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Ordered a pair of their loafers and was really disappointed. I owned a pair from years back that lasted really well, so I was expecting the same quality. This new pair looks like it's made with fake or really cheap leather. The overall craftsmanship has gone downhill since then. At least I actually got mine unlike a lot of other customers. Check out Beckett Simonon if you want shoes that are actually worth the price tag.

If I could give zero stars I would. This company is absolutely the worst I've ordered from. Fifteen months have passed and my shoes still haven't arrived. I emailed them multiple times last year and got one response saying the shoes were being manufactured overseas, but that was over a year ago. I've sent several follow up emails and haven't heard anything back. Find another place to buy from.

Stay far away from ordering with this company. Ten months have gone by and I still don't have the shoes I bought for a special occasion. After tons of back and forth emails, they won't give me any tracking information and keep saying there are import problems. That makes zero sense if they can't even provide shipping details. When I asked for my money back, they point to their policy that limits refunds to store credit only after 30 days. And get this, it's $100 in credit per individual shoe. Who charges refunds that way? This company is run poorly and operates dishonestly with some really questionable practices. I filed a chargeback dispute with my card company and asked them to flag this business so other customers can't use credit cards to buy from them. It's not shocking their physical location shut down. Do yourself a favor and don't purchase anything here.

Be very careful. This company is not straightforward with their customers. When you place a pre order, it can take six months or more with no clear timeline for when you'll actually get your items. If you try to reach out for help or ask about canceling, they just hide behind their policy and won't refund your full payment. They offer store credit instead, usually around the value of a single item, and sometimes that doesn't even materialize. It feels like they're intentionally stalling people and making it difficult when someone wants to back out.

I ordered a $400 pair of shoes and never received them. They didn't call or email about it, so I had to reach out through email since there's no phone number listed anywhere. The response said the shoes were unavailable and they couldn't tell me when they'd be in stock. I asked for a refund obviously. Then nothing. I've sent four or five emails with total silence in return. After checking their online reviews, the whole situation finally makes sense. My credit card company went ahead and reversed the charge and will deal with the company directly now. Be careful before you buy anything here.

Watch out! I purchased shoes back in December for $400 and they explained upfront that they'd need time to build them and it could take a few months. It's been over ten months now and nothing arrived. They're not even responding to support requests anymore. I'll have to dispute the charge with my card company. This is basically a scam. Check the Better Business Bureau and read what other people are saying first. SERIOUSLY WATCH OUT!

In August of last year I ordered merchandise worth around $800 and was charged another $250 for fast international shipping that was supposed to arrive in four to six months. The whole situation felt sketchy so I was frustrated and went back and forth with angry messages with the company. The person responding showed no skill in handling complaints and seemed really immature, which made me think they might actually be running the business. They agreed to cancel and refund me. Still waiting almost ten months later with no product and no refund. They've stopped responding to emails entirely and there's no customer service phone line. I'm shocked at how poorly a brand like this operates and how they've treated people.

I wish I'd looked at all the negative reviews on this site and the Better Business Bureau before purchasing. I never would have ordered from them if I had. I did buy a pair and honestly the quality doesn't match the price point. I've already worn them so I'm stuck with them. Looking at the comments from other buyers and all the complaints online, I'm pretty confident these shoes won't last very long.

I don't have much to add since there are already plenty of reviews about how awful this place is. What stands out to me is how arrogant and disrespectful the staff is, plus the incredibly selfish personality of whoever is running things. That combination basically adds up to fraudulent behavior.

Same thing happened to me that's happened to others. Their return policy is absurd and the customer service is just appalling. The team handling orders seems immature and unprofessional.

I have to agree with what everyone else is saying here. The customer service is really disappointing. They wouldn't assist me when my order got held up in customs coming back, even though I offered to cover the shipping cost myself. The shoes are overpriced compared to what you actually get quality wise. The sizing recommendations were way off for me. I've never experienced customer service this bad. I'm done with this company for good. I'd strongly suggest looking elsewhere. There are plenty of better shoe options out there for way less money. I have all the email proof of what happened and would be happy to back up everything I'm saying.

Avoid this place completely. The customer service is truly terrible and frankly offensive, possibly the worst I've seen from any business. They take your cash upfront but your shoes won't show up for half a year or longer. It's basically using customers for interest free loans. When you ask about your order they get hostile and defensive. Ask for your money back and they'll make up reasons not to give it to you. The owner comes across as arrogant and full of themselves. And frankly the shoes themselves aren't that great. The materials are low grade and fall apart after a while, the seams are messy, and the overall construction is sloppy. They're also uncomfortable to wear. This business is circling the drain because of how bad their reputation is and nobody should be surprised. Look at other options instead.

The absolute worst company to order from. We pre ordered shoes with a promised three month delivery timeline. Despite asking for updates repeatedly, the order never showed up. We finally requested a refund and got several insulting emails before they claimed the money was returned. It never was. We contacted our bank and asked them to investigate. Not only did the company fail to send proof, they were rude to our bank too, telling everyone to get lost.

Probably the worst time I've ever had ordering something. These guys don't even manufacture the shoes, they just resell stuff that gets made overseas so the product quality is fine if you can figure out your correct size. Here's the problem: they won't help you at all. A staff member literally told me to go away and get lost, and insulted me for complaining. Turns out it might have been the CEO or someone claiming to be in charge. Either way it was someone acting really aggressive and overcompensating big time.

The shoes look nice but the fit is off even though I followed their sizing instructions carefully. Their return process is really expensive because you have to pay to ship items back for a swap and then pay again for the return shipment. So unless you're lucky enough to get the right size the first time, you're basically paying three times in shipping to get shoes that actually fit right.