Amerisleep sells foam mattresses and bed frames designed for comfort and support. This page aggregates shopper ratings and reviews from RetailCoupons.com to help you understand what customers say about their buying experience, product quality, shipping, and customer service.
Amerisleep Reviews
1.7
11 reviews
What Shoppers Say About Amerisleep
Created with AI, based on recent reviews
Amerisleep receives overwhelmingly negative feedback from shoppers, with 11 reviews averaging 1.7 out of 5. The primary complaints center on unreliable shipping and delivery promises, with customers reporting partial orders, extended processing times, and lack of communication from the company. Customer service responsiveness is a significant pain point, with multiple shoppers describing unhelpful or nonexistent support when seeking updates or warranty assistance. One customer also reported fiberglass contamination in their mattress. On the positive side, the few satisfied reviewers praise the actual mattress quality and comfort, with one noting it as the best mattress they have ever owned despite shipping delays.
While product quality appears solid for those who receive undamaged units in good condition, Amerisleep's operational and customer service failures heavily overshadow this strength. Issues with return processing timelines (extending weeks or months), unresponsive warranty handling, and inventory management create a pattern of frustration. Shoppers report difficulty getting concrete information or accountability from the company regarding their orders and issues.
Customer Reviews (11)
Sorted by: Most recentAngela W.Oct 22, 2020
Ordered their priciest mattress and bed base combo. I was clear about needing a specific delivery date since I'd hired movers to set everything up. Sent reminders by phone and email all week before and they said it would be fine. Day before the movers arrived, still no shipment. Had to pay nearly $400 to the movers anyway even though they couldn't do anything. Amerisleep won't reimburse me. If this product wasn't decent I'd give it one star.
Amerisleep Review FAQ
How is Amerisleep's rating calculated?
Amerisleep is rated 1.7 out of 5 based on 11 customer reviews on RetailCoupons.com. The rating reflects the average of all submitted ratings, with current distribution showing 64 percent one-star reviews, 18 percent two-star, 9 percent three-star, and 9 percent five-star reviews.
What do shoppers like most about Amerisleep?
Shoppers who are satisfied with Amerisleep emphasize the quality and comfort of the mattress itself. Positive reviewers describe it as the best mattress they have owned and note that it is genuinely comfortable despite other aspects of the ordering process being problematic.
What are the main complaints about Amerisleep?
The most common complaints involve delivery and shipping issues, including missed delivery windows, partial orders, and lack of communication about timelines. Customers also report unresponsive customer service when seeking updates or warranty support, with generic responses rather than substantive help. One shopper reported finding fiberglass in their mattress. Return processing has also been cited as extremely slow, taking months for refunds.
Do shoppers recommend Amerisleep?
Based on review feedback, recommendation is mixed and conditional. While the mattress product itself receives praise from satisfied customers, the company's shipping, customer service, and return processes receive such negative feedback that many shoppers express regret about their purchase despite appreciating the mattress quality.
How can I write a review of Amerisleep on RetailCoupons.com?
You can share your Amerisleep experience by submitting a review on this page. Include your rating from 1 to 5 stars and describe your experience with product quality, shipping, customer service, and any other relevant details. Honest feedback helps other shoppers make informed decisions.