EM Cosmetics Coupons & Promo Codes

Their customer service is basically nonexistent. Back in November I saw a social media post about their lip stains from the founder. Even though I had some hesitations, I still respected her work as a beauty expert and decided to order three. They never showed up, so I contacted support. Got an automated message saying they'd respond within three business days, which seemed reasonable. Two weeks later, still nothing. Sent another email and got another automated response. Now it's been three months with zero actual replies. I even contacted the Better Business Bureau hoping they could help, and even they couldn't reach the company. Sent one more email to EM Cosmetics directly and still got no response. It's one thing to ignore a customer, but ignoring the BBB? That's a whole other level. Feels like my money just disappeared. I've never experienced anything like this before and honestly it's shocking.

Picked up some EM items for my wife's Christmas present. She's been using their skincare line for a while and absolutely loves all of it. The customer service team was also really helpful when I needed to swap out a couple items I ordered by mistake. Really appreciate it!

My item arrived damaged because they didn't pack it properly for shipping. I've spent nearly two months trying to get in touch with their customer service team through email and social media with zero response.

The products are nice, but I wish there was more of it for what you're paying. My lipliner ran out after just a month of daily use, and for the price point I'd expect it to last longer.

I was ready to purchase several items from EM Cosmetics until I saw the shipping charge. Over $41 just to ship to my country? That's absolutely outrageous! I've ordered from tons of US beauty retailers and most charge around $9.90 to $20, which is fair. This is the second brand after some other popular beauty companies that's been way too expensive for shipping. If you want customers from overseas, you need to adjust these costs. Until that changes, I won't be ordering from you.

Wanted to purchase this product after seeing an influencer use their lipliner. Had around $75 worth of stuff ready to go when the site kept adding a $25 face mask to my cart without permission. I couldn't figure out how to remove it no matter how many times I tried. The website also said I couldn't modify my order after checkout, so I just abandoned my cart. When I reached out to their support team, nobody responded. This feels like a scam and I'm really upset about it. Definitely keep your credit card information away from them.

Absolutely obsessed with these products!! The colors and formulas go on beautifully every single time. Big thanks to Michelle Phan for creating this line. My only wish is that they offered faster shipping options to customers in the UK since that's where I'm based.

Used their eyeshadow just one time and ended up with an eye infection. Would absolutely not recommend this brand to anyone.

I placed and paid for an order, then it got cancelled out of nowhere with basically no explanation. Their support team said my order was flagged for suspected fraud because my billing address didn't match my credit card's registered address. This has never happened to me before and it makes zero sense. What kind of scammer actually pays for something? They lost a customer over this nonsense.

I placed an order and only got one item when I should've received four products. Tried emailing their support team about it but haven't heard back in over a week. This is unacceptable. Don't waste your money on this company.

The customer service here is basically absent. I bought a serum blush and reached out via email about a problem with the dropper. They never responded to any of my messages, which was really disappointing since I was hoping for better support. On top of that, the price is quite steep for such a tiny bottle. I also tried to post a review on their website and it just vanished. Super frustrating overall.

This is not some cash grab by an influencer, just so you know. EM is run by a well-known Asian beauty content creator, Michelle Phan. Her brand really understands and serves darker skin tones beautifully, and everything from the packaging to the actual formulas is really well done.

Grabbed the EM Felt tip illustrative pen a few weeks back and it's seriously become my go-to product! As someone who struggles with makeup application, I wanted to master the cat-eye look, and this liner totally changed the game for me. The pigment is rich and it's super forgiving even when your hand isn't totally steady. Perfect for beginners like me. Now, I'd be lying if I didn't mention the price tag. At $21, it's definitely pricey compared to drugstore options. I actually tested a cheaper Revlon liner and honestly, the applicator was terrible and nothing stuck around. So yeah, I'm sticking with EM Cosmetics because the quality is worth every penny. Plus they've got this new brown shade coming out and I'm dying to try it!