Omega Products Coupons & Promo Codes

I already owned an Omega juicer, so I just needed a replacement part. Turned out it was defective and broke apart. They took over two weeks to respond, then claimed they couldn't help because I hadn't purchased the original unit directly from them. When I pointed out my consumer protection rights, they refused to send a replacement. I've had to take this further. Really disappointed in Omega's support team.

I agree with what others have said here. The UK distributor blames customers instead of trying to understand what's actually wrong. They're only focused on making money and don't care about building customer relationships. These are pricey items and I regret choosing Omega.

Something keeps breaking on this thing. We're reaching out to customer service about every month.

I bought a juicer with a 15-year parts warranty. When some components stopped working while still under warranty, I contacted the company. Instead of handling it directly, they shuffled me between different departments over and over. They're running a scam.

We purchased an Omega juicer for about 200 euros. A few months in, the plastic feeder cracked while we were juicing some carrots. We no longer had the receipt on file, so we had to purchase a replacement part for roughly 35 euros. We then started cutting carrots differently and reduced the amount we put in at once to avoid straining the feeder, but 10 months later it broke in the same way. The feeder is cheaply made and won't withstand regular use. If you plan to juice carrots frequently, this isn't the juicer for you. I'm really let down because I'd heard these were solid machines, which is the only reason I spent that much money on it.

There's basically no customer service here. The live chat feature is pretty much useless.

The power switch failed on my juicer even though I only use it once a month. I reached out to the warranty company they use, Legacy. They wanted pictures, videos, and had me attempt the so-called 'Magnet Trick' on my own. After a whole month of back and forth through calls and emails, nothing got resolved. This is a poorly constructed product with an awful warranty program and terrible customer support.

To keep this short: my house burned down on April 18th and I lost everything. About a year before, I'd purchased an Omega juicer for over 400 dollars. I really loved that machine and hadn't gotten as much use out of it as I wanted. When the house fire happened, my Omega was completely destroyed and blackened by soot. I called the company thinking about their advertised 15-year warranty, and figured with proof of the fire I could possibly get a replacement. Shockingly, they told me that fire damage to the product doesn't count under the warranty. I mean, really? I would show you the email they sent, but I'd rather not.

At first my juicer was working great, but eventually the performance dropped. Omega sent me a replacement piece, but I had to pay to ship it back. Even after it didn't solve the problem, they quit replying to my messages about what to do next.

Omega juicers is a fantastic company that truly stands behind their stuff. They provided outstanding support during my 10-year warranty window and handled my issue with professionalism and no pushback, even after buying my juicer seven years earlier from another retailer. I'm impressed with how they went the extra mile. I'd suggest their products and customer service to anyone. You guys are genuinely five stars and it's been a pleasure working with you. Best product and support I've encountered in a long time. Really appreciate it!

The company seems to have zero customer support and no way to get replacement parts for the Omega juicer. I submitted all the required photos and information, but after several weeks of trying, they never got back to me.

Customer care here deserves zero stars. The return process is ridiculous and goes in circles. First you fill out a form, then you wait for a ticket number, then they email asking for pictures. You send those, and they email again asking you to remove the power cord and send more pictures. I didn't do it because I didn't trust they'd actually refund me given how messy the whole thing is. Another heads up: making just one small glass of juice requires a ton of produce, which makes it impractical for most families.

ZERO stars! This has been the absolute worst customer experience I've ever had. Getting even a basic problem fixed with Omega Juicers is like a full-time job. I spent 1.5 years waiting for responses, sending pictures, getting promises that never came through, and then being handed off to a new person who'd start the whole thing over. They asked me to cut the cord off the machine and send photos for the third time, and I still don't have a working juicer. Such a waste of a perfectly good appliance that could've been fixed. I'm left without a juicer and no one's following up with me. Omega, you're exhausting. Get your act together and set up a real customer service phone line that actually works!

I visited from out of the country in February 2020 and ordered an Omega Juicer MM900HDS 200 Watt, Silver from Amazon on 2/22, which arrived on the 25th. Once I got home, I was really happy with how it worked. Then in May 2020, I noticed the rubber seal on the juice strainer had cracked unexpectedly. I've emailed Omega three times with my purchase information and photos, but the only response I got was an automatic confirmation.

They actually came through for me. Omega Juicers covered the return shipping costs and I eventually got my refund processed. I'm guessing the team was dealing with staffing challenges during that period.