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Even when you pay extra for expedited shipping, your package won't arrive on time. Getting your return processed is a nightmare and there's zero tracking info. The customer service is really bad, lots of staff who barely speak English, and they'll just hang up on you.

Stopped by the store today with my girlfriend and was pretty disappointed. The team members were chatting away at the counter and didn't even bother to acknowledge us when we walked in. Basic customer service is missing. Your clothing line is solid, but you really need to hire and properly train people who can represent the brand correctly. With so much competition out there, this kind of service is going to hurt you badly.

My orders keep coming in wrong. I requested grey and got blue trousers shipped to me. I'm still waiting on a refund from that order, and when I tried again, they messed up the color selection once more. It's shocking that a company this large can be so careless with orders.

They keep messing up my orders. First time I asked for grey pants and they sent blue instead. Still haven't gotten my refund from that mistake. Then I placed another order and they got the color wrong again. How does a retailer this size keep making these kinds of errors?

The menswear section feels designed only for extremely tall and thin customers. It's a frustrating shopping experience if you're not a model size.

The men's collection is clearly made only for skinny and tall guys. If you don't fit that mold it's basically impossible to find anything, which makes shopping there pretty miserable.

The customer service feels like a scam operation. They offer promotions and then invent reasons why you can't use them. They actually had the nerve to tell me to place a brand new order for stuff I'd already paid for just to get a discount they said I qualified for.

Their support team feels like they're running a scam. They advertise deals but then come up with crazy reasons not to honor them. One rep actually told me to place a new order for items I'd already bought and paid for in order to get the discount they'd promised me.

I thought maybe other reviewers had just had a bad day, but now I get it. I ordered on the Canadian site but my $250 purchase shipped from somewhere in Europe. I had to pay an extra $140 in duty fees that nobody told me about beforehand. This is super sketchy and wrong. Stop using them. They hide where your stuff is coming from so you don't realize you might be paying an extra 50 percent in fees. At this point returning it is pointless because dealing with customs fees is basically impossible and shelling out $200 to send it back makes no sense.

I thought dealing with a major brand would be better, but I was wrong. I ordered from the Canadian site but my $250 order got shipped from the Netherlands. I ended up having to pay an extra $140 in customs fees that I never agreed to. This feels incredibly dishonest. Nobody knows where your items are actually coming from and you could end up paying way more in taxes and duties. I can't return it because getting customs sorted is basically impossible and paying $200 to ship it back doesn't make sense. Not shopping with them anymore.

I'm really frustrated with their support. I placed an order and an item didn't arrive. Nearly a month later they still haven't processed my refund. The money is nowhere to be found.

The support team is completely unresponsive. I made an order and one item never showed up. Three weeks went by and they still wouldn't give me my money back. Still waiting.

The staff seems totally lost and the website is a mess. Their clothes are actually nice and reasonably priced but I can't even complete an order because of some technical issue. Nothing has happened in over a week. When I call to ask about it, they don't listen and ask me the same question multiple times.

They shipped me a wrong item that was more expensive than the correct one I ordered. According to their support, I have to return it and wait for a refund. The refund is taking forever. They won't exchange it even though it was their mistake, so I'd have to reorder the right item. I find this shocking for such an inexpensive piece of accessory jewelry. Nobody offered to send the correct one even if I provided return confirmation. It all falls on me to sort it out. In my experience working with online retailers, when we send the wrong item we immediately send the correct one for free. If it's low value we just tell the customer to keep it or give it away. After I sent a complaint they threw me a 20% off coupon.

They sent me the wrong item when the correct one was cheaper. Their customer service made it my problem to fix. I have to send the wrong item back and wait for the money, and if I want the right item I have to buy it again since they don't do exchanges. The refund process takes forever too. The item was just cheap jewelry so I'm frustrated they won't even send the correct one out if I provide proof I'm returning the wrong one. They put all the work on me. After I complained they offered a small discount on my next order.