Kendra Scott is a jewelry retailer offering necklaces, earrings, and accessory sets through its direct-to-consumer website. This page features candid shopper reviews and ratings to help you evaluate the quality, durability, and customer service experience before making a purchase decision.
Kendra Scott Reviews
1.7
21 reviews
What Shoppers Say About Kendra Scott
Created with AI, based on recent reviews
Kendra Scott receives overwhelmingly negative feedback, with shoppers consistently reporting serious quality and durability issues. Customers describe the jewelry as low-quality costume pieces that do not match the price point, with multiple complaints about plating tarnishing or flaking off within months of normal wear, causing skin discoloration and irritation. Earrings and charms that fail to stay properly closed, necklaces that develop tarnish and scratches quickly, and overall construction problems appear repeatedly. Additionally, shipping and customer service problems compound the dissatisfaction, with customers reporting late deliveries, unresponsive support, and unhelpful responses when requesting replacements or repairs.
The rare positive reviews (14 percent five-star ratings) exist, but they are vastly outweighed by the prevalence of one-star ratings (71 percent), which cite substandard materials, poor longevity, and unmet expectations relative to the premium pricing. Shoppers consistently express disappointment that jewelry at this price point fails to perform during basic, everyday wear.
Customer Reviews (21)
Sorted by: Most recentAmanda S.Dec 17, 2025
The delivery company they use lies about when packages arrive. My order was way late and they claimed they couldn't deliver it because they didn't have a gate code, but I live on a regular street with a simple porch just 25 feet from the road. When I contacted the company about it, they didn't care at all. I had to buy a different gift since I needed it days earlier. They wouldn't make it right and the necklace I eventually got has lost its plating and is poor quality. For someone worth that much money, you'd think they'd value customer loyalty, but clearly they don't care.
Victoria H.Nov 30, 2025
This stuff is low quality costume jewelry. I ordered from their official website and paid $71 for a pendant necklace. When it showed up I couldn't believe what I got. It looks like something made for a doll or Halloween costume, basically on par with cheap accessories stores and not worth keeping. You'd expect to pay around $10 for what arrived. Really let down. Would give zero stars if I could.
Donna M.Nov 20, 2025
Had a bad experience with an earring and necklace set I bought. The earrings won't stay closed properly and the charms keep falling off. When I asked about a replacement or repair, they basically said tough luck and told me to take it to a store hours away, which isn't realistic. I spent good money on this thinking it would be special, but now I'm stuck with jewelry I can't even wear. Total waste and their customer service is unhelpful.
Natalie D.Sep 22, 2025
Got a seashell necklace as a birthday gift from my partner back in July and thought the price meant it would hold up. Turns out I was totally wrong. After three months it's already covered in tarnish with a scratched and faded back, and my neck turned gray from wearing it. Such a disappointment for something that was supposed to be special.
Jessica W.Sep 22, 2025
My partner gave me a beautiful seashell necklace for my birthday in July, and I was excited thinking the price point meant it wouldn't tarnish easily. I was so wrong. After just three months of normal wear, my favorite piece turned my neck gray and the back became completely tarnished, faded, and scratched. I'm really let down by how quickly it fell apart.
Olivia N.Sep 16, 2025
A jewelry company with their big presence should know how to make plated pieces that survive normal sweating. Mine didn't. After a couple months of casual wear, the plating fell right off and it started looking dull and caused skin irritation. If you buy from them, stick to solid metals. Regular jewelry is overpriced and just won't hold up. Be warned.
Rebecca V.Sep 16, 2025
Way too expensive for jewelry that falls apart. You'd think a jewelry brand would make plated pieces that can handle normal sweating, but nope. I wore a piece for a couple months without swimming or showering in it and the plating completely wore off, looking dull and actually irritating my skin. The quality is poor for the price they charge. Stick to non plated metals if you must buy from them. Overpriced garbage.
Stephanie L.Jul 1, 2025
I've bought several pieces over the past six months and the ones I wear most have tarnished so badly they look cheap now. I've gotten jewelry from discount stores that lasts way longer and costs half the price. The designs are cute but the quality just isn't there. Really disappointed and I won't be spending money on this brand anymore.
Angela G.May 13, 2025
My daughter gave me a bracelet with two stones for Mother's Day last year. By July, both stones had already fallen out. I went and got replacements but they tarnished really badly. When I went to the mall store and showed the staff member the pieces still in their original packaging, she basically blamed me for not taking care of them properly. She said I shouldn't wash dishes, shower, or wear perfume with them on, but I don't do any of those things. When I asked about a warranty, she said no and that if she helped me she'd have to help everyone. I'm done with this company and won't recommend them.
Michelle R.Feb 15, 2025
Really disappointed with my purchase. I got an Elyse silver cocktail ring as a Christmas gift for my daughter, thinking it would be decent quality for what I paid. Within a few weeks, the silver coating started coming off and turned her finger black. I've tried reaching out to customer service but can't get through by phone or email. Would not suggest buying from this company.
Kendra Scott Review FAQ
What is Kendra Scott's overall rating based on?
The store is rated 1.7 out of 5 based on 21 recent customer reviews submitted to RetailCoupons.com. The rating reflects shoppers' actual experiences with product quality, durability, shipping, and customer service.
What are the most common complaints about Kendra Scott?
The primary complaints center on product quality and durability. Shoppers report that jewelry tarnishes, scratches, or develops discoloration within weeks or months of normal wear, despite the premium pricing. Plating flakes off, causing skin irritation and discoloration around the neck. Additionally, customers mention defective closures on earrings, loose charms, and poor customer service responses when attempting to address these issues. Late deliveries and unresponsive support are also recurring concerns.
Do customers feel the jewelry is worth the price?
No. Multiple reviewers explicitly state that the quality does not justify the cost. Shoppers compare the jewelry to costume pieces or accessories typically found at much lower price points (around $10), making the $50-$70+ price tags feel unreasonable for pieces that fail within months. Customers expected better durability and material quality at these price levels.
What is Kendra Scott's customer service like?
Reviews indicate poor customer service. When customers have experienced defective products, they report that the company provides unhelpful responses, sometimes suggesting they visit a physical store hours away for repairs rather than offering replacements. Shoppers describe the company as not caring about their concerns and being unwilling to resolve issues.
Would shoppers recommend Kendra Scott?
Based on the review distribution, the vast majority of recent shoppers would not recommend the store. Seventy-one percent of reviews are one-star ratings, indicating dissatisfaction. Only 14 percent gave five-star ratings, suggesting that most customers do not view this as a reliable jewelry source given the quality issues and durability problems documented in reviews.
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