MCM Coupons & Promo Codes

Avoid shopping at the MCM location in Balgowlah. Just don't do it.

Placed two orders with MCM and both turned into nightmares. First order went to the wrong address and DHL couldn't find it. I had to track them down myself to get my parcel. Sent a complaint email and got zero response, no apology, nothing. Second order I refused because they wouldn't cancel it, so it got sent back to MCM. Ten days later, still no update and no refund. Their customer service is absolutely laughable. How can a luxury brand operate like this? If I don't get my refund or at least some communication within a week, I'm escalating this to management and making sure they hear about how terrible this experience was.

Bought a card wallet four months ago and the glue is already coming loose, and I'm very careful with my things. Since the company got acquired, the quality and service have gone downhill fast. Will never purchase from them again.

This is hands down the worst high-end company I've ever worked with. Made a purchase and called five minutes later to modify it. They said they couldn't change anything even though nothing had been processed yet. I also couldn't cancel. I had to wait for delivery, send it back, and then wait seven to ten days for a refund. If you're thinking about shopping here, be careful.

Love how quick and direct everything is without all the unnecessary filler. Really appreciate that. Thanks.

The customer service rep talks way too much and can be overbearing. That said, their merchandise is decent and priced reasonably well.

Bought some items from them and have to say they're a fantastic company with great people and wonderful customer service.

I placed an order for a bag costing around 1310 euros and MCM said they shipped it with a tracking number. But the tracking shows it never left their facility. They keep insisting they sent it anyway. I've lost a lot of money and I'm terrified I won't get it back. Please help.

Honestly, this company seems tiny and barely hanging on. They've got literally one manager on staff. Placed two orders that both got canceled the next day due to inventory issues, but the items were still available when I checked weeks later. When I called to get answers, no one could explain anything. I asked for a manager and was told there's only one and they weren't available. Called back the next day and got the same excuse. At this point I don't trust them at all. Customer service is terrible. It honestly feels like three or four people running operations from someone's garage.

Got a reversible belt and have never flipped it. The problem is the buckle keeps coming unclipped from the belt every single time I wear it. I never keep it on for more than an hour at a time. If you're going to charge luxury brand prices, make sure your products actually work right. This shouldn't be hard to fix.

So let down. Ordered MCM crocs that cost a decent amount and was pumped to get them. Opened the box and the gold hardware had scuff marks right out of the box. Plus there's visible glue in different spots all over the shoe. Contacted MCM and a supervisor called back. I showed them photos and explained everything, but they only offered a tiny refund. I wasn't satisfied at all given what I paid for crocs. Hesitated to return since my size might sell out and I've read terrible return stories. After going back and forth, I got told return or take a small refund. Here's the worst part: if I take the refund, it's as is with no warranty. Why would I accept such a small refund with zero warranty? Read the reviews before spending your money here. Really disappointed.

Worst company I've dealt with. Got slides for Father's Day on sale and my friend wanted to exchange for a bigger size at a store. An older employee said no exchanges because they were sale items. I called and got a rep named Joseph who explained they'd need to do a return and sell me the new size at regular price instead. That makes zero sense. They're within the 30-day window and it's just a size exchange. Called customer service and was told that's their policy because the sale ended. The math doesn't add up.

Spent $250 on a heritage bandana and it arrived damaged. As someone who's been buying from this brand since their early days, I was shocked at the quality of service. The shipping carrier tried to claim they delivered when they didn't, and I had to waste enormous amounts of time proving them wrong. When I finally got the bandana, it had pulled threads and the packaging was tampered with. Customer service gave me nothing but runaround after runaround and refused to do anything about the damaged condition. This company's shipping is a complete mess. I've been loyal for decades, but not anymore.

The website was awful. They advertised a ten percent coupon that was nearly impossible to figure out how to use. Finally managed to apply it but then got redirected to my bank for verification. I called customer service to just place the order directly since I'd already spent so much time on this, but now the coupon wouldn't work because it showed as already used from the blocked transaction. The first rep was rude and clearly shouldn't be in customer service. The second rep was polite but couldn't apply the coupon, offering a rebate instead. Why are their systems so outdated? This isn't a high-end company. It was one of the worst retail experiences I've had, and paying premium prices here would be ridiculous. Too bad because I'd never heard of them until my girlfriend requested a bag.

This review is about my experience at the MCM store in Toronto, not the website. There's a sales associate named Dante who is absolutely fantastic. It's rare to find someone who actually cares about helping customers these days, but this associate went way above and beyond. I came in needing one thing and ended up leaving with four items for different gifts. He was amazing and I'll definitely be coming back to work with him. Your company is lucky to have an employee like this in today's environment.