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They took away my 20% discount and only gave me 15% instead. Then they waited 4 days to tell me that my package which was supposed to arrive in 5 days would now take 15 days. This is for a baby safety item. There's no excuse for moving this slowly and waiting that long to notify me about the delay.

I ordered what was supposed to be a large weighted highland cow plush animal and got a tiny highland cow dog toy instead. It's basically a scam. The item was about 10 times smaller than what the picture showed. It looks nothing like the listing. I'm just tired of dealing with stuff like this.

I'm really let down by Graco's customer support. I wanted to order a replacement seat cover for their convertible booster car seat, which should be a straightforward request for a popular product. They told me that part is no longer available and that I might find a compatible one but those are all out of stock until October at the earliest. The agent didn't offer any real solutions or alternatives even after I explained that this is the car seat my child sits in every single day. Now I've got an unusable seat and they basically said that's not their issue. From a company that claims to care about child safety this was pretty shocking. I expected way better from them.

We ordered a crib from their site and it arrived completely destroyed. I let them know and asked for a replacement or refund but they refused both. They just wanted to send replacement parts for some of the damaged pieces. There were 12 pieces that were completely shattered. We wanted a brand new crib because we were worried there might be a hidden crack somewhere that could cause safety issues for the baby. They kept refusing what we asked for until I mentioned legal action. Even then they weren't happy about it. We did manage to get it returned but we're still waiting for our refund a month later and almost 3 weeks since the return. Their website says 3-5 business days for refunds. I'd never recommend Graco. I wish I'd read other reviews first because there are lots of similar complaints.

I bought a lovin hug swing for about $145 and it stopped working after just 2 months. When I contacted Graco they point blank refused to replace or refund it. They tried to blame us saying we used the wrong plug for the cable even though we were running it on batteries when it quit working. We hadn't even plugged it in yet. Only after it broke did we try the plug and batteries to troubleshoot, which didn't help either. I explained all this but they wouldn't listen. There's no way I'm accepting a product that cost this much and only works for 2 months. I'd give no stars if I could.

I got a Graco Pack n Play that came with a bassinet and change table. After 4 months of using it as our main change station the cover ripped. They don't have the change table cover in stock and won't replace it with anything else even though it's still covered under warranty. Their suggestion was basically to tape it up so it doesn't scratch the baby. The only thing they offered was a $20 to $40 discount if I buy a completely new product AND I have to mail them the tags from the old one as proof. They weren't willing to work with me on any other options. I'm not buying Graco anymore.

The quality is poor and ultimately the customer service is just as bad. We bought a kids seat that's marketed as good for up to 12 years but if the seat falls apart in the first couple years that marketing doesn't mean much. We'd only had it about a year and a half when the buckle snapped and we suddenly didn't have a safe seat for our child. I'd strongly recommend avoiding Graco products. We certainly won't be buying from them again.

I couldn't get anyone to help me with a return.

I worked with a support person named Keely and she was absolutely condescending and made everything worse. I used to run customer service and marketing and I've seen people like her before who act superior and refuse to do the right thing. We got sold a defective swing. Their only offer was to replace just the motor. After Keely promised that a new motor would absolutely fix the problem, the replacement motor was defective too. Or maybe the whole swing, I'm not even sure at this point. When I told her about it she got defensive and said she wouldn't replace it unless I took apart the swing myself (I'm almost 7 months pregnant), bought a box to ship it, and returned it. Then they'd finally replace it. Why should my time and money be wasted because of their mistake? A simple apology and fixing the issue properly is what should happen. You don't argue with customers. I'm switching all my Graco registry items to their competitor Chico.

I received a defective stroller that had manufacturing issues making it unsafe. Since I didn't have the original box anymore, I had to pay $33 to have FedEx create a custom box so I could return it and get a replacement. Graco refused to reimburse me even though I provided the receipt. It's ridiculous that I had to pay out of my own pocket to return a product that was already defective through no fault of mine. Their return policies are completely unacceptable and they should be embarrassed by how they treat customers.

Update: July 2024 - I had 2 more calls after this and they actually fixed everything. I wish that third person had been my first contact. The follow-up experiences were so much better and my issue got completely resolved that I'm changing my rating from 1 star to 4. The products themselves are fine but I had a really bad customer service experience on the phone when trying to change my shipping address. The representative clearly didn't want to help and made me ask tons of questions just to figure out what options I had for updating my address. Her attitude and unwillingness to assist was pretty disappointing.

Don't buy from here if you value getting what you pay for. I never received my car seat for my son who was ready to transition to a toddler seat. We called to let them know it didn't arrive and asked about a refund since my husband ended up purchasing one that same day. They refused without his receipt and said they'd just redeliver the item. Instead they sent the replacement to my old address. This company is really bad at business and they will absolutely not give you your money back. It's basically theft. STAY AWAY.

The car seats are absolutely terrible. The headrest rattle is so bad that it would absolutely drive a child with autism or sensory sensitivities insane. Just driving in the car without my granddaughter in it was driving me up the wall. I spoke to Graco about it and they had absolutely no solutions. They just told me that headrest rattle is how they're designed. Well my previous car seat and my new one don't rattle like this so what do you say to that Graco? How can you justify selling a baby seat that rattles this badly knowing it could cause problems for a sensitive child? It's completely unacceptable. Their customer service response was terrible too. Graco needs to fix this or take these car seats off the market. I have video footage of my granddaughter struggling with the noise. It was absolutely awful.

These car seats are really bad. The headrest rattles constantly and it's so loud that a kid with autism or sensory issues would absolutely lose it having to hear that noise the whole drive. The rattle was driving me crazy just sitting in the car without my granddaughter even in it. I complained to Graco but they had zero solutions. They basically just said that's how they are and that's the way they're made. Well, my old car seat and the new one I just got don't rattle like this so what's your explanation Graco? How is it okay to sell a baby seat that rattles so badly it could upset a sensitive child? That's not acceptable at all. Their customer service response was awful. They need to fix this issue or stop selling these car seats. I even recorded video of my granddaughter reacting to the noise. It was really upsetting.

I accidentally bought the wrong stroller and wanted to return it for a different one. They wouldn't let me exchange it and forced me to do a full return instead. Then they never actually refunded my money even though they insist they did. I'm really careful about tracking my expenses and they even told me a specific date when the refund supposedly went through, but there's nothing in my account. Now they won't respond to any of my messages. I'm done with their products and I've told everyone I know to avoid them too. You'd be smart to do the same.