Petmate Coupons & Promo Codes
About Petmate
Petmate sells pet supplies and accessories for dogs and cats, including carriers, feeders, toys, and habitat products. Shoppers seek Petmate promo codes to reduce costs on everyday pet care essentials and larger purchases like crates and outdoor enclosures.
How to Use a Petmate Promo Code
- Visit RetailCoupons.com and locate the Petmate offer listed at the top of this page to see the current code or deal.
- Go to petmate.com and browse or search for the products you want to purchase.
- Add items to your cart and proceed to checkout.
- Paste the promo code from RetailCoupons.com into the designated field during payment, or follow the link to apply the offer automatically.
- Complete your purchase and confirm the discount was applied to your order total.
Promo Code Not Working? Try This
- The code may have expired or reached its usage limit; check RetailCoupons.com for the most current offers available today.
- Ensure you copied the code correctly with no extra spaces or characters before pasting it at checkout.
- Some codes apply only to specific product categories or minimum purchase amounts; verify the terms on the offer details.
- If you used a link from RetailCoupons.com, your browser cookies or cache settings may interfere; try clearing them and clicking the link again.
- The code may not combine with other discounts or sales; read the fine print to confirm it can be stacked with other promotions.
- Contact Petmate customer service with your order number and the code you attempted to use if the issue persists.
Petmate Savings Hacks
Pet supplies often go on sale during holidays and seasonal shifts. Monitor RetailCoupons.com regularly and buy in bulk when prices drop to stretch your budget across multiple months.
Petmate frequently bundles carriers, toys, or feeding sets at lower per-unit costs. Calculate the price per item to ensure you are getting genuine savings before committing to a multi-pack.
Many retailers send exclusive codes to newsletter subscribers. Check Petmate's site for an email signup option to receive early notifications of sales and member-only discounts.
Third-party cashback platforms sometimes offer additional returns on pet supply purchases. Stack a Petmate promo code with a cashback portal for compounded savings on qualifying orders.
Petmate Shipping Policy
Shipping costs and delivery timeframes vary based on order size, destination, and selected shipping method. Check your cart and shipping options before checkout to confirm the total cost. Most pet supply retailers charge based on weight and distance, so compare expedited versus standard delivery to see which makes sense for your purchase.
Petmate Returns & Refund Policy
Petmate's return policy covers defective or damaged products, though specific return windows and conditions depend on the item type and how it was purchased. Review the return instructions included with your order or contact Petmate directly before initiating a return to understand any restocking fees or shipping requirements.
Petmate FAQ
Does Petmate offer free shipping?
Where should I look for today's Petmate promo codes?
Can I use multiple coupon codes on one Petmate order?
Are there discounts for bulk pet supply purchases?
What types of products does Petmate sell?
How do I know if a Petmate code is legitimate?
Petmate Reviews
Petmate is rated 1.8 out of 5 by 16 shoppers, with the vast majority expressing serious dissatisfaction. Reviewers consistently report unresponsive customer service across multiple channels (phone and email), excessive shipping costs relative to item prices, and product quality issues including defective items and poor durability. Customers describe difficulty obtaining replacement parts, refusal to honor warranties under questionable circumstances, and a general lack of accountability when products fail or arrive damaged.
The few positive reviews suggest some customers have had acceptable experiences, but they represent a small minority. Common complaints center on Petmate's inability or unwillingness to address problems after purchase, with multiple shoppers reporting weeks of unanswered contact attempts. Issues range from broken litter boxes and water bottles to faulty carrier bolts, combined with frustration over customer service that ignores warranty claims and refuses to help with replacements even when the core product is clearly defective.
I ordered replacement bolts and thumb nuts for my cat carrier. When they arrived, the thumb nuts weren't threaded properly and I had to manually thread each one to make them work. Really? And the shipping cost was insane - $8.20 plus an extra $4.68 fee totaling almost thirteen dollars to ship an item that cost $5.50 and weighs about eight ounces. Come on, this is outrageous.
Bought three of these automatic litter boxes over a 4-year span. The fact that I needed to replace all three should tell you something about the durability. Customer service is basically nonexistent - calls go unanswered and they never call back. When I tried to get replacement parts, they suddenly claimed they don't sell them, even though the manual clearly shows they do. I've sent multiple messages with screenshots from the manual to prove it, but they just keep ghosting me. This company is completely untrustworthy.
Received a broken litter box and they said they'd swap it out the next day. But then I got an email saying because I hadn't replied to their first message, they wouldn't honor the warranty anymore. Since then, customer service won't even read my follow-up emails. I'd only consider giving them another chance if they replace their terrible customer service team with something actually helpful.
