GoPro Coupons & Promo Codes

Bought what was supposed to be a sealed GoPro 13 from the store on 1/27/26, even had the security pull cord still attached. When I opened the box at home, it had stickers all over it. Once I peeled those off, I realized it was actually a Hero 5. Didn't figure it out until I started following the setup guide and nothing matched up, plus the battery was completely different. Reached out to GoPro but they refused to take responsibility, pointing fingers at the retailer who's doing the same thing. Nobody will own up to what happened.

Shipped back my GoPro Hero 13 for a return at a UPS location, but they lost the package. I contacted GoPro and after a few emails they said they'd start an investigation with UPS, which never actually happened. After that, GoPro just stopped responding to me. I had to keep opening new support cases just to get someone to talk to me, but nothing changed. Eventually I contacted UPS myself and won a claim. UPS paid out on November 25th, but GoPro has kept that money and my original payment. They won't refund me anything and won't respond to emails or calls. I tried posting on social media and Twitter, and someone there sent me an email but seemed totally lost. I replied trying to explain everything and haven't heard back in over a week. This company's customer service is completely incompetent and broken. Stay away from these people.

Really let down by GoPro on this one. I've had several cases open for the same problem and nothing ever got fixed. Customer service keeps shutting down cases without actually solving anything. After dealing with this frustration repeatedly, I've lost all confidence in the brand. I won't be buying from them again.

Ordered a GoPro bundle couple weeks back that included a complimentary year-long subscription. Next thing I know, my credit card got charged not just for the camera and extras, but also for the subscription which was supposed to be free. Tried reaching customer service but they're nearly impossible to contact and honestly don't seem to care. Got the package and immediately sent it back unopened. This whole thing is a total waste of time. Their subscription model is a straight up scam. Customer service gave me zero help and wouldn't fix their mistake. GoPro just doesn't value customers. I already own a GoPro 10 with tons of gear for diving and other adventures, but I'm done giving them money. Moving to other brands that actually stand behind their products and I'd recommend everyone else does the same.

Downloading videos from my GoPro 11 Black was always difficult, and now it's absolutely not working. GoPro has turned into total garbage! Seems like I'm forced to buy a membership just to download my own footage. Trying to get help from their support is pointless. I have to say GoPro is now garbage.

Getting files off my GoPro 11 Black was always a hassle, but now it's literally impossible. GoPro went downhill and the whole system is garbage. Looks like I need to pay for a subscription just to access my own videos. Getting support from GoPro is a nightmare. Really disappointing that GoPro has become such a disappointment.

The ads for GoPro cameras totally fooled me into making a bad purchase. Got a GoPro Black 13 back in February and started using it a couple weeks ago, but it's completely broken. The retailer only gave me a month window for an exchange. Tried calling GoPro support multiple times and nobody answers. If you're thinking about buying GoPro, just accept that your money will be wasted. This company is basically running a scam with misleading commercials to trick people into buying faulty equipment. I have no choice but to throw this thing away. SERIOUS WARNING ABOUT THIS COMPANY.

Water seeped inside even though all the protective covers were sealed shut. Pretty disappointed, especially since it ruined my son's first snorkeling experience in Mexico.

I'd been hearing plenty of negative stuff about GoPro's customer service, but I was really impressed by how well they took care of me. The staff was super friendly and helpful! When my daughter's camera wouldn't activate after almost two years, they jumped on it right away and are replacing it with a newer model plus a fresh battery. She's going to be so excited! One thing I'll mention though is that the wait time estimates on their contact page don't seem very accurate at all. Would be great if they could fix that.

Pretty hesitant about picking up a GoPro 10 with the subscription after seeing some bad feedback online, but I went for it anyway since the subscription seemed worth it for my Switzerland trip. Paid extra for quicker shipping but yeah, like other people mentioned, delivery took longer than expected. Honestly got lucky receiving it the day I needed to travel instead of a few days before. So shipment delays can happen, but once the camera arrives, you'll be really happy with it. I got some excellent footage and have zero complaints. About the subscription auto-renewal issues people talk about, just remember to cancel before it renews automatically.

This is the best GoPro yet, seriously love it. The time lapse and warp effects are incredible, and unlike my old model, I can finally shoot 4K video in linear mode. Highly recommend it.

Great news about the UK shipping situation getting better. Placed my order for a GoPro Hero 9 online Sunday evening on the 24th and had it delivered by the 26th. No surprise import charges either.

My El Grande pole snapped after minimal usage, and when I reached out through GoPro's chat support, they handled the replacement immediately without any problems. Excellent service, everything went smoothly.

My El Grande pole broke after barely any use, so I contacted GoPro through their online chat. They took care of getting me a replacement right away with no hassle at all. Great service, exactly what you'd expect.

Broke my GoPro mounting piece and emailed support. After they asked me some follow-up questions and wanted additional photos, they shipped out a replacement part in just 3 days.