Azunafresh.com sells home fragrance products designed to eliminate odors naturally. This page offers independent shopper reviews and ratings to help you understand what customers experience with the store and its products before making a purchase decision.
azunafresh.com Reviews
1.7
18 reviews
What Shoppers Say About azunafresh.com
Created with AI, based on recent reviews
Azunafresh.com is rated 1.7 out of 5 by 18 shoppers, with the vast majority expressing serious dissatisfaction. The most common complaints center on weak or nonexistent fragrance performance (reviewers report products with barely detectable scent despite high prices), unpleasant or overpowering smells (particularly tea tree oil), and poor customer service when addressing issues. Several reviewers also raise health and safety concerns about tea tree oil's potential toxicity to pets. One positive review praises the product for naturally eliminating pet odors without harsh chemicals, suggesting the concept appeals to some shoppers seeking chemical-free alternatives.
Quality control and consistency appear to be significant problems, with one shopper reporting that a reorder of the same product had drastically weaker fragrance than the original purchase. When customers have attempted returns or complained about defective products, the company's responses (offering discounts for future purchases or requesting customers pay return shipping on opened bottles) have frustrated shoppers rather than resolved their concerns. The overwhelmingly negative feedback indicates widespread customer dissatisfaction with both product performance and the company's handling of complaints.
Customer Reviews (18)
Sorted by: Most recentJennifer K.May 8, 2025
Got 2 car fresheners and cracked open one to try in my vehicle. The scent is so weak I can hardly detect it. Paid close to $30 for both, but when I reached out about the disappointing performance, they only offered about $15 back. That means I spent roughly $7.50 per unit, and I didn't even unwrap the second one. When I asked about returning it, their response felt insufficient. Companies like this really need to step up their game.
Olivia T.May 5, 2025
The scent is unpleasant. Their marketing claims a 30-day 'unsatisfied with product' return window, but there's a huge catch: it only applies if you never use it and never open it. How am I supposed to know whether I like it without actually using it? Additionally, you have to foot the bill for return shipping. This return policy is completely deceptive.
Donna F.Apr 12, 2025
Watch out for this company. I ended my subscription after two months, but they kept charging my account and shipping more products anyway. I've emailed them repeatedly and even returned shipments, but I haven't gotten a refund or even basic acknowledgment from anyone there. It's shocking how bad their customer service is.
Kevin M.Mar 26, 2025
The air freshener itself smells nice and works as intended at first. The problem is we've had 2 spray bottles, and both start off normal but quickly lose their pressure. After a few uses, instead of spraying properly, the product just dribbles out as a thin stream.
Marcus T.Jul 13, 2024
I really wanted to give this company a great review since their customer service team was helpful and friendly. Unfortunately, the actual products don't deliver. They fail to eliminate odors or provide any pleasant scent to mask household smells. You'd be better off spending your money on something else to handle odor problems at home.
Tammy J.May 16, 2024
I don't believe this product actually works. My dog odor problem is still just as bad as it was before. I've had it going for two weeks and there's been zero improvement.
Helen R.Apr 11, 2024
The scent feels a bit unusual. The tea tree oil spray works reasonably well on countertops, but the air freshener option left me unimpressed. Their subscription really bothered me because they make you complete two orders before you're allowed to cancel. Trying to figure out how to cancel was frustratingly difficult, and the whole thing felt dishonest.
Susan B.Apr 11, 2024
The scent comes across as kind of odd. The tea tree oil version works okay as a spray for countertops, but the air freshener option didn't impress me much. Also, I'm not a fan of their subscription model which locks you into two cycles before you can cancel. Getting out of the subscription felt deliberately difficult, which came off as sketchy.
azunafresh.com Review FAQ
What is Azunafresh.com's rating based on?
The rating of 1.7 out of 5 is calculated from 18 verified customer reviews. The majority of reviews (61 percent) are one-star ratings, with smaller portions of two-star and three-star reviews, indicating predominantly negative customer experiences.
What do shoppers praise about Azunafresh.com?
Very few reviews are positive. The one five-star review highlights that the product effectively eliminates pet odors naturally without harsh chemicals, which appeals to shoppers seeking chemical-free home fragrance solutions.
What are the most common complaints?
Shoppers repeatedly report that products have extremely weak or undetectable fragrance despite premium pricing. Other frequent complaints include unpleasant or overpowering tea tree oil scents, quality inconsistency between orders of the same product, and poor customer service responses to complaints (such as requiring customers to pay return shipping on opened bottles or offering discounts instead of refunds).
Are there safety concerns mentioned in reviews?
Yes. At least one reviewer notes that tea tree oil, a main ingredient in these products, can be toxic and dangerous to dogs, even through inhalation. This is a significant concern for pet owners considering these products.
Do shoppers recommend Azunafresh.com?
Based on the review data, the vast majority of shoppers do not recommend this store. With 61 percent one-star ratings and widespread complaints about product performance, pricing, and customer service, most reviewers explicitly advise against purchasing from Azunafresh.com.