Air India Reviews

This has been the worst airline experience I've ever had. Our journey ended up being extended by eleven hours total, and the support we received was incredibly disappointing. We had originally booked to depart from Singapore on April 6th at 9 AM with arrival in Copenhagen that same evening. Then three days before the flight, we got notification that we'd instead be leaving Singapore the night before at 11 PM with arrival on April 6th at 7:40 PM. We reached out to customer service immediately because this change cost us most of a vacation day we'd already paid for at our Singapore hotel. They said the flight was overbooked and that our seats were no longer guaranteed. They promised us compensation, food, accommodation at an airport hotel, or lounge access, and said this information would be on file. The check-in team in Singapore even confirmed they had this information. But when we landed in Delhi at 2:30 AM, the transfer desk initially refused to even look at our case. After getting a manager involved, we learned the airport hotel was completely full and that apparently we should have arranged a visa three days in advance, which contradicts what customer service had told us. Access to the lounge was...

Had an absolutely fantastic time flying with Air India on both my trips this year, traveling between the UK and Southeast Asia with connections through New Delhi. From start to finish, everything was top notch. The booking process online was straightforward, and digital check-in was convenient, though I did need to get my boarding passes printed at the airport. The team at the airport was always willing to help with anything I needed. The aircraft themselves were modern and well-maintained with everything functioning properly. The flight attendants were incredibly attentive and genuinely focused on making passengers comfortable. The meals and drinks served were quite good. I'd read some harsh criticisms online before I traveled, so I was a bit worried, but honestly my flights with them rank among the best I've ever had.

I submitted extensive documentation to Air India about a refund claim, and the evidence we provided couldn't be any more clear. We ended up on a cancelled flight and had to fly economy instead of what we paid for. The proof includes direct messages from Air India confirming both the cancellation and the downgrade, plus our boarding passes and photos taken in the economy seats. Obviously, we wouldn't have been permitted to sit in premium economy seats if our tickets were for economy, and the flight was completely full so those seats wouldn't have been available anyway. I'm not sure what else we could have done, but it seems like neither the travel agent we booked through nor Air India is actually reviewing this carefully. The travel agent basically referred us to Air India and predictably Air India hasn't responded either. The service from Air India when things went wrong was really inadequate, and I definitely won't be choosing them again. They might be fine when everything goes smoothly, but when complications happen, they don't have your back. All I wanted was for someone to advocate for my rights, but instead I just got told there was nothing else they could do.

This has been a terrible experience. I'm located up north but booked my flight from London Gatwick heading to Goa for late December 2025, and they changed it to December 31st without even calling me to discuss it. Now they've changed it again, this time moving it to a different London airport and removing the direct flight option. I've had to cancel multiple hotel reservations because of these changes. Trying to actually reach someone or get a response is nearly impossible. I would honestly prefer to drive anywhere rather than fly with this airline ever again.

Waiting for a refund or compensation from this airline requires tremendous patience and persistence. Over the years I've flown with several carriers, including Air India, regularly traveling between the UK and India. In late April, I was stuck at Heathrow for over twelve hours due to my Delhi flight being initially delayed and then ultimately cancelled. I was told I'd receive 520 pounds in compensation shortly after my claim went through in May, yet I'm still waiting for that payment. Additionally, my return flight was delayed and I requested a refund that was supposed to arrive within about a week from when I made the request in May 2025. I'm still waiting for that too. I remain hopeful payment will eventually come through, but this ongoing delay in processing payments falls well short of the customer service standards I expect.

Getting a refund or compensation from this airline requires an enormous amount of waiting. I've flown several times with different carriers including Air India on routes between the UK and India. Back in April, I ended up stuck at Heathrow for over twelve hours when my Delhi flight got delayed first and then cancelled altogether. They promised me 520 pounds in compensation right after I filed my claim in early May, but that money still hasn't arrived. My return journey also experienced significant delays, so I asked for a refund. They said my credit card would get the money back in about a week, but that was back in May 2025 and I'm still waiting. I remain optimistic they'll eventually come through, yet this extended wait time really falls below what I'd expect from professional customer service.

I'd rate this zero if possible. Air India was a nightmare. Our flight from Thailand to Delhi ran more than two hours behind schedule with absolutely no notification beforehand. We had mentioned our concern to someone at the Thailand airport and they promised us the connecting flight was also delayed and they'd hold it for us, which was completely untrue. As a result we lost our booked connection to Italy, which had been offered by the airline as part of our original booking. We ended up stranded for several hours in the Delhi airport transit area with no food or water provided and barely any assistance from staff, who were actually quite rude. We submitted a complaint to Air India but they refused to offer any refund or compensation, claiming the initial delay was caused by air traffic authorities. The aircraft interiors were older and dated, the entertainment systems weren't functional, the power outlets for charging phones were damaged, and cleanliness was definitely lacking.

I would give zero stars if I could. My Air India experience was absolutely terrible. First, our flight from Thailand to Delhi was delayed more than two hours with no advance warning. I mentioned this to an agent at check-in in Thailand and was assured the next flight was also running late and they'd wait for us, but that turned out to be completely false. We missed our connection to Italy, which Air India had arranged as a solution. We spent hours waiting in the Delhi transit area with nothing to eat or drink, and the staff was unhelpful and somewhat rude. We filed a complaint with Air India but were told we weren't entitled to any refund or compensation because the delay was due to air traffic control issues. To make matters worse, the planes were outdated inside, the entertainment screens weren't working, the phone charging ports were broken, and everything seemed dirty.

My recent flight with Air India was delayed, which threw off my whole travel itinerary. When I tried to reach out to their support team about what options might be available, they informed me that they only consider making changes for delays longer than six hours. I understand airlines have policies, but I was hoping for a more helpful and respectful conversation. What really upset me was that the person helping me just hung up the phone while I was still in the middle of explaining what happened. That kind of behavior is unprofessional and unacceptable. As a paying customer, I deserve to be treated with basic courtesy and to have someone actually listen to my concerns, especially when something goes wrong with my flight. I'd strongly encourage Air India to work on improving how their customer support team interacts with people. Staff should be trained to handle these situations with professionalism and patience. I was let down by this experience and hope the airline will take customer complaints like mine seriously moving forward.

I'm extremely frustrated with my recent visit to Terminal 2 at Heathrow on December 18th, 2024. My seven year old daughter and I missed our morning flight to Delhi, and the staff at the ticket counter were disrespectful and unprofessional. When I asked about rebooking on an afternoon flight, I was charged a significant amount, only to be told later that they couldn't complete the transaction due to technical problems. I requested my money back, but instead of helping me, the staff member just stood there socializing and joking with coworkers while my daughter and I grew increasingly frustrated after waiting for two hours. During the refund process, my card was charged twice the amount and the staff refused to acknowledge her mistake. I was given a piece of paper and told to contact Air India's support line myself. That was nearly two months ago and nothing has been resolved. I've filed multiple complaints and sent numerous emails and made calls, but Air India's support team just closed my case without any real assistance or explanation. I've received no word from the manager assigned to my case.