Laura Canada Coupons & Promo Codes

We ordered a gift card from Laura for my mother-in-law in St. John's, Newfoundland on December 12th. According to tracking, it arrived at a nearby facility on the 16th but still hadn't been delivered by the 22nd, despite being just minutes away from the destination. When we reached out to customer support, they mentioned ferry delays and that the package had been handed off to Canada Post, suggesting it might not arrive before Christmas. The website advertised delivery within days via FedEx, but nobody mentioned it would be transferred to another courier. We understand holiday delays happen, but the lack of transparency about which carrier would actually handle delivery is frustrating. We may think twice before ordering from Laura again.

Bought a winter jacket for over $300 and the leather started peeling off after just a couple wearings. I used it minimally during the season and then stored it in a drawer for spring and summer. The jacket only got worn three times before the leather began coming apart. For that price, I expected something more durable.

I used to order from Laura pretty regularly, especially when I needed jeans. Unfortunately, they stopped carrying petite sizes and didn't even make it obvious on their website. That's really disappointing because it means I have no reason to shop there anymore. I'm sure other customers like me have moved on too.

Bought a dress for my daughter with all tags attached and the original receipt. I tried to exchange it for a different size within a reasonable timeframe but went just over their 21-day window. The store refused to exchange it, offer a credit, or refund the money, even though it was full price and not a sale or clearance item. I even reached out by email asking if we could work something out, but they wouldn't budge on their policy. I'm a longtime customer and feel like loyalty should count for something, but apparently not. Really disappointed and frustrated with how they handled this.

Laura used to be my go-to for petite-sized dresses and pants without spending extra on tailoring. They've now eliminated the entire petite line, so there's really no reason for me to shop there anymore. Disappointing decision.

Really disappointed with the quality of my purchase, especially considering the price tag of $300 and up. The clothing showed defects straight out of the box including rough, unfinished textures, internal lining bubbling where interfacing had come loose, and excessive pilling on knitwear. The store's no-return, final sale policy makes it even worse because there's no recourse when you receive damaged merchandise. It's hard to trust the sales team's recommendations when you end up with defective items. The store used to have better quality standards and customer service policies in the past. I'd recommend checking out other retailers who put more emphasis on quality control and standing behind their products.

Items arrived that didn't live up to expectations, which is particularly frustrating when you're spending $300 and up on clothing. The pieces had visible problems including rough texture, bubbling from internal lining issues, and pilling on sweaters. What made things worse was finding out the store has a strict no-returns policy with items marked final sale. When you think you're buying new merchandise from a trusted salesperson, only to discover these defects, it really shakes your confidence in the brand. I used to have better experiences with Laura's quality control and customer service in the past. It's disappointing to see the decline. I'd suggest looking elsewhere if quality and fair return policies matter to you.

Spent $200 on an order that never arrived. The customer service representative was unhelpful and dismissive from the start. My emails went unanswered, responses were rushed, and there was zero effort to actually solve the problem. When the package went missing, Laura took no responsibility even though FedEx couldn't track where it ended up. This whole situation has been incredibly frustrating and I won't be ordering from them again.

I walked into the Devonshire Mall location in early December with some hesitation after bad experiences at other women's clothing stores. The place was packed but Ruwaida came right to my rescue and was juggling multiple customers while still making me feel like her only priority. She helped me put together a beautiful outfit and even found matching jewelry to go with it. She totally turned my impression around. What could have been a frustrating shopping trip became amazing thanks to her dedication to service. You've got a loyal customer for life. Staff like Ruwaida show that great customer service really does matter. Plus, the clothing selection is fantastic too!

Honestly, even one star feels too generous. I ordered a dress and coat online and both items arrived in questionable condition. The dress fit okay but needed major adjustments. The coat was visibly worn and would need three extra inches just to close properly. Everything looked like it had been returned and resold as new. When I contacted customer service about exchanging the coat, they refused and blamed the final sale policy. I managed to salvage the dress but the coat isn't wearable. For the price I paid, I expected new merchandise and basic customer support, neither of which I received. This will definitely be my last purchase from Laura. Before buying, really ask yourself if the prices and service are worth it. Shop elsewhere if you value quality and fair policies.

I've been shopping at Laura for years and really loved how organized it used to be. The petite, regular, and plus-size sections were clearly separated, which was perfect for me because I could grab a few pieces and be done in ten minutes. That changed when I visited the new location at Carrefour Laval recently. No more petite section! They only have a pink tag on some hangers, and some items don't even have labels inside. Everything is jumbled together. The staff member was helpful, but I really don't enjoy shopping with assistance hovering around. What made Laura special was that organized, distinct layout that set them apart from other retailers. Getting rid of that was a huge mistake. The store had plenty of employees, but I felt interrupted repeatedly. I'm hoping they'll bring back the separate sizing categories because this current setup is pretty frustrating.

Amazing service from the team and they really helped me find exactly what I was looking for. The variety of outfits and dresses is excellent. The only thing that didn't go as planned was bumping into someone wearing an identical dress at an event I attended, but obviously that's nobody's fault at the store!

Got excellent service and really helpful staff who knew what I was looking for. The selection of outfits and dresses is fantastic. The only hiccup was running into someone wearing the exact same dress at a wedding I attended, but that's definitely not the store's fault!

Visited the Oshawa Mall location today looking for an evening dress and found the staff to be friendly and genuinely happy to help. Veronica was my salesperson and she was absolutely fantastic. She paid close attention to what I needed, answered all my questions honestly, and clearly knew the merchandise well. It's such a relief to find real customer service instead of the unhelpful experiences I've had elsewhere. I walked out with a couple of beautiful dresses thanks to her assistance. Veronica is a real asset to your team!

Rita at the Oshawa Shopping Mall location was absolutely wonderful! She went out of her way to help me find the perfect dress for my granddaughter's graduation. Rita was personable, engaged, and genuinely cared about making sure we left happy. My granddaughter and I both loved what we picked out. It's refreshing to encounter such exceptional customer service, especially these days.