Assouline Publishing Reviews

I normally don't write reviews, but after dealing with Assouline I felt compelled to warn others. This is genuinely the worst customer service experience I've ever had. Setting aside the initial shipping problems, even after paying a fortune for expedited shipping with zero help from their team, the return process was a nightmare. They advertise exchanges right on their site, but they conveniently leave out the part where you have to cover your own shipping costs since they won't provide a label, which cost me close to fifty dollars. When they finally do respond, they're unhelpful and dismissive. It took me nearly two weeks just to get someone on the phone, then another two weeks after my return arrived at their warehouse before I got my store credit. They showed zero compassion when I asked for help and kept making excuses about the delay, even though they could track that my package had been delivered.

I have questions about their products and services, but there's no one there to help. They simply don't respond to inquiries.

Never experienced customer service this bad. Beyond rude, and after over four months I still haven't gotten a single response from anyone on their team. It's absolutely unacceptable. The books themselves are great, but dealing with the people there is terrible. I've completely stopped ordering from them and now buy from other retailers instead. I don't want to pay their outrageous shipping fees or deal with their lack of communication. I've tried everything, too, reaching out via email, social media, and their contact form. Nothing. Total disaster of an operation, and the staff is incredibly unprofessional.

Customer service here is absolutely terrible. I've been trying to get responses about my order for over a month now and nothing. Radio silence is shocking. The actual books themselves are lovely, but the way they handle customers is inexcusable. I'm incredibly frustrated with how I've been treated. This company doesn't seem to value its customers at all.

These books are way overhyped and this publisher is way overhyped too. They market them as fancy coffee table pieces, and sure they look attractive on the surface, but there's really nothing substantial inside. You're paying top dollar for books that don't deliver much beyond appearance from a publisher that doesn't deserve the hype.

I shopped with them back in 2019 and placed orders again last year and recently. I'm really impressed by the improvements they've made to their website and their book selection has gotten better too. My most recent delivery was a bit slower than I would have liked, but the upgrades they've implemented across the board are remarkable. If they keep pushing forward, especially with their shipping and delivery times, I think they'll become even stronger.

Bought a gift book for my wife, then realized I'd already gotten her the same one. Since they don't offer refunds, I returned the sealed book for store credit. After multiple follow-ups and confirmation that they received it, I've heard absolutely nothing back. I've tried calling too but keep hitting voicemail with no callbacks. Their customer service department appears to not exist.

Ordered two books in late November as Christmas gifts. The order took forever to actually go out the door and I had to chase them down to get it shipped. When the books finally arrived on December 15th, one of them showed up in bad condition. I emailed right away to let them know about the damaged copy. They told me I'd need to send the book back first, and then they'd ship out a replacement. I mailed it back on December 17th. Fast forward to January 2nd and still nothing. The last message I got from them was that same day saying a new book would be sent. Spoiler alert, it wasn't. Since then, all I've gotten are automated responses confirming they got my emails. Honestly, it seems like they just don't care much about keeping customers happy or making sure quality products reach people. I really do love what they publish, so this is disappointing.

Maison Assouline is a breathtaking destination for anyone with a creative and artistic spirit. Located on Piccadilly in London, not far from some of the city's most iconic spots, this bookstore and gift shop is a treasure trove. The collection is stunning, with each book beautifully displayed. You'll find yourself wanting everything in there. Their travel photography books like Blue Coast and Capri are absolutely gorgeous, and New York by New York is a must-have. What really sets them apart are their book stands, which are far superior to typical coffee table displays. You can spend hours browsing, immersing yourself in different worlds. Yes, the prices are steep and you're making an investment, but for those with an appreciation for exceptional design and content, it's worth it.