Amazfit specializes in smartwatches and wearable fitness devices featuring health tracking, battery longevity, and competitive pricing. This page aggregates customer ratings and reviews for Amazfit products purchased directly from amazfit.com, helping shoppers understand real user experiences with the devices and company service.
Amazfit Reviews
1.7
21 reviews
What Shoppers Say About Amazfit
Created with AI, based on recent reviews
Shoppers who rate Amazfit highly praise the device features, design, and battery life. Positive reviewers highlight the attractive round design compared to competitors, diverse health tracking features that reveal themselves through exploration, reliable multi-day battery performance, and good build quality. However, the overwhelming majority of reviews express severe frustration with customer service and product issues. Common complaints include unresponsive support teams that fail to reply to emails for extended periods, unhelpful repetitive troubleshooting responses, defective products (such as the Helio Strap experiencing pairing failures), inability to obtain returns or refunds, and technical issues like inaccurate distance tracking on fitness watches. Several reviewers report devices becoming completely non-functional with no recourse when support fails to respond.
The stark divide in ratings reflects two very different customer experiences: those who receive a working product and enjoy it, versus those who encounter defects or need customer support and find the company unresponsive. The recurring theme across negative reviews is that Amazfit's support team is unavailable or ineffective, leaving customers with broken devices and no path to resolution.
Customer Reviews (21)
Sorted by: Most recentPedro H.Jan 18, 2025
This brand sells low quality products with zero integrity. My GTR 3 Pro had a broken screen during the warranty period, but Amazfit won't swap it for a replacement unit. Skip this brand entirely.
Jennifer K.Oct 11, 2024
I wish I'd looked at reviews before purchasing. My GTS 3 worked fine for almost a year until the screen went black and stopped turning on completely. I reached out to customer support but heard nothing back for weeks, even though the watch should still be under warranty and covered for defects. Clearly they don't care about their customers.
Marcus T.Sep 16, 2024
Steer clear of Amazfit products. You'll regret it. Their customer service is absolutely terrible. I've been trying to get in touch for weeks and can't get any helpful responses. My Balance watch won't power on or charge at all, and I bought it just a few months ago.
Robert C.Aug 8, 2024
False claims and more false claims. I bought the GTR 3 Pro about eighteen months ago and it worked fine at first. Then I found out sleep tracking was happening without my consent. I'd switched it off but it kept tracking anyway. Then the real problems started. The GPS data wouldn't refresh for weeks at a time. When I complained, the company first blamed me, then reluctantly admitted there was an issue they'd supposedly fixed. Spoiler alert: it wasn't fixed. Three weeks ago I got a T-Rex 2 for water tracking, but it barely works without draining the battery instantly. I can't disable sleep tracking or Bluetooth, both run nonstop and kill the battery. Last week my old GTR 3 lost its waterproofing just from a shower even though it claimed 50 meter rating, and the speaker stopped working. The warranty is now void. Getting replacements parts is a nightmare, but the GTR 3 Pro remains decent for now.
Alex P.May 7, 2024
I sent my GTR 3 Pro in for warranty repair on March 15. On April 11 they said they were shipping a replacement. Today I still have no idea where either watch is. I don't have my original watch and never got the replacement. There's no shipment tracking and they won't respond to emails. I feel scammed and robbed.
Luis G.Mar 14, 2024
They're scammers. And I'm not the only one saying it. I ordered a smartwatch that never came. I've been trying to get their attention for months but they never respond or help. They won't even verify who actually received it or look into it. Stay away because all they do is scam people. I can prove I've been contacting them for over two months with no results.
Steven B.Jan 24, 2024
This is the worst customer service I've experienced. The T-Rex 2 is basically a toy. The altitude readings are ridiculous. It jumps around to crazy numbers when I'm just sitting in one room. When I complained, the support team said changing from 36 meters to 42 meters without moving is normal. But then it goes to 79 meters or down to minus 17 meters in the same spot. The apps are terrible and the star ratings they show are fake. They rate their own apps five stars before release. I wasted money on this. They offered to test the watch if I sent it back, so I agreed. When I asked where to send it, they said they don't accept returns. Why would they offer that?
David M.Jan 1, 2023
Save your money and don't buy this. I switched from a cheap unbranded tactical watch that was actually more durable and functional. The T-Rex Pro was garbage. It wouldn't capture any stats correctly. The device kept saying it needed to be positioned differently on my arm or worn tighter, but I was already wearing it properly. Overpriced and poor quality. A forty dollar generic watch performed better. The support was useless too. The website chat was staffed by people who clearly had no training. I returned it within half a day of opening it.
Carlos M.Feb 5, 2022
Nothing has shown up and no shipping updates either. I bought a smartwatch and got an email confirming it, but a week later there's still no word on when it's shipping. They won't reply to my emails.
Lisa V.Nov 4, 2021
Thieves is what they are. I ordered something and it never arrived. They claim it was delivered and that I signed for it, but I didn't. They keep saying don't worry, they'll send another or refund it. Four months have passed and they've done nothing and stopped answering emails. It was a watch my daughter saved up to buy herself. This company steals from kids.
Amazfit Review FAQ
What is Amazfit's overall rating and how many reviews does it have?
Amazfit is rated 1.7 out of 5 by 21 shoppers on RetailCoupons.com. The rating distribution is heavily skewed: 81 percent gave one star, 5 percent gave three stars, and 14 percent gave five stars, with no two or four star ratings.
What do shoppers praise most about Amazfit products?
Reviewers consistently praise the watch design (particularly the round shape as a distinctive alternative), the abundance of health and fitness tracking features, extended battery life lasting 5 to 7 days, high quality build and packaging, and strong feature sets relative to the price point.
What are the main complaints about Amazfit?
The primary complaint is unresponsive customer service. Multiple reviewers report emails going unanswered for over a week, receiving only repetitive unhelpful troubleshooting steps, and inability to arrange returns or refunds. Secondary complaints include product defects such as pairing failures on the Helio Strap after software updates and inaccurate distance tracking on running watches.
Would shoppers recommend buying from Amazfit?
Recommendations are highly conditional. Five-star reviewers enthusiastically recommend the products themselves, but one-star reviewers explicitly warn against the company due to support failures. Prospective buyers should be aware that if they encounter a defect or need returns support, company responsiveness appears unreliable based on recent reviews.
How can I write a review of Amazfit on RetailCoupons.com?
You can submit a review after purchasing from amazfit.com by visiting the product page on RetailCoupons.com and selecting the review option. Share your honest experience with product quality, features, design, customer service, shipping, and overall satisfaction to help other shoppers make informed decisions.