JTV Coupons & Promo Codes

Placed an order and sent a return back on January 12. Still haven't heard anything because they claim they never got my package. This was my first and final time ordering from them.

Really disappointed with how returns are handled. I didn't use their return shipping label, and they ended up holding my item past the 30-day window, claiming no proof of when I sent it back. They conveniently lost the envelope with the postage date on it. This let them charge me an outrageous 20% restocking fee, and they wouldn't even refund the tax. Customer service was unhelpful.

The jewelry selection and pricing are solid. Quality varies depending on the stone, but you can usually find good value, especially with coupons. I like hunting for gently used pieces since they're cheaper and almost always look brand new when they arrive. Combine that with a discount code and you've got yourself a nice deal. I try to avoid returns because I've read countless complaints about their return shipping fees being really steep. One thing keeping me from giving top marks is their shipping changes. They used to offer free shipping on orders over 49 dollars, now it's a hundred minimum. Shipping went from 2.99 to almost 5 dollars per order over the past year. But their packaging quality has seriously suffered. The new plain black box with just foam inside instead of a nice box is cheap. Items come in flimsy cardboard with zero protection. I've gotten several things with damaged packaging. Really hoping the company takes customer feedback and improves this.

I'm being billed for two rings when I only ordered one and sent that one back. A representative told me it would be covered under the mailing label protection. That turned out not to be true. So now I'm stuck paying for two rings that I don't have in my possession, and they're threatening collections and legal action. After more than 25 years as a customer, this is how they treat me. I'm shutting down my account. It's disappointing that loyal customers are treated this poorly. To me, this company is a complete scam. Save yourself and shop elsewhere.

I'm being billed for two rings when I only ordered one and sent that one back. A few weeks ago, someone told me it was covered by the mailing label insurance. Turns out it wasn't. Now I'm out the cost of two rings I don't even have, and they're threatening to send me to collections and sue me. I've been shopping there for over 25 years and this is how they repay loyalty? I'm closing my account for good. It's really sad that long-time customers get treated this way. This company feels like a total scam to me. I'd warn anyone thinking about ordering from them.

Watch out if you shop here! I placed an order and then got a text with a 25 dollar coupon. It took literally forever on the phone, my call dropped several times, and I got different answers from different departments while trying to cancel and reorder with the coupon. Eventually someone actually helped me, but the whole ordeal was frustrating. A few weeks later, I noticed something I'm still paying for on a payment plan is now more than 80 dollars cheaper than what I paid. If they can sell it for that much less now, they clearly could have given me a better deal before. Their pricing feels shady and I don't trust them anymore. Once my payment plan is finished, I'm done with them for good.

I'm absolutely loving JTV! The major shopping channels I used to rely on have lost their appeal. When I found JTV, I was so impressed by their simple, streamlined approach. The hosts actually feel relatable and down to earth. Over the last couple months I've placed several orders and I'm thrilled with every purchase. The promotions on shipping, the coupon codes, and the rewards points all make shopping there even more rewarding. I'm a big fan of their clean website design and especially the virtual try-on feature. Plus I've noticed some really popular brands and items have moved away from the big channels and are now exclusively on JTV, which makes it a much better place to shop overall!

JTV has become my favorite! The bigger shopping networks just aren't cutting it anymore. What I love about JTV is their straightforward, no-frills style. The hosts feel genuine and personable. I've bought several pieces in the past couple months and couldn't be happier. The free shipping deals, discount codes, and rewards program give me great reasons to keep shopping. Their website is super user-friendly and the virtual try-on tool is fantastic. I've also noticed some exclusive brands and products have moved over from the major channels, which makes the whole experience even better!

Ordered an item on December 17th with Priority Express 2-day shipping and got charged immediately. It didn't ship until December 20th, three days later. So instead of a 2-day delivery, I'm looking at eight days minimum. With Christmas just around the corner after placing the order a week prior, there's no way I'll get it in time. I even had to go somewhere else for my wife's gift. Their customer service was no help and the reps were hard to understand. This isn't the first time this has happened. With all the negative reviews out there, you'd think they'd have fixed their shipping process by now. Maybe no one at the company even reads the complaints. They need to update their descriptions to say they'll ship whenever they feel like it instead of promising specific delivery windows. They throw out coupon codes for customer satisfaction, but you can't even use them. I do like the product selection, but their customer service is seriously falling short. In my experience in customer service, there would be some staff changes after this kind of performance. The delivery estimate got pushed back even further to 10 days out.

Awful customer service experience. I got a clearly broken item and asked to get my original purchase amount credited back. I had photos of the damage but the agent just lectured me. Based on checking my account history and seeing I'd made returns before, the rep was completely disrespectful and dismissive. I was just asking for my shipping cost back on a defective product. I'm not shopping there anymore and I'm returning every single thing I got from them this past season. There are plenty of other places to spend my money. I can't recommend JTV to anyone. Sure, they claim you can return items if you're unhappy, but that promise doesn't mean anything.

I ordered three moissanite earrings in a small leather case as a holiday gift in early November. The customer service team called me 2-3 times refusing to ship to my friend's address even though I was paying for it. I explicitly told them to charge me everything and they refused. After more than 20 years as a customer, the repeated calls and suspicion were exhausting. I felt like I was being treated as a criminal. I cancelled the whole thing, requested my money back, and closed my account. They keep getting worse instead of better.

I placed an order for three pairs of moissanite earrings in a leather pouch for the holidays on November 2nd. The company kept calling me multiple times refusing to send it to my friend at a different address, even though I'm the one paying. I told them to charge me the full amount and they still wouldn't do it. I got tired of the repeated calls. After being a customer for over 20 years, I'm exhausted by being treated like I'm suspect or dishonest. I ended up canceling the entire order, asked for a refund, and deleted my account. They're not improving. If anything, they're getting worse.

My experience with the rewards points was absolutely terrible. I had so much trouble trying to apply them to my order. Then when I called a live agent with a coupon for 25 dollars off, they told me it wasn't valid because I was using a representative instead of ordering online. Because of this experience, I've blacklisted the company and refuse to use them anymore.

I'm done with this place. Stones keep falling out of my rings. Bought a tennis bracelet and it fell apart, so I got a replacement and the same thing happened. If you're considering shopping here, definitely get the insurance because something will definitely break. I'm really frustrated about this.

Really happy with my purchase! I'm obsessed with the Ethiopian ring and earrings combo. Delivery to Canada takes a little extra time, but it's definitely worth the wait. I watch the broadcast regularly and love supporting them.