Johnson Fitness Coupons & Promo Codes

Shopping at Johnson Fitness Layton was fantastic. Ryan took the time to ask the right questions to figure out which equipment would work best for me. He was super honest about pricing and warranty details. I have serious lower back problems and the seated elliptical has been perfect - way better support than a regular elliptical would give me. Both the purchasing experience and the workouts have been amazing. Really grateful for the help.

Placed my order six weeks ago and my treadmill still hasn't been shipped. Turns out they sold me something that wasn't even available in inventory and they still can't say when it'll arrive. When they do respond it's short, dismissive, and only happens if I keep pushing them. Nobody reaches out proactively with updates or takes responsibility, just vague guesses about timing. This has been incredibly aggravating and misleading. Looking at their reviews, it seems they simply don't care about treating customers well. It's unfortunate for a company in this business.

Don't buy from this company. My order is running behind schedule with no end in sight. They won't take responsibility saying delivery isn't their concern. Completely unacceptable.

Purchased a Johnson Fitness treadmill and after some use, white particles started appearing on it. When I mentioned it to the sales staff, they said not to worry and suggested it was just because of inactivity or dryness. A year later the belt started vibrating badly even though I'd been using the lubricant as instructed. Called for service and learned not only was the belt damaged, but the entire platform needed replacing too. They charged me 200 bucks just to tell me this. Then they quoted 480 for parts, 200 for labor, plus 80 for the service call. A cheap treadmill I bought from another store lasted way longer and only needed a belt replacement.

We bought the Bowflex SelectTech 552 dumbbells and after only a year and a half, we're being offered just one third of what we paid as a trade in voucher. Complete ripoff.

Customer service here is basically nonexistent. I bought the Horizon Indoor Cycle 7.0 and it arrived broken right out of the box - the motor controlling resistance doesn't work. I contacted their support team and they told me to create an online ticket. A few days later someone called and it seemed like they'd get it fixed fast. Now over two weeks have gone by with absolutely no contact. I've tried calling their support line multiple times but it's just voicemail no matter what you select. I paid over nine hundred fifty dollars for a brand new bike and got a complete dud.

My treadmill quit working after being with me for about two years. I reserved a maintenance appointment and was quoted 100 for the service call. Then I got an invoice for over 600 to complete the repair and inspection. That's the full cost just to have them come look at it and fix it. Labor would be under 200 of that, but if they need to bring parts, I'd apparently have to pay that entire amount again. These charges seem way too high. I understand there's a service fee but they should be able to handle the repair in one visit since they know what model it is. Paying more than 600 just to have someone inspect seems unreasonable. I'm disappointed and regret recommending this company to a friend who also purchased one.

I bought an elliptical machine because I needed it for physical therapy before major leg surgery in about a month. This company's involvement with third party sellers made it hard to realize who I was buying from. The machine arrived damaged. They took forever to respond to my contacts. When they finally sent an engineer, he installed used replacement parts instead of fixing it properly. Demanding a replacement meant more weeks of waiting. They suggested that free installation for the replacement was compensation for all the trouble, initially blaming me for not reaching out correctly, then admitting they still had outdated contact info from a management change over a year prior. Now I'm not going to be physically prepared for surgery and could end up with partial disability. They won't offer meaningful compensation and basically told me to return it if I'm unhappy. This is an awful company to deal with.

Ordered a Bowflex treadmill and got sent a broken one instead. Johnson has refused to ship the bad console and keeps delaying - it's been six months now. They won't return it or give me a replacement. They want me to deal with the local dealer while the dealer wants Johnson to step up. This is shady business with awful support. I'm prepared to pursue legal action.

I ordered a Bowflex treadmill and received a broken unit. Johnson won't send the replacement part and keeps pushing the delivery date back - it's been half a year now. They refuse to return or swap out the entire machine either. Instead they want me to hassle the local dealer while the dealer wants Johnson to handle it. Their support is terrible and their business practices are questionable. I'm planning to take legal action against them.

Johnson Health and their Bowflex brand are apparently the fitness retailer of the year. My spouse needed a C6 exercise bike to build up strength for cancer surgery after chemotherapy. We also bought the padded seat upgrade since her body no longer has natural cushioning from the cancer treatments. The seat slider attachment turned out to be defective. We asked for a replacement and were told it wouldn't be available for two and a half months - right when she needed it most. We suggested they get creative and pull a slider from their massive inventory of bikes to help someone in her situation. John Howell at customer service ignored our proposal entirely but generously told us we could return the useless bike for 155 dollars plus an extra 20 percent restocking fee. So we paid nearly 900 for a bike we can't use while they profit off returning our money. How is this acceptable?

Purchased a Johnson Fitness treadmill under two years ago and the belt is already worn out. I've been trying to reach their customer service team but can't get through to anyone. This is disappointing, especially since even Costco carries their products and I expect better quality from something they stock. Find another brand and save your cash.

Bought a Matrix commercial elliptical that was refurbished. The integrated video screen throws error code 04B0 after just five minutes of exercising. Johnson Fitness is impossible to reach - they simply don't pick up the phone. Absolutely hopeless customer service. Shop elsewhere and keep your money.

I strongly advise against this company. An elliptical arrived at my place broken and was also set up incorrectly and never tested properly. It took ten days and about thirty phone calls just to get someone to acknowledge the issue. The sales supervisor Steven was rude and wouldn't budge on a 200 dollar delivery fee refund, acting like that was his personal decision to make. He said once it's assembled, the fee is final, regardless that the poor assembly made the machine useless. I reminded him that I paid 200 dollars to avoid installation hassles, but instead I spent seven hours fixing problems and coordinating repairs. He made it clear he had final approval on refunds and only the company president could override him, which won't happen. His attitude was condescending and he refused to acknowledge the delivery team's double mistake. I will never buy from them again and urge others to do the same.

Stay away from Johnson Fitness and Matrix products. A Matrix A30 elliptical showed up at my place on November 1 and was installed. The installation team found it was defective while testing it. Johnson Fitness and Matrix refused to give me my money back without slapping me with a 25 percent restocking charge. They want to make the customer pay for their mistake in sending a broken product. Avoid doing business with them.