astound.com Reviews

The internet has gone down three times in just the last two weeks. This service is just not dependable.

The speed and connection quality are great but customer service is a nightmare. When you have billing questions and talk to someone they quote you one price, then when they activate your service there's an extra charge on top for processing fees plus whatever late charges have piled up.

These guys lie constantly about outages. Last week my cable box started freezing during shows for like 5 minutes at a time. I rebooted everything myself first, then called. The automated system immediately said there was a known outage in my area and promised a callback the next morning, which they did call. But when I spoke with the rep he claimed he had no record of any outage. I'm fed up with their overpriced service and total lack of competence.

Total garbage. This company is definitely trying to rip off their customers.

I kept getting mailers about promotions every three days for months. When I went to order they said they couldn't find the offer I was holding in my hand. I signed up anyway, but on installation day the technician fiddled around forever with the cables and then decided my home wasn't serviceable since the cable from the pole to my house was broken. When I asked when it could be fixed they just blacklisted my address instead of actually helping. It's ridiculous that they won't splice some cable to connect new customers. Everyone else in my neighborhood has cable and works fine.

They were mailing me promotional flyers every few days for months. When I finally decided to call and sign up, they claimed they had no record of the offer that was literally printed on the flyer in my hands. I went ahead and signed up anyway. Installation day came and the technician spent an hour playing with cables before announcing my place couldn't be serviced because the external cable line coming from the telephone pole was damaged. I asked when they could come fix it, and instead of helping they marked my address as unserviceable and refused to do anything. I live in an area with lots of homes, everyone around me has cable service and gets the same flyers. They won't even run twenty feet of cable to connect me because they're too lazy to do the work.

I've been a customer here for three decades. Recently dropped cable service but kept my internet and phone. Now they're charging me almost fifteen dollars per month just for the phone because I'm not bundled anymore. I spent hours on the phone with support and got nowhere. They wouldn't budge on pricing or offer any alternatives. This is how they treat people who've stuck with them for thirty years.

When I called to cancel my service I was told they would turn it off at the end of my current billing period.

What an absolutely fantastic experience this was! My cable box suddenly stopped working right in the middle of an important game. I set up an appointment the day before and this wonderful technician arrived and got everything fixed for me. What a great guy to work with! He diagnosed the issue pretty quickly, only took around ten minutes, and found that the power connector was faulty. He got it working right away. Such a knowledgeable and courteous person. I'm thrilled I can watch my programs again. Many thanks!

I had an absolutely wonderful experience! My cable box quit working during a big game. I booked a technician the day before and this incredible guy showed up and had everything working again. What a professional! He figured out what was wrong in about 10 minutes - the power cord was damaged and he replaced it immediately. Such a skilled and friendly person. Now I can enjoy my shows again. Really appreciate the help!