund would show up within two to three weeks. It never did. I called again in late fall and got told there was some kind of system problem preventing the refund from going through, but promised it would happen within a month to a month and a half from that call. Still nothing. Since making phone calls and getting assigned case numbers isn't helping, I've opted to post honest reviews everywhere to warn others about how this company took my one hundred sixty dollars and completely refuses to give it back.

Absolutely terrible experience. I called to request internet installation and spent a long time on the phone with a rep named Tammy going through her questions. She completed the setup and had me fill out two emails with additional information during the call. Once it was all squared away, she confirmed everything looked good and booked an installation for eight days out with a morning to evening window. The next day I stayed home all day waiting for the technician and he just never showed. I called their support line to follow up, but they said they couldn't find any trace of me in their system. No account details, no appointment. The only solution they offered was starting the entire process over from the beginning. I'm willing to skip having internet altogether rather than go through that ordeal once more.

If I could give them a negative score like minus one hundred, I would. I've gone without my landline and web access for over a week now, and they keep giving me different promises about when it'll be restored, each day claiming it'll be fixed by a specific afternoon. I've called so many times. During this outage, I lost something precious, can't get to my stored photos, have no web, and nobody can even call me. I've had to rely on mobile data which costs me about fifteen dollars per gigabyte, so I've already spent over sixty bucks in overages while not getting the service I'm already paying them for. It's clear they simply don't care and are comfortable lying to their customers. I've used them for nearly three decades. This is completely unacceptable and I'm filing complaints with the Better Business Bureau and any other organization willing to listen.

I'd give them a ten below zero if I possibly could. My phones went out for nearly three weeks and I spent ten-plus hours on the phone with their offshore technical team plus some onshore reps too. Nobody could solve it. After being with them for over a quarter century, I had no choice but to move over to Vonage.

Their customer service basically doesn't exist. The internet moves at a snail's pace and getting help is impossible since you can't reach an actual human. You go through phone menus that bounce you to other companies and your call just dies.

Century Link's customer service setup is absolutely frustrating. I wind up calling repeatedly, at least 4 times per incident. The only way to actually connect with a human representative is by selecting menu options related to sales, promotions, or upgrades. Once you reach someone, they're located overseas and follow procedures that feel pointless before transferring you to another agent with a thick accent that's nearly impossible to follow. My neighbor originally started my internet service through his personal line, and even after five years of paying the bill myself and repeatedly asking to switch it to my own number, they refuse to make the change. This means I always have to use his number to request support. Adding to the misery, the internet stops working every time it rains.

I've had their phone service for a very long time and keep running into the same problems. My lines fail regularly and getting any repair done takes forever. Right now I'm approaching three weeks with no working landline, and they just shut down my account without fixing anything. They're still sending me bills even though I have no phone service whatsoever this entire month. I never requested cancellation and kept paying my bills. It cost me thousands to run phone and power out to my house, and they're simply walking away from supporting my phone line. They're acting dishonest and unethical.

I paid what I owed but they hit me with a late payment penalty and claimed my bank backed out the transaction. When I contacted my bank, they said they never tried to take the money. When I questioned their customer service, they basically said they'd drop the bogus fee only if I signed up for autopay or bumped up my service. Total scammers.

Terrible service overall and even worse support team. My web was dropping constantly. When I'd reach out through chat, they'd automatically push me toward paying for a technician visit. The real problem was never on my side, and they never offered any compensation for all those times I had no connection. Eventually I switched to Starlink and honestly it's been a night and day difference.

So many complaints and poor reviews, and honestly I'd rate them a zero if I could. My elderly mother hasn't had phone service for fourteen days straight. A technician came out but didn't fix anything and said he'd escalate it to a higher level, yet three days went by and nothing happened. When I called back a second time after being stuck on hold for half an hour, the agent promised she'd create a new work order and flag it as a priority, saying someone would be out Saturday morning. By mid-afternoon, still nothing, so I called to check on it. After another forty-five minute wait, the rep claimed she had no Saturday appointment showing. Frustrated, I asked for a supervisor and waited around an hour and a half. I noticed a message on my phone screen supposedly from them, though it never actually rang. This is the second time something like this has happened with them, so I'm convinced they have some way of logging calls they never actually make so they can say they tried.

After calling multiple times over a stretch of weeks, they finally came through with a fantastic copper line repair for my mountain landline. The technician Ryan genuinely saved my account from being cancelled. He's a landline expert who went above and beyond. Five stars all the way. (Earlier I had a bad experience where a technician never showed up with no warning, which was concerning since this is my only way to call for emergencies in a rural spot. I was furious about paying extra monthly for emergency service that wasn't functioning.) But Ryan's dedication to fixing things has completely changed my mind.

I reached out to them a week back. Spoke with a couple representatives about transferring my account and unfreezing my phone lines. What happened instead was completely confusing. They wiped out my account and transferred me to someone else who didn't unfreeze anything but created a fresh account under some Brightstar name. Today I tried again and learned they're doing system updates, so they want me to ring back tomorrow. I'm really looking forward to having people I can actually talk to who work locally and speak clearly.

My technician, Preston, did an outstanding job setting up our wireless network. He was incredibly professional throughout the entire process and explained everything in great detail. I really appreciated the time he took to make sure I understood how my new internet service would work. Thanks so much for the great experience.