Oliveyoung Coupons & Promo Codes

Received a powder compact with a design issue. When I tried to refill it for the first time, the new cartridge wouldn't fit no matter how hard I pushed. I contacted support and they basically said there's nothing they can do since it's been longer than 30 days. But here's the thing - selling a broken product and then refusing to stand behind it is unacceptable regardless of the return window. Getting help from them is frustrating because they don't have a phone line to call and actually talk to someone about problems. They don't seem to care much about making customers happy and often brush off complaints.

Recently ordered some skin care items and the whole experience was really disappointing. The website price was already higher than the original retail value (about 83 dollars for what's normally 58), but then I got hit with an extra 33 euros in customs charges when the package arrived. This was never clearly stated during my checkout. I understand international orders might have taxes, but the lack of clear information before purchase is not okay. Customers deserve to know about these extra costs upfront. Because of these hidden charges, everything ended up costing way more than expected. I wouldn't suggest ordering unless you're prepared for these surprise fees. Really let down overall.

I feel like I got ripped off. Over half of my entire order cost went to customs and import duties, and when I complained about it, customer service basically said tough luck. They told me if I didn't pay those fees, the package would get destroyed or sent back, and that wouldn't be their problem so no refund. I had no choice but to shell out that outrageous amount, and my items still haven't even arrived yet.

My friend was nervous about ordering here because of some negative ratings online. I couldn't believe it myself when I looked. I've placed 9 orders between late 2024 and early 2026 and haven't had a single problem. The products have long expiration dates and the prices are really competitive compared to other beauty shops in the UK. I trust them more than other similar platforms because they're a huge cosmetics company in South Korea. They consistently use DHL for shipping to me and it's been dependable every time. Most orders arrive in about 9 days, with some getting here in just 6.

Good side: delivery came quickly. Bad side: they left out a complimentary item that was confusing to track. Turns out the freebie was out of stock, but they only told me that after I complained. They claimed freebies only showed if you saw them in your cart, except my other freebies that DID arrive weren't marked separately in the cart either. My advice: buy during sales, double check that all free gifts are showing in your cart, and don't count on getting them.

This company promises one thing but delivers another. They advertised free gifts that were supposedly in stock, but those never showed up with my order. Getting my package was a nightmare too - the shipping took forever, almost a month, and I had to chase down the courier myself multiple times. When I asked about a refund, they basically said no, and the courier backed them up. Total runaround.

I bought something from their global site because a free holiday calendar was clearly shown and confirmed right before I paid. I made my purchase thinking it was guaranteed. Then after I completed the transaction, they told me the calendar was unavailable and wouldn't be sent. Their customer service didn't even acknowledge that it was confirmed during checkout and just gave me generic answers. If something isn't actually available, it shouldn't be allowed in the checkout process before payment. Showing something as confirmed and then refusing to send it later is dishonest. I expected better from a big international retailer.

I probably won't shop with them again because they don't follow Italian consumer laws. I was blindsided by an extra 36 euro charge for an order that was only 53 euros originally, with zero explanation. Their customer support team is really disappointing and they weren't even helpful. Plus the courier service was a total disaster, and there weren't any little extras or sample items included in the box. Honestly, would've been better off choosing standard or basic shipping instead.

I've made more than 6 purchases here. It's a reliable way to get authentic products that match what you'd get in Korea, and the formula stays consistent. Amazon sometimes has better deals but the items feel off compared to what I get here. Sure, the current tariffs have increased costs, but that's not stopping me from ordering. Just remember to read the full description and don't depend only on pictures when deciding what to buy.

My order never arrived and they refuse to refund me.

My order never showed up and they won't give me my money back.

I bought what their website showed as a 1+1 deal, but only received one item. When I reached out about it, they said it wasn't actually a 1+1 promotion at all. The picture on their site was crystal clear though, not confusing in any way. It's hard to believe a big international company would make such an obvious mistake and then provide such disappointing customer support. I wish I could share the image with others to get a second opinion on whether I misread it.

Ordered about seven days ago and received everything surprisingly fast considering I'm in Europe. The items were wrapped securely and I'm confident they're genuine products. Very satisfied with how this turned out!

Placed an order about a week back and was impressed with how quickly everything made it to Europe. The packaging was secure and protective, and all the products felt like the real deal. Really pleased with the whole experience!

Gotta say they handle shipping really well and they're trustworthy. Some of these other reviews baffle me when I read through them. In my experience, they're a dependable company and I've never had problems getting my items.