Reliant Energy Coupons & Promo Codes

I've paid on time for the past 5 years as a customer. Then out of nowhere, they sent a cutoff warning saying I was 2 days behind, even though I always pay it right on time. When I switched providers over this, they came after me for an extra $400 early termination fee. If I could give them negative stars, I would. If you're looking for an electric company, this should be absolutely last on your list. They're terrible.

Stay away from this company. I went through a nightmare with Reliant involving huge, incorrect billing for empty homes and completely inadequate dispute handling. They charged me almost $900 in a single month for two properties that were totally vacant with no one living there and no equipment. I filed a formal dispute and asked them to check the meter, but Reliant refused, saying Oncor had to do it even though Reliant is the retail provider and should handle billing investigations. Instead of looking into it, they just sent me standard consumption documents and reported my disputed amount to the credit bureaus, wrecking my credit while my case was still being worked out. There was zero explanation for how thousands of kWh could supposedly be used in empty houses, no check of meter setup, and no real effort to fix things fairly. Every customer service call was cold and evasive. I had to go to the Public Utility Commission of Texas and contact credit bureaus just to protect myself. If you care about getting charged correctly, getting fair treatment with disputes, and not having your credit damaged unfairly, be very careful with Reliant Energy.

Misleading promises about bills. A sales person approached me at a store and promised switching from my old company would bring down my costs with a cheaper per kilowatt hour rate. They also said they'd cover any early termination charges from my previous provider. Complete fiction. I've been with Reliant for three months and my bill runs $100 to $150 higher than before. I'm comparing the exact same months year to year. They also didn't reimburse me for any early cancellation fees. My place is 1500 square feet and it's just me and two kids, we're barely ever there and barely use air conditioning. Getting hit with a $300 bill one month is ridiculous. Got lied to on multiple fronts. Don't go with this company. Period. Their salespeople use aggressive tactics and honestly, when a company pushes that hard, they usually have something shady going on. I'm leaving as soon as possible.

Really disappointed with how Reliant handled my situation. A sales rep signed me up at a big box store in December 2023, and we agreed my service would only turn on after my old contract finished. Reliant broke that promise, which caused my previous company to hit me with an early termination fee. Even after multiple conversations with the rep, I kept getting told I'd get that fee back. I did everything they asked me to do, but it never got fixed. On top of it all, they took $80 from me right away and didn't make it clear that I wouldn't get that money back. The whole thing felt dishonest, the communication was confusing, and they didn't follow through on what they said they'd do. I can't recommend Reliant Energy to anyone.

Working with Reliant Energy has been truly exceptional from day one. Their team showed real professionalism, expertise, and a genuine desire to help. Every conversation felt personal, and you could tell they really cared about doing right by their customers. They're fantastic at figuring out what their customers actually need and coming up with real solutions. Whether it was about different areas of my home, they always knew what direction to point me in. The reps were thoughtful, gave great info, and always went above and beyond to make sure I felt good about my choices. What stood out most was how fast and smooth they handled any problems. The moment something came up, they jumped on it and made sure it got fixed the right way. You can trust them not just to do quality work but to be honest and reliable through and through. They also stay in the loop with what's new and happening in the industry, which gives me extra confidence.

Hands down the worst company I've ever dealt with. Rates are through the roof.

Turned off my electricity without any heads up because I objected to their harsh disconnect notification with extra fees that I never even got in the first place. I'm on a limited budget and they seem bent on harming me with these unfair tactics. They made me pay fees I was fighting against without any real options. That's extortion in my book.

They give rewards to folks who turn their AC up during Texas summers, but if you're already running yours warm like me, they don't care. My thermostat stays at 82 degrees in the early morning, drops to 81 around noon, gets down to 80 in the afternoon, and stays there all night. I called a while back asking if I could get a discount since they had a program where you bump your thermostat up a few degrees and get some kind of credit. Just got an email about earning bill credits by cutting electricity use. They're penalizing people who already use less power while rewarding people who waste more but will adjust their settings temporarily. Makes absolutely no sense. They do have a decent solar panel option though. Reliant, think about rewarding those of us who conserve all the time.

Good service, though the installation took close to a month since they were really busy. Once it was installed though, the new equipment runs great.

Great service overall, but the wait for installation took almost a month because they were swamped. Once everything was set up though, the equipment works perfectly.

I want to share how unhappy I am with Reliant's way of doing business. A few weeks ago, I was told about a $250 fee just to move my service to a new apartment, which is crazy since I'd already put down a deposit. On top of that, my dad's first bill came to $557, which is way too high. When I found out that the $250 deposit wouldn't come back for a full year, I thought that was pretty bad. A deposit that was already paid should move with the service to the new place, plain and simple. Reliant wouldn't be somewhere I'd send anyone based on what happened. A different company like TXU handles things much better. I've contacted Reliant multiple times on my father's behalf.

I'm very frustrated with Reliant Energy. Years ago I was a customer, and when I moved to a new house in February 2024, I signed back up with their Truly Free Nights 100 percent Solar 20 plan. A couple months in, they offered me an upgrade to their Keep Your Cash Nights and Weekends 36 month plan as a loyal customer reward. It sounded amazing so I went for it, thinking they were giving me more benefits with free nights and weekends on top of what I already had. When my bill hit $746.18 for my small 880 square foot home, I couldn't believe how small the nights and weekends credit was, only $28.05. I talked to support and found out that this supposed upgrade was actually a terrible downgrade that punishes you for committing longer. I asked to go back to my old plan with just free nights and got told it would cost me $395 in cancellation fees. This is unacceptable.

A payment wasn't showing up when it should have and I was stressed about getting charged late. One of their customer service team members, Cintia, got right on it and handled the whole thing thoroughly. The peace of mind knowing she made sure I wouldn't have a late payment was huge. Very satisfied with how they took care of me.

My payment wasn't showing up on their end and I was worried about being late. A rep named Cintia stepped in and took care of everything right away. She made sure I wouldn't get hit with a late charge. Really appreciated how fast and thorough she handled it.

Reliant reached out offering to renew my contract. Since they wouldn't put anything in writing, I decided to shop around and found a company charging 20 to 25 percent less. That's when Reliant slapped me with an early termination fee. Turns out I wasn't really up for renewal yet. They were trying to lock me in 6 months early but made it sound like a fantastic new deal. When I called them back, they wouldn't drop the fee or even lower it even though I was 30 months into a 36 month agreement. They wouldn't give me my old rate if I switched back, and they refused to match the competitor's pricing either, still charging 20 to 25 percent more. That phone call ate up 43 minutes of my time, and they kept saying they understood but clearly didn't. They couldn't even email their offers or put terms in writing.