Frank + Oak Coupons & Promo Codes

Their customer service is really poor. Got one email back saying they were swamped with order fulfillment. There's no phone line you can actually call. My coat was ordered late January and hasn't arrived yet. No clue if it's coming or if I'll get my money back. I'm done with this company.

Dealing with their customer service was a nightmare. When my order didn't fit right, it took forever just to get a reply about returning it.

My shopping experience has been awful. My order got stuck in limbo for a full month with nothing progressing. Reached out to support but they take forever to reply and don't actually help. This company used to be solid but I won't be back because they're unreliable and barely communicate with you.

Can't get a response or refund for my missing order. Bought a Christmas gift November 30th but it had a delivery issue and got sent back to the company. The carrier shuffled me between three different departments and Frank and Oak just won't respond to get my refund processed. They're impossible to reach. Super frustrating.

My purchase never showed up. Spent $400 on a jacket back in November and now it's January. I've sent tons of emails asking what happened but nobody from this company has bothered responding. I'm incredibly frustrated and strongly suggest avoiding them completely.

Skip shopping here. Customer service is terrible. I bought something December 2nd and waited three weeks for an email saying the item was actually out of stock - they only told me after I asked about it. This was supposed to be a Christmas gift and I found out just five days before the holiday. I sent them a message saying how disappointed I was but I'm not counting on getting a response. Wish I'd read the negative feedback before placing my order. First time buying from them and definitely the last.

Honestly I was pretty stressed buying jeans without trying them on, and then I looked at some of the reviews online which made me think my order might disappear forever. But surprise, surprise - about 10 days later it showed up and the jeans are fantastic! Really happy with the purchase and confused why there's so much negativity out there about this place.

Never received the dress I ordered. Their customer service is basically non-existent.

Wish I'd seen the reviews first before spending over $700 on clothes here. My package never actually made it to me despite tracking saying delivered. When Frank and Oak refused to refund or resend, they told me to dispute through my credit card. I did that, but now they're fighting the dispute with my card company even though they're the ones who told me to file it in the first place.

Wish I'd checked the reviews before ordering from them for the first time. I grabbed a coat on sale and two days after placing my order they finally told me the coat wasn't actually in stock. So disappointed. Their $5 loyalty points as an apology doesn't cut it when I really wanted that coat I paid for.

I ordered and paid for a winter coat that never got delivered. Frank and Oak refused to either send the item or refund my money. Turns out they didn't insure the package even though the coat cost around $500, so the carrier won't process a claim for the missing delivery. That's a huge mistake on their part as a business. Getting in touch with their support is incredibly difficult - responses come maybe once every couple weeks. This should've been an easy fix but turned into a nightmare.

I purchased a three tier ladder and a double heated blanket. The listing said delivery in two to five days. It's been two weeks and nothing has arrived. Emailed the company multiple times without getting any response. Would advise skipping this retailer.

Been shopping with Frank and Oak for years and they have decent styles. Usually I only grab things when there's a major discount happening. "Final sale" policies bother me at any store, but I decided to take a chance on a couple final sale items during their promotion. Two days go by and suddenly the same pieces are marked down even further - their sale jumped from 60% off to 70%. I reached out right away asking for a price match and got rejected flat out. This stings because money's tight for me and I only purchase clothes when deep discounts and promo codes make it possible. It feels deceptive to advertise 60% off like it's the ultimate deal, then drop prices again the next day. Not adjusting the price due to their strict final sale rule is really disappointing. Your loyal customers deserve better treatment than this!

Got a blouse as a gift. The sizing was way off - fit too large despite using their sizing guide - and because it was ordered over fourteen days before I got it, they wouldn't let me return it. You've lost my business. Plus I'm going to tell everyone I know how bad your support team is.

Honestly they deserve negative stars if that were an option. Placed an order mid-December and they confirmed it would arrive before the holidays. After sending multiple emails and messages, I got one response saying the order was shipped. Wrong - I tracked that number and found nothing, the package was never actually sent. And here's the real kicker - this company doesn't even have a customer service phone number. You can't call anyone, they just hide behind email and messenger and ghost you. I called a store directly and the employee said they get treated the same terrible way. What kind of business operates without a phone support line? Definitely the kind you should stay far away from.