groundies.com Coupons & Promo Codes

The customer service here is rough. I got hit with an extra thirty percent in customs charges and VAT when they shipped to the UK, even though their website displayed 'taxes included' at checkout. When I brought this up, they claimed that only applied to EU taxes and that somewhere buried on the site it mentioned UK customers might pay extra. The support team wasn't understanding about it at all and didn't seem to care about my frustration.

Bought shoes and paid for them, but never received anything. I sent an inquiry email and got back a generic response with zero details. I can document that my payment went through. Nothing arrived, no tracking information, no explanation of when or if they'd ship. I followed up asking about shipping status and a tracking number but got another email with no useful information. A week of waiting and I still have nothing to show for my purchase.

Absolutely fantastic shoes! They're incredibly comfortable to wear, built to last, and look great too. The whole ordering and shipping process was quick and hassle-free. I'm telling everyone about these!

Picked up a pair of shoes but they ended up being the wrong size. What should've been a straightforward return turned into a complete nightmare. The website has return details listed, but they're basically impossible to follow in real life. I got one automatic email with instructions and nothing else. The only solution they offered was shipping back through DHL at my own cost, which was way too expensive. I was hoping for actual help with the return process, but instead I was basically on my own. Really let down by the whole experience - I'll definitely think hard before ordering from them again.

Terrible durability on these sandals - mine fell apart after just one season. The material started losing color almost immediately and eventually split right at the front. Definitely not worth what I paid for them.

Ordered some Phoenix boots and they arrived in great condition, but the sizing just wasn't right. When I sent them back, customs rejected the parcel saying the label wasn't visible. Turns out the Royal Mail label was stuck to the underside of the box. My suggestion is to keep your customs label visible on the top of the package. After reaching out to customer service with photos and details, it took a few weeks to hear back (auto-reply first, then wait for a real response). The uncertainty was tough, but they ultimately processed a full refund. Stay calm, be honest, and be respectful - that's what worked for me.

Got a pair of Phoenix boots in - really nice quality - but they weren't the right fit so I needed to exchange them. Unfortunately when I sent them back, the parcel got rejected at customs with a note saying there was no customs label visible. Turns out the label was on the bottom of the box instead of the top, which caused the problem. I sent photos to customer service and eventually got a response after a few weeks (first you get an automated message, then you wait). Even though I wasn't sure what would happen, they went ahead and gave me a full refund. My advice: put your return label where it's easy to see on the top of the package, stay patient, and be straightforward and kind when dealing with support.

Picked up a pair of Zurichs recently. The ordering and shipping experience was smooth, but the real win is that I can finally wear barefoot shoes without looking like I've completely checked out. They actually look like normal casual shoes while giving you all the benefits of going barefoot, unlike those paper-thin sole options other companies push that make me feel like my feet are getting pounded every step. The sole thickness hits just right - not too much, not too little - and there are different styles available with various sole thicknesses and widths which is awesome!

I'm based in the UK and ordered a pair - wrong size so I returned them following their process. Two months went by and they came back to me after being rejected. Got back in touch about the returns procedure and sent them a second time. A month later they showed up at my door again after another rejection. I emailed support about what to do but haven't heard anything back in two weeks. If you're in the UK, watch out - there's a real chance you could lose money on this. I'm pretty skeptical about trusting this company going forward.

Got my shoes delivered okay, but they were way too tight even after sizing up. Sent them back with proof of delivery on the sixteenth and have emailed three separate times with no response - not even a quick note explaining the hold-up. Literally any word from them would be better than this silence. Been waiting two weeks now with still no refund or any kind of message.

I ordered from the UK and the sizing didn't work out. Unfortunately shipping back to the manufacturer in Eastern Europe cost me eighteen pounds via Royal Mail. To make matters worse, the package got held up in customs for a month and eventually came back to me in the UK. Their customer support team was really helpful though. Despite all the complications, they refunded my money without hassle and I really appreciate that. I wouldn't suggest ordering if you're in the UK, but the company definitely handled things well once there was a problem.

I've done three other orders with this company that went smoothly. Then in August I placed another order that still hasn't arrived. Then today I get a letter saying I owe fifty-two dollars and forty-three cents to clear customs. That's the last time I'm buying from them.

I've been a loyal customer for a couple years and just picked up another pair because my original pair completely transformed how my feet feel. I made the purchase even during a rough financial period for the company - sometimes you've got to stand by brands you believe in, even if it feels a bit risky. I verified the payment with my bank first. The only hiccup was not seeing order status updates right away, but I messaged them through social media and got a lightning-fast response that cleared everything up. When my shoes finally arrived, I fell in love all over again. It's clear the people working there genuinely love the brand despite all the negativity people throw at them about circumstances they can't control. I totally understand why folks were upset about those promotional emails when they were in a financial squeeze, but I also get it from a survival standpoint. Rooting for you guys to make it through!

I've been buying from Groundies since the early twenties and recently ordered another pair because my first ones were incredible for my feet. I ordered during a tough period for the company but figured good products deserve support even when things get complicated. I did call my bank to walk through the payment. My only worry was not getting order updates, but when I reached out through social media, their support responded incredibly fast and fixed it. The shoes arrived and I'm totally hooked again. You can tell the team really cares about what they're making, even with all the negative comments people post about stuff beyond their control. I get why some customers were frustrated with all those marketing emails when money was tight, but that's just business trying to stay afloat. Props to the Groundies crew for pushing through.

Been ordering from Groundies for years now and have placed over six orders with them. Every shipment arrives on time and well packed. When I had a question about something, their team jumped on it right away and took care of it perfectly. Their shoes are fantastic quality and really well designed - honestly better than some of the other barefoot brands out there. I don't pay much attention to the negative comments you see online because my own experience has been consistently great. Already planning my next purchase!