I contacted someone about my water bottle that burst and ruined my kitchen. I politely asked them to send a replacement since I still have the bottom piece. They refused and said I'd have to pay forty dollars for a new one. This company clearly doesn't stand behind what they sell. All I wanted was the bottle to fix the problem, but they won't help. I could legitimately claim the kitchen damage, but I'm just asking for the bottle so we can move on. I hope someone from management will reach out and do the right thing by your customer and your product.
Been trying to get help for three weeks with no luck through email or phone calls. All I need is a single replacement part for my dog kennel that I can't find anywhere online. Petmate's customer service needs to get their act together. I'm taking my business somewhere else.
Worst experience ever. I tried calling nine separate times to cancel my order two weeks before it even shipped, but nobody answered. Sent seven emails and got zero responses back. When the product finally showed up late, it was terrible quality. This company's customer service is the worst - they never got back to me, not once. Don't waste your time ordering from them.
I bought a large dog kennel from Amazon previously for an international relocation and stored it safely in my office. A month later when I assembled it before my trip, there was a massive crack along one corner. I ordered another one directly from their website because they offered overnight delivery for an additional fee. It shipped the next day, which was good, but the tracking showed it wouldn't arrive until late Monday, and my flights were that day. I tried canceling and was told to put a refused delivery sign on my door, so I did and bought from somewhere else instead. FedEx disregarded the sign entirely and delivered it a week later anyway. When I reached out to their customer service about the failed refusal, they said they'd already done their job and it was out of their control. My dad had to pick it up and take it back to the delivery location. This company listed my address as both the delivery and return location, making returns impossible either way. After looking up their address online, I checked shipping costs and got quoted over $150 for return.
Their customer support is absolutely terrible. I ordered a large dog kennel but needed a size smaller instead. Unfortunately, shipping it back would cost anywhere from $180 to $320 depending on the carrier, which is nearly double what the kennel itself cost. They won't budge on helping customers with oversized returns, even a little bit. It's frustrating.
Got a 2.5 gallon dog water bowl that doesn't function properly. The design requires manual pumping to get water into the bowl, and it sits way too low for my dog to actually drink from it. I emailed customer support for guidance on getting it to work and they completely ignored my request. Won't be ordering anything from this place again.
Bought a dog crate for training purposes before an overseas move. We kept it set up in the house for about a year without moving it much or putting any real stress on it, then moved it to storage. When we pulled it out later, I discovered a crack in the corner. I was really let down since I picked Petmate specifically because I thought they made quality items with good customer support. Something about the materials or design clearly wasn't right. I reached out to ask what might be done, knowing I was outside the warranty period. I wasn't expecting a free replacement, but I thought maybe they'd want to make it right somehow. The representative who helped me didn't seem to understand what I was explaining and just threw a 20% discount at me. That's basically a normal sale price, nothing special. I wish they'd put more thought into helping loyal customers who have had issues.
I got the Chuckit Crunch Ball made by PetMate and the design is seriously flawed. Plastic pieces came loose and fell out, and my dog swallowed them within an hour of opening the package. We had to rush to the emergency vet to have him vomited to get the plastic out. I contacted PetMate about this obvious design problem and they responded by just adding a warning label instead of fixing it. That's completely unacceptable. The fact that they continue selling something they know harms pets is disgusting. Please don't buy this product and spread the word about how careless this company is.
This company refuses to take any responsibility. I ordered three large cat litter pans and when they arrived, the box was already open, two were missing, and the one inside was smashed. PetMate wouldn't own up to it and just kept telling me to contact Amazon. My order history proves Amazon sends refund issues back to the manufacturer, which I showed them with documentation. Instead of actually helping, they just sent me a canned rejection response they probably use for everyone. Really disappointed and won't be coming back. I definitely won't be telling anyone else to shop here either.
Perfect! They had everything I was looking for and got it shipped out the same day. Really appreciate the quick service!
I placed an order on a Thursday and immediately emailed because the site showed zero shipping but then charged me for it. I included screenshots proving what happened and asked for either a refund or to cancel. Three days went by and FedEx notified me it was already shipped, meaning nobody read my message. I called to speak with someone and got connected to a representative who was incredibly disrespectful. She kept cutting me off mid-sentence and wouldn't stop talking over me. Made my blood pressure spike, honestly. She claimed she couldn't do anything and transferred me to her manager's voicemail, which was useless since he was out. This whole experience was awful and their customer service is among the worst I've encountered. I'm done with this company and will post negative reviews everywhere I can.
Fantastic experience with this website. The interface is simple to navigate and I'm a big fan of their MuttNation products. They do a great job confirming orders right away and getting stuff shipped without delays. Really trustworthy overall. Hopefully they'll add to their catalog and stock more options down the road.
