Linen Chest Coupons & Promo Codes

I'm glad that after waiting two months, linen chest finally got back to me and paid me back. I'm thankful for that. Just work on protecting your items better when you ship them!

I got broken merchandise in early January and I'm still waiting for my refund. I sent photos and documentation through email and the chatbot but haven't gotten a single response from their support team. This is the last time I'm ordering from them online. I'd tell anyone thinking about shopping here to skip it. The customer service is awful and definitely not what you'd expect from an online retailer in 2026.

Received a wine fridge that was damaged and can't get any help. I tried contacting their support team through the website on February 11th and nobody ever responded. Reached out directly to leadership too with zero response. It's also concerning that when I posted a negative review on their site, it was never published, which makes me question if they're filtering out complaints. I probably would've skipped this company if I'd checked other review sources first. I provided my order details, so I need management to actually call me and make this right. This needs to be fixed immediately. They publicly said it was being looked into by management on February 24th, but four days passed with absolutely no follow-up. My damaged item still isn't resolved.

Got a wine fridge that showed up in pieces. Tried contacting their support team through the website on February 11th and never heard back. Even reached out directly to leadership with no response. What's worse is I posted about my bad experience on their site and it never appeared. Makes you wonder if they're hiding negative comments. I wish I'd looked at other review sites first before buying from them. Given that I provided my order info, I'm expecting someone to actually call me and fix this. It's been over a week and still nothing. After they said publicly it was being handled by management, four more days went by with zero contact. Still waiting on a resolution for my busted appliance.

Dealt with unfriendly staff at the store plus my online order took forever to arrive.

Their customer support came through in the end, just took a while. The response time is pretty slow, but I got helped. With how many people order online these days, they should really improve their online system with more tools so customers don't have to reach out to support in the first place.

The support team is helpful, but they're pretty slow to respond. Eventually everything got sorted out though. They really need to upgrade their online ordering system with better self-service options since they get so many web orders. That would cut down on support requests.

Absolutely the worst delivery experience ever. Dropped $400 and my order never made it to the store. Over three weeks went by with nothing. Don't waste your money ordering from Linen Chest.

I can't reach an actual person at customer service. My order was supposed to ship within 1 to 7 business days, but we're now way past that and I haven't gotten any tracking info or updates. To make things worse, they're basically unreachable. There's no phone number listed and their chat just keeps routing me to some AI chatbot that's not helpful.

The customer service here is really bad. I've gone to the MicMac Mall location in Dartmouth multiple times and had the same problem each time. Four people working but only one helping the customer in front of me while the rest just ignore everyone else waiting. The prices aren't competitive either, so there's not much reason to go out of your way for this place. They need to ditch the attitude and actually learn how to treat customers right.

I went to the Pinecrest Mall store to grab some bedding and a couple other things. Their Boxing Day pricing was really solid. One of the floor staff, Diana I believe, was outstanding. She really knew what she was talking about, was super helpful, and actually tried hard to find what I was looking for. That stood out because I've had pretty rough experiences there before. The person working the register was lovely too. We had to spend some time figuring out the price on one marked-down item since nobody could track it down, but a manager was able to figure it out eventually.

I stopped by the Pinecrest Mall location to pick up some bedding and other stuff. The Boxing Day deals were really competitive. A floor associate, I think her name was Diana, was fantastic. She knew her stuff, was genuinely helpful, and put real effort into finding exactly what I needed. The cashier was pleasant too. It was impressive given that I've experienced rough service at this location before. We did spend a bit of time on one sale item because nobody could look up the price, but the manager stepped in and got it sorted.

I'm posting this because I'm out of options at this point. I'm incredibly frustrated and disappointed in this company. I tried calling them and emailing but like everyone else has said, there's no real customer service phone number. I bought a gift card on December 13 that should've been emailed to my close friend as a birthday gift. What should've been instant is now over five days late with nothing. I have a confirmation number but their chatbot can't even help with that. If I don't see it by tomorrow, I'm getting my bank to reverse the charge and I'm done with this company. This hurts because I've been buying their bedding for years and I've told my friends about them too.

My visit to the Pinecrest Mall location in Ottawa was pretty bad. I approached a salesperson for help and she said she was too busy restocking. When I asked the manager at the counter to assist me, she got defensive, claiming they were short-staffed and I needed to wait. She refused to give me her name or employee number but told me to leave a review if I wasn't happy, so here we are. Both of them were dismissive, disrespectful, and didn't seem to care about helping customers. I won't be going back to this store and I'll make sure my family and friends hear about it too.

The customer service here is a nightmare. I ordered three weeks back and only got half of what I ordered, plus it came broken. Had to go into a physical store just to get a refund. The rest of my order never showed up, the shipping company has no clue what's going on, the company won't respond to emails, their chatbot is useless, and they don't even have a phone line. This company is unbearable if you care about your peace of mind. I'm about to call my credit card company and do a chargeback. UPDATE: The missing stuff randomly arrived today in one piece. Still won't be ordering again though.