Audio Advice Reviews

Really let down by their online customer service after I bought a receiver from them. Called with a question and left my number, but apparently everything goes through an answering service. After waiting over a couple hours, I called the manufacturer instead. Their techs, Jamie and John, were awesome and spent real time walking me through everything. Eventually someone from here did call back, but after that rough experience I mentioned how frustrated I was. They told me to use a different number next time. The next day I had another question about some equipment. I tried calling both locations and that other number they gave me, all three went through an answering service, left messages all three times, and never heard back from anyone at this store. Again I had to call the manufacturer and again they saved the day. Do yourself a favor and go with their competitors instead.

The Audio Advice from the nineties seems gone. New management wants to be an online retailer too, but they're not good at it compared to the major players. They're not treating customers fairly by charging your card immediately when they have no idea when something ships. Real electronics retailers don't do that. With the current supply issues, they keep saying items will be available next month, then just update their website when that month ends without actually having stock. Compare that to better companies who tell you straight up if they don't know when something's coming. It also seems like management doesn't think the online side matters as much as the physical store. I mentioned a product that's only sold online and got told they don't sell that with a look that said they thought I was wasting their time.

Had a pretty bad experience here. Started talking with a sales rep about putting together a full system for my place but they never followed up. Went back and spoke to a manager who apologized and connected me with someone else. This person said I'd have an estimate by Tuesday. Friday rolled around with nothing, so I ended up going with another company instead. And this wasn't a small purchase either. Guess they only care about their biggest deals.

I ordered what was supposed to be a higher-end turntable model but got a cheaper version shipped instead. Did a chat support session where they promised to send the correct one overnight and said a manager would call about making up for the hassle. Instead, I got a regular associate on the phone who said they wouldn't send the right turntable until I shipped the wrong one back, and they wouldn't offer any discount or promo. The only thing they threw my way was expedited shipping, which honestly isn't much when the regular option is already pretty fast. I pushed back and the associate said he'd talk to someone higher up about a possible discount. His explanation was that the vendor won't allow price reductions and they'd lose the account if they did. I get that policy exists, but a gift card would've at least felt like they valued keeping my business. Several days went by with no follow-up call or update.

I'm shocked this place doesn't have more positive reviews. It's a physical store that's really stepped up their online shopping game. Working with them is a pleasure and they've got tons of helpful product videos to check out. Customer support is solid whether you call or use their chat. I'd pick them over similar retailers any day for audio gear. Five stars for sure.