LOFT Coupons & Promo Codes

Both these companies have really disappointing support. Since early last year I've been trying to get them to send me a replacement E-Gift Card. The first one they gave me didn't work and they wouldn't read me the number over the phone. They keep telling me customer service isn't the right department for gift cards and they'll send an email to whoever handles them. I've never gotten any follow-up. Loft basically took my ninety dollars. Ann Taylor is the same story. It seems intentional at this point - take someone's money and ignore requests to fix it. I can't imagine I'm the only one this is happening to.

Something's definitely changed with this company and not for the better. I ordered something and one item from my purchase still hasn't shown up. I called their customer service line and it's pretty clear they're operating from overseas through some kind of call center. This rep had no idea what I was talking about when I gave him my phone number. Then he kept insisting the product was backordered, even though the website just keeps saying processing and pending shipment. I also tried the chat function but after ten minutes of waiting I gave up. I still have a soft spot for Loft, but honestly you're better off shopping in person at an actual location rather than dealing with online ordering headaches.

The store in the Miami area refused to take back merchandise I bought online, even though the website specifically said to return it to a physical location.

Skip ordering from here. I went against the reviews and now I'm regretting it. Nobody picks up phone calls or messages - it's been a nightmare.

Absolutely terrible customer service. I've called Loft eight times about a refund for something I never received in the first place. Nothing's been done about it. They kept telling me to reach out to the payment processor, but that company says they never got anything from Loft.

Fair warning about privacy. I bought something online for my partner without choosing any marketing options or subscription services. Still, I'm getting flooded with promotional emails and offers. When you try to remove yourself, they demand your entire personal information under the guise of "verification" - basically making you create a full account. Most other sites just need your email to opt you out, but not these folks. Seems like they're dealing in customer data. I'm recommending my partner just visit the physical store going forward since it's healthier anyway than supporting a company with these kinds of shady practices.

Beware if you value your privacy. I made a purchase for my wife online and never agreed to any marketing communications or promotional stuff. Yet I'm constantly getting hit with offers and discounts. To unsubscribe, they want me to hand over my full personal details for so-called "verification" - basically forcing me to create an account. Most retailers just ask for an email to remove you, but not these guys. It's pretty sketchy and looks like they're selling customer information. I'm telling my wife to just go to the store and shop in person from now on instead of trusting these questionable practices.

I've been a loyal shopper at the Garden State Plaza location for years and it's always been smooth sailing. Shopping at Loft is effortless, and the service team is truly fantastic. They actually followed up after my purchase to make sure everything was good. I need to give special recognition to the team members there and particularly the manager - they're incredibly responsive and handle any concerns right away. I'm a regular and I come back all the time because of how well they treat me.

Had a really negative experience at the New Jersey mall location in late December. The staff and the manager there were rude, unprofessional, and completely unhelpful when I had an issue with store credit. Instead of working with me to figure things out, they made me feel small and condescended to me. What really bothered me was that they seemed to almost enjoy my frustration rather than trying to make it right. This was honestly one of the most uncomfortable shopping experiences of my life. I left there embarrassed and upset. The weird part is I had the exact opposite experience at the other location nearby, where the workers were super kind and actually wanted to help. That's how bad this particular store's management is. Don't waste your time going to this location. Hit up somewhere else instead.

This used to be a solid retailer, but things have really fallen apart. Half the time they don't ship complete orders, and when they do, quality seems like discount merchandise. I bought four pairs of the same pants in a single order and they all fit completely differently from each other. When you try to get help from customer service, representatives just abruptly hang up or close the chat without warning, so issues never actually get fixed.

I submitted an order a week and a half ago and paid extra for rush shipping to get it by mid-December. We're way past that date now and my order still shows as "processing." It's really frustrating how they don't communicate anything. I've tried sending emails, using the chat on their website, and calling over and over. Every time I try to get any information, I just get told agents are all busy or I'm stuck listening to hold music forever. Charging premium prices for expedited shipping and then being completely unreachable about it is completely wrong. This is what happens when order fulfillment fails and there's no way to talk to an actual person. I won't be going back to shop at Loft.

Absolutely the worst retailer I've ever done business with. I bought a shirt over three weeks back and it still hasn't arrived. I've reached out to them four different times and gotten zero responses. Whether this thing shows up or not, I'm sending it straight back and I'll never shop there again. Their customer service is pathetic and completely unprofessional. How hard is it to actually respond to a customer?

Went shopping at the Chicago spot during the holidays and had an amazing experience. The store was spotless, everything was organized nicely, and there were so many items on sale. The manager was incredibly friendly and professional and really helped me track down my size. The whole team was courteous and happy to assist. Definitely planning to go back.

Had a wonderful time shopping at the Chicago location during the holidays. The store was immaculate and well laid out with tons of great deals. The manager was super nice, professional, and really went out of his way to help me find the right size. Everyone on the staff was friendly and went above and beyond when I needed assistance. I'll definitely be going back to shop there again.

Won't be buying from Loft anymore, whether online or at stores. There's no accessible customer service and stores are basically vanishing. I attempted to contact them through chat, text, and phone yesterday and today with zero responses. Wish I'd looked at these awful reviews about their non-existent customer service before spending money. I simply need to return an item that runs the wrong size, but I can't get through to anyone to find out the return fee. This is really annoying and now I have to take a long drive to get to a store. I'm completely through with Loft and I'm making sure my friends and family know what to avoid. This customer service problem has been happening for years based on what everyone's saying and it's not getting fixed. Very disappointed in how they operate.