Petlibro Coupons & Promo Codes

The team at Petlibro really helped me out when I had trouble with my fountain. They walked me through different tests and figured out what was wrong. My cat is loving her fountain and we're grateful for the help!

The delivery company wasn't great with handling my package - they were rude and just tossed it on my porch without caring what was inside or whether it could get damaged. Luckily nothing broke, but their service was pretty unprofessional. I called Petlibro about it and Vincy answered right away, checked to make sure everything was okay with the product, and promised to give the delivery company some feedback about their performance. We're really happy with our Petlibro products and their support team is excellent, super responsive and always makes you feel like they've got your back.

Had a glitch with my equipment and the support rep spent tons of time getting to the bottom of it. Super friendly and really knew their stuff. Everything got taken care of fast without any complications.

The quality of these products is outstanding and the customer service is top notch!

I purchased an RFID feeder from PetLibro and ran into a small problem where the door was closing while my pet was still in the middle of eating, though it would open back up once my cat backed away. My cat could still get food but it wasn't working right. I reached out to customer support not really expecting much, but I sent them a video of what was happening and they literally shipped out a replacement feeder that same day. Honestly this might be the best customer service experience I've had. It's really refreshing to work with a support team that handles issues this quickly and smoothly.

Love this company and their service is fantastic! Got the automatic RFID feeder and it works great. It keeps my one cat from eating while letting my other one graze whenever she wants. Plus their support team made ordering an extra part super simple!

Been using a Petlibro cat feeder and water fountain for a while now and really liked them, so when they released the Luma litter box, I figured why not get an automatic one too. Since I'm away from home frequently, it's fantastic having an automated system so my pet sitter can spend more time with my cat instead of dealing with litter box maintenance. The litter box looks fantastic and feels really sturdy. My cat adapted to it in just a few days like the instructions said. A few days in though, I stopped getting notifications on my phone even though the box kept working fine. I went through all the troubleshooting steps and reached out to support. Trina got back to me in a couple hours and kept checking in with different fixes and updates. Within a week or so she told me they'd fixed it on their end and the notifications have been working great since then. Really impressed with how responsive and genuinely caring Trina was!

I've gotten several items from PetLibro over time, all trying to make my pet care easier and more automated. Like most things that connect to the internet, occasionally something quirky happens, but PetLibro definitely backs up what they sell and will team up with you to sort it out. Sometimes troubleshooting gets a bit repetitive and you end up answering similar questions multiple times, but the products come with solid warranties that they actually honor. When I'm looking for pet care automation, PetLibro is my first choice because I know they're going to look out for both me and my cat.

Jeremy was incredibly helpful from start to finish.

Amazing support and our kitten is obsessed with this product. We're totally satisfied with everything. Appreciate it so much!

I have the full lineup of Petlibro pet gear. My cats are obsessed with the water fountain and I'm a huge fan of the food feeders. They're all working perfectly and are simple to clean. Just added the new Luma litter box and it's become pretty entertaining to watch the cats use it on video! But hands down the best thing about Petlibro is their support crew. They've been incredible answering all my questions about getting my cats comfortable with the new box, always friendly and with a bit of humor mixed in, but genuinely helpful. Honestly the best customer support I've ever dealt with. They deserve more than five stars. Definitely worth checking out!

I was looking for replacement bowls but they weren't showing on the store. Support responded right away and helped me find and order exactly what I needed without any hassle.

When I had a question about my device, I reached out and the support team was fantastic from beginning to end. They got back to me quickly, knew exactly what the problem was, and fixed it efficiently. I'm grateful for how professional and caring they were. Best customer service experience!

I own a couple of different Petlibro items. My first one was a feeder with built-in camera functionality. Both the feeder itself and the camera work perfectly without any hiccups. The second piece I got was their water fountain, and it's been just as reliable. Zero problems with either device. The biggest benefit is that these products let me take longer trips away without worrying about feeding and watering my pets while I'm gone.

Gave me clear guidance and helpful troubleshooting steps for my fountain. They were really kind about it and ended up sending me a new motor and base when we couldn't fix it ourselves.