Kendra Scott Coupons & Promo Codes

The delivery company they use lies about when packages arrive. My order was way late and they claimed they couldn't deliver it because they didn't have a gate code, but I live on a regular street with a simple porch just 25 feet from the road. When I contacted the company about it, they didn't care at all. I had to buy a different gift since I needed it days earlier. They wouldn't make it right and the necklace I eventually got has lost its plating and is poor quality. For someone worth that much money, you'd think they'd value customer loyalty, but clearly they don't care.

This stuff is low quality costume jewelry. I ordered from their official website and paid $71 for a pendant necklace. When it showed up I couldn't believe what I got. It looks like something made for a doll or Halloween costume, basically on par with cheap accessories stores and not worth keeping. You'd expect to pay around $10 for what arrived. Really let down. Would give zero stars if I could.

Had a bad experience with an earring and necklace set I bought. The earrings won't stay closed properly and the charms keep falling off. When I asked about a replacement or repair, they basically said tough luck and told me to take it to a store hours away, which isn't realistic. I spent good money on this thinking it would be special, but now I'm stuck with jewelry I can't even wear. Total waste and their customer service is unhelpful.

Got a seashell necklace as a birthday gift from my partner back in July and thought the price meant it would hold up. Turns out I was totally wrong. After three months it's already covered in tarnish with a scratched and faded back, and my neck turned gray from wearing it. Such a disappointment for something that was supposed to be special.

My partner gave me a beautiful seashell necklace for my birthday in July, and I was excited thinking the price point meant it wouldn't tarnish easily. I was so wrong. After just three months of normal wear, my favorite piece turned my neck gray and the back became completely tarnished, faded, and scratched. I'm really let down by how quickly it fell apart.

A jewelry company with their big presence should know how to make plated pieces that survive normal sweating. Mine didn't. After a couple months of casual wear, the plating fell right off and it started looking dull and caused skin irritation. If you buy from them, stick to solid metals. Regular jewelry is overpriced and just won't hold up. Be warned.

Way too expensive for jewelry that falls apart. You'd think a jewelry brand would make plated pieces that can handle normal sweating, but nope. I wore a piece for a couple months without swimming or showering in it and the plating completely wore off, looking dull and actually irritating my skin. The quality is poor for the price they charge. Stick to non plated metals if you must buy from them. Overpriced garbage.

I've bought several pieces over the past six months and the ones I wear most have tarnished so badly they look cheap now. I've gotten jewelry from discount stores that lasts way longer and costs half the price. The designs are cute but the quality just isn't there. Really disappointed and I won't be spending money on this brand anymore.

My daughter gave me a bracelet with two stones for Mother's Day last year. By July, both stones had already fallen out. I went and got replacements but they tarnished really badly. When I went to the mall store and showed the staff member the pieces still in their original packaging, she basically blamed me for not taking care of them properly. She said I shouldn't wash dishes, shower, or wear perfume with them on, but I don't do any of those things. When I asked about a warranty, she said no and that if she helped me she'd have to help everyone. I'm done with this company and won't recommend them.

Really disappointed with my purchase. I got an Elyse silver cocktail ring as a Christmas gift for my daughter, thinking it would be decent quality for what I paid. Within a few weeks, the silver coating started coming off and turned her finger black. I've tried reaching out to customer service but can't get through by phone or email. Would not suggest buying from this company.

They forgot to send one of the items I paid for. Can't reach customer service by phone, which makes it impossible to get this resolved. Extremely frustrating. I won't be ordering from them again.

I had originally left a lower rating about shipping but changed my mind when they switched delivery methods for the holidays. The new service was incredibly fast and I was thrilled. Even when there was a small issue with one piece, the store helped me out in person and customer service was quick to email. Hoping they keep improving things because they're clearly working on it. Really grateful for the better experience.

I had previously given a lower rating about shipping, but I've changed my mind. The company switched to faster delivery during the holiday season and it was fantastic. Got my order super quickly, which was great. There was a minor issue with one piece, but I went to the store and customer service reached out by email right away to help. Really impressed with how they're making improvements. Thanks for stepping up!

I ordered something late in November and kept waiting. Finally checked in mid-December and found out there was a system error and they'd canceled my order without notifying me. I rushed to reorder since my wife wanted the pieces. When I asked them to honor the original price since it was their mistake, they completely refused. They only offered a discount after I'd already bought everything. As someone who served, I was also disappointed they wouldn't give a veteran discount on sale items. Be careful ordering from them.

Ordered something in late November and waited and waited. By mid-December I finally asked where it was. They told me there was a system glitch on their end and my order never went through, so they canceled it without telling me. I had to reorder immediately since my wife really wanted these pieces. When I asked them to at least honor the original price since this was their mistake, they refused flat out. They said they'd give me a discount now that I already bought everything. It's disappointing that a company worth hundreds of millions won't stand behind their errors or offer veteran discounts. Think twice before ordering.