Apria Healthcare Group Inc. Reviews

I might leave a worse review later on, but right now I'm frustrated that there's no way to figure out when your order will actually arrive. I ordered some CPAP tubing and a week later the FedEx tracking still shows that they haven't even picked up the package yet. When I call Apria, I get connected to someone in the Philippines who just apologizes and repeats everything I've already said. Zero help whatsoever. Just wasting time and getting more annoyed. Orders should ship within a day or two, not sit around waiting. They're really not setting the bar very high here.

After getting a callback from Apria, they did manage to fix the issue where I was being charged for something I never got. The representative I spoke with was courteous and professional, which was a stark contrast to my earlier interactions. I'm relieved the problem got sorted out, but the whole process took way too long. I've lost trust in this company and plan to switch providers when I'm able. The main problem is their customer service team operates from outside the US and just isn't reliable. I'd warned them that my insurance would change when I relocated and asked them to stop the autopay. After I moved, my former landlord mentioned that bills kept arriving even though no packages ever showed up. Instead of helping, they just kept charging me more. I'm planning to file complaints with the BBB and my state's Attorney General office. Be aware that plenty of other companies still have customer service teams in the US, so I'd suggest avoiding autopay with this outfit.

As a new patient, I'm trying to get my CPAP equipment set back up with my current doctor since I hadn't used one for over a year. Apria started my order but then canceled it without warning, saying I didn't meet their compliance requirements. I spent over an hour on the phone, and their compliance team actually agreed I shouldn't be flagged as non-compliant. But the sales and customer service reps just kept reading from their script insisting I needed to be compliant first. When I asked what steps I needed to take to become compliant, the agent had no idea. Eventually I figured out they could request a compliance letter from my physician, but they're refusing to do that for me since I'm supposedly a new patient.

Honestly, one star isn't enough for how bad this company is. The website is basically broken and can't handle orders or keep information current. It took me calling twice just to get them to fix my insurance details. Once I finally placed an order, a month went by with nothing. When I called asking where it was, they'd completely lost track of it. The rep actually tried to tell me it was my fault for not calling to check on the order. That's ridiculous. I absolutely cannot stand dealing with this company.

Apria Direct has made nothing but empty guarantees about my order from late October. It's mid-November now and they still haven't provided an updated tracking number since the end of October or given me a refund. They keep blaming their suppliers and claiming they're waiting on email updates. This company feels like a scam. Every response I get from them is just "your request is being processed" which is worthless. I'm warning everyone to be careful shopping with them online because they appear to be defrauding customers. Do your research before ordering from this place.

I got my CPAP equipment from Apria, but dealing with them has been a nightmare. Their billing is totally confusing and inconsistent, and no matter who I talk to I get different explanations. One time they sent me a bill from September that came in May, and my insurance company rejected it because it was from an old billing period. I got so frustrated that I decided to just return the equipment. They promised in April that a pickup service would come get the machine. Then they billed me for May anyway. When I called back, they said they'd already picked it up. Except they didn't, because the machine is still sitting right here on my desk. I'm on hold with them again right now, and they have absolutely no idea why they're still charging me for a machine that's supposedly been returned according to their own system.

I spent a lot of money on a 59S Liviliti UVC LED sanitizer for my CPAP equipment and phone. It's made in China and the model is SZH40-T5. After just ten days, the fans quit working and the lid latch broke so it won't stay closed. To make matters worse, Apria is charging me to ship this defective product back to them. I'm not ordering anything else from this company going forward.