Coastfashion Coupons & Promo Codes

Worst shopping experience with Coast. I ordered two dresses for an event and paid for next day delivery. Two days go by with nothing, no shipping notification, and then some auto-reply from an AI tells me to wait another week. I tried to cancel because at that point it was pointless but got the same robotic response. Multiple emails bounced back. My credit card was already charged almost £450. The only way to contact anyone is through this AI chatbot called Kai. This company is not professional at all and based on the reviews I'm seeing, it'll take forever to get my refund. They're advertising services they can't actually deliver. I'm filing a complaint with the ombudsman because this is fraud.

I ordered dresses for a wedding and they showed up just tossed in a tiny plastic bag, not even folded. The wrinkles in the skirt were so bad they were ruined. I returned them but then they charged me £18.55 for delivery protection I never agreed to and refused to give me a full refund. They just checked that box automatically, so watch out. I think this violates consumer protection laws. Really unfair treatment. Please don't give them your money.

The website looks good and my dresses arrived right on schedule. They're nice pieces at a fair price. Unfortunately I was charged about £20 for a Delivery Support add-on I didn't even realize I was opting into. When I asked about it, they said it was for returns protection, but then when I actually tried to return something it cost me £2.99 anyway and the chatbot said the add-on only covered shipping. I feel completely robbed and will definitely think twice before ordering from them again. Just want to let people know what happened so they don't get caught in the same trap.

Site looks nice and the dresses came on time as promised. The quality of the dresses is solid for the price. But then I got hit with a ~£20 Delivery Support charge I never asked for because it was set to auto-enroll. When I complained, they said it covered returns, but then the chatbot told me it only covered delivery when I tried to return something that cost £2.99. This felt like a total scam and honestly turned me off from ordering here again. I'd warn others to watch out for this sneaky charge.

Had an absolutely horrible experience with Coast. I was charged twice for the same order. Four weeks of back and forth with their customer service and nothing's been fixed. Their chatbot is completely useless and should be replaced, and their CS leadership needs to get their act together. This is basically stealing from customers and I'm taking it to the authorities. Very let down.

This has been an absolutely terrible experience with Coast. My card got charged twice for one order. I've been going back and forth with customer service for a month with zero progress. Their chatbot is useless and needs to be replaced, and honestly their whole customer service department needs new leadership who actually knows how to manage a team. This feels like theft at this point and I'm taking legal action. Really disappointed.

The return QR code they generated won't scan properly at Royal Mail. I'm fed up with dealing with useless chatbots that don't understand what I'm asking, and clothing company return systems that just don't work smoothly. I'd much rather talk to an actual person instead of fighting with AI. This whole situation has wasted so much of my time going to the returns location and then trying to get this fixed. I won't be ordering from Coast again.

The Facebook messenger customer service was super fast, really can't say anything negative about it.

Got help instantly through Facebook messenger and couldn't complain about it. Top notch response.

Their return process is terrible. I sent something back almost three weeks ago and haven't seen my refund yet. Since it was pricey, they're basically holding onto my cash. There's no way to reach a real person, just a chatbot that makes up answers and brushes you off. Coast used to be known for quality, but those days are gone. Karen Millen brand is suffering from the same issues now. I've had to file a dispute with my credit card company because of this.

The selection isn't terrible but most of the sale items weren't in my size. The pieces seem good quality and the discount was reasonable. My package still hasn't arrived yet. I ordered on December 28th and it's been seven working days already with the holidays and everything.

Don't shop here. I bought an expensive wedding outfit including a dress and hat. The dress arrived crumpled in a plastic bag and the hat was cheaply made. I returned both items. I filed two complaints and they completely ignored them. There's no phone line so I had to contact them through Facebook. They keep asking for the same information over and over, put you in a queue, say they'll get back soon. They give you a refund date, that date passes, then they promise another date. When I followed up a third time about the hat refund they just started asking for all the same details again like we hadn't already talked about it. Nothing gets resolved. The whole company is a mess. Stay away from them. The products are poor quality and the customer service is unacceptable. And to ignore complaints is honestly shocking.

Update: I found out the problem was actually with the concession brand, not Coast directly. Big shout-out to Andrew who fixed everything and sent me return labels. Original issue: I ordered a dress but then realized I needed a different size so I bought another one and planned to send the first back. For over a week I've been trying to get in touch about returning it. The first email response said they couldn't find my order even though I had the confirmation and a registered account. I immediately sent screenshots of the confirmation and order number but they said they still couldn't locate it. Never got a response after that, and when I emailed again the next day to follow up, nothing. Then I tried calling the number on the site but the line was busy both times. Today when I tried again I'm just sitting in a queue. At this point I just want to send everything back and get my money returned. I won't be shopping with them anymore.

The dresses are gorgeous and Zoya and Natalie from customer service were super helpful and supportive. They deserve a raise for the outstanding work they put in.

My refund was taking forever, almost a month. I reached out to customer service and Barry got back to me the very next day. He was really supportive and got everything handled immediately.