Audio Advice Reviews

Three strikes basically did it for me with this place. First order came late. They don't have anyone you can actually talk to about problems, you just leave your number and hope they call back. I happened to have an email for someone I'd worked with before and he helped right away, but that option seems gone now. Second order they sent open box stuff when I paid for new. Same story: no one to call. They gave me a fifty dollar refund, but this shouldn't have happened in the first place. Third order I rushed and bought an expensive cable by mistake, then needed to return it. Again, no one answers the phone. They approved my return through email but charged me a fifteen dollar fee just for the return label. Come on. Next time I'll remember to just go somewhere else and skip all this frustration.

Bought speakers through a financing option and after two weeks it still hadn't shipped. Called the company but all they have is an answering service that just takes messages. An agent finally called and basically blamed me, saying their main site showed sold out even though it didn't say that when I bought it through their shopping platform. He said that wasn't their website so it wasn't his problem. He offered either a refund or more waiting. I said I'd wait if he thought it would come within a week or two and he said it would. Two to three more weeks passed and still no shipment. I checked their actual site and it didn't show sold out. Called again, left a voicemail that got ignored for five days. Called back and demanded it either be expedited or refunded and they finally gave me my money back. They never called to tell me they were doing the refund or anything. I'm already paying interest on this purchase now.

Bought a stylus that ended up breaking and I couldn't get anyone to respond to my calls or emails. Stay away from this place. They just ignore you and won't help. I'm going to leave this same review everywhere I can so others know what to expect.

Got a CD player from one manufacturer and speakers from Audio Advice, plus an amp from another brand. Once everything was set up, one speaker wasn't working right. Reached out to customer service and talked with Jeff first, who was incredibly patient and knowledgeable. He walked me through some troubleshooting and thought the amp might be the culprit. The amp manufacturer wouldn't do an exchange, so I had to send it back and buy a new one. Same problem showed up again. Called Audio Advice back and this time spoke with Mike. He was just as great as Jeff, really willing to help however he could. Mike suggested one more thing to try: swapping out the RCA cable, and that actually fixed everything. Both of these guys were fantastic to work with, even followed up with me afterward. You could tell they genuinely cared about getting me sorted. Audio Advice really impressed me with how they handled this whole thing and how much they stand behind what they do.

I went to check out some speakers on a Monday but the door was locked and no one answered even though I could see staff inside. Turns out they're closed that day. Fast forward to Saturday and I tried again. No other customers, three employees working. One of them, probably a manager, asked if I needed help. I said it was a perfect day for good audio and asked about the speakers. He just paused and looked at me weird, like he was judging whether I was worth his time or something. When I asked about the specific model, he said they don't carry them anymore after the initial release period. It didn't feel like he was interested in actually helping me find something. For a store selling high-end audio, the personal touch isn't really there.

This company is honestly terrible. Customer service is basically nonexistent. I ordered a pricey receiver, it shows as ordered and charged, but they use some weird tracking system that doesn't actually give you real information until it arrives. The order seems to have vanished. Here's what really gets me: you can't actually talk to a real person. Calling their customer service line just gets you an answering service that knows nothing about your specific order but promises someone will call back. I've tried this three times and never gotten a callback. Then I find out the receiver I paid for wasn't even in stock to begin with. Are you serious? Finally, someone did reach out and apologized sincerely, which was nice, but that one good thing doesn't fix all the other problems I had.

These people are terrible. I ordered something they claimed was in stock. Days went by without a receipt or tracking info. Took three days of trying to reach them before someone finally admitted they never actually had it in the first place. This whole experience was pointless. There are way better retailers out there and I should've just gone with one of them from the start.

I randomly ordered an open box needle for my turntable because Audio Advice had it and the price was unbeatable online. Never bought from them before so I was really nervous about it, especially since the item wasn't cheap. The needle showed up fast but when I opened it, there was no needle on the cartridge. I panicked thinking I'd lose my money. Started a return through their website with photos and also called their number to leave a message. I was genuinely stressed about this purchase. The next day someone from Audio Advice called back and this person was incredibly helpful and understanding. He looked at what I'd sent and decided to send me a replacement at no extra charge. A few days later the replacement came in perfect and works great. He totally saved my experience and I'm definitely ordering from them again. Really impressed with how they handled this.

There's a guy named Marty who works at Audio Advice and he's genuinely excellent to deal with. He always gets back to you quickly and knows his products inside and out. I'd recommend them because they actually have better customer service and expertise than most other audio shops I've talked to. They really know what they're doing. Thanks to Marty for the help picking out some quality speakers for my setup.

I've made three separate purchases from Audio Advice and every single time has been fantastic. First I got a turntable as an open box deal and hit a snag with it. Their tech advisor named Marty really came through for me. We tried everything we could think of and then he just said they'd swap it out for a brand new one. It showed up quickly and they even sent a return label. Then I picked up a couple of amplifiers and ran into some technical questions. Marty jumped right in again and got me squared away. These folks make it easy to do business with them and they really know their stuff.