AurumBrothers sells handcrafted gemstone bracelets, necklaces, and related jewelry pieces. This page aggregates customer reviews and ratings to help shoppers understand the quality, customer service, and value you can expect from the retailer.
AurumBrothers Reviews
2.8
14 reviews
What Shoppers Say About AurumBrothers
Created with AI, based on recent reviews
AurumBrothers has a polarized customer base: shoppers who are satisfied consistently praise the quality of handcrafted gemstone bracelets and necklaces, noting excellent clarity in stones, substantial feel, and impressive repair and customer service. These customers report fast turnarounds on repairs and note the pieces are unique with attention to detail. However, a significant portion of reviewers report serious concerns, including unexpected import charges for UK customers (described as unclear at checkout), quality mismatches between product photos and received items, and complaints about flimsy construction and elastic materials that don't match premium pricing expectations.
The divide between five-star and one-star reviews suggests AurumBrothers may excel at repair services and attract customers seeking higher-end gemstone pieces, but struggles with product quality consistency, transparent international shipping costs, and meeting customer expectations around construction durability at the price point. Shoppers considering a purchase should be aware of potential hidden import fees if ordering internationally and may want to research product materials carefully before buying.
Customer Reviews (14)
Sorted by: Most recentRobert L.Sep 16, 2025
Really excellent quality. Big thanks to Eleanor for the fantastic service throughout the whole process, from checkout to when it arrived. Everything went smoothly and the bracelet itself is fantastic. Will definitely be ordering again.
Vincent P.Jun 23, 2025
What arrived was a real letdown. It doesn't actually look like the picture they showed online. I wouldn't order from them again. Way too expensive for what you're actually getting.
Michael R.Mar 19, 2025
Their selection is incredible and the quality of the work is outstanding. The customer service here is really top notch. Huge shout out to Eleanor and the whole staff for being willing to work with me on some custom requests. I've got over 10 different Aurum Brothers bracelets now and I'm already planning my next purchase.
Patricia J.Sep 26, 2024
I went back and forth with this company SIXTEEN times over an incorrectly made bracelet before I finally had to dispute it with my credit card company just to get my money back. Their satisfaction guarantee? Totally bogus. Don't trust it. They wouldn't do a simple exchange on a bracelet they sized way too tight for my wrist. I measured carefully using their own online tool and followed their instructions exactly, including the part about not adding extra length. What I expected was a professionally crafted piece that actually fit comfortably with a little give, not something so tight it left impressions from each bead on my skin. Any decent bracelet should move slightly on your wrist so it's comfortable and allows for natural changes in wrist size from temperature and swelling. They refused to admit they messed up and said the only way they'd fix their error was if I paid to have it resized myself. And honestly, beyond the fit issue, the bracelet itself felt low quality and fake, like cheap material throughout.
AurumBrothers Review FAQ
What's the overall rating for AurumBrothers?
AurumBrothers is rated 2.8 out of 5 based on 14 customer reviews on RetailCoupons.com. The rating distribution is highly polarized, with roughly half of reviews giving one star and 43 percent giving five stars.
What do satisfied customers like about AurumBrothers?
Positive reviewers consistently praise the quality and craftsmanship of gemstone bracelets and necklaces, noting excellent stone clarity, substantial feel, and unique designs. Customers also highlight responsive and professional customer service, including fast repair turnarounds and willingness to address sizing and quality issues.
What complaints do unhappy customers mention?
Common complaints include unexpected import duties and shipping charges for international orders (particularly concerning for UK customers), with fees described as unclear at checkout. Some reviewers report products that feel cheap or flimsy despite premium pricing, and note discrepancies between online product photos and what arrives. Elastic materials are mentioned as a specific quality concern.
Is AurumBrothers recommended by shoppers?
Customer recommendations are mixed and depend heavily on what you're purchasing. Shoppers buying handcrafted pieces for the first time generally report satisfaction with quality and design. However, international customers and those concerned about durability at higher price points should carefully review product descriptions and inquire about shipping costs before purchase.
How can I write a review for AurumBrothers?
RetailCoupons.com welcomes customer reviews of your AurumBrothers experience. You can share details about product quality, customer service interactions, shipping and delivery, pricing, and overall satisfaction to help other shoppers make informed decisions.