Baby Jogger manufactures and sells jogging strollers, double strollers, and other wheeled baby carriers, with models including the City GT2 and City Select Lux. This RetailCoupons.com review page aggregates shopper ratings and feedback to help parents evaluate the brand's products, customer service, and overall value before making a purchase decision.
Baby Jogger Reviews
1.3
4 reviews
What Shoppers Say About Baby Jogger
Created with AI, based on recent reviews
Baby Jogger receives overwhelmingly negative feedback, with shoppers reporting serious issues across product quality and customer service. Common complaints include order cancellations without clear communication, parts that break or fail unexpectedly (such as harness components and brakes), and difficulty obtaining replacement parts or support. Customers also express frustration over product changes, such as the removal of features like snack trays, that they felt justified the premium price point. One reviewer noted owning a City GT2 that was acceptable overall, suggesting some products may perform adequately in the short term, but the broader pattern reflects significant reliability and durability concerns.
Customer service experiences are particularly troubling according to these reviews. Shoppers report confusing and contradictory order status communications, unresponsive support channels, and restrictive policies requiring documentation like serial numbers and receipts before addressing warranty claims. The lack of availability for replacement parts, combined with discontinued product models and inaccessible support lines, leaves customers without functional products after substantial investments. These issues suggest systemic problems with order fulfillment, product longevity, and post-purchase support that go well beyond isolated incidents.
Customer Reviews (4)
Sorted by: Most recentMarcus T.Dec 14, 2025
Absolutely terrible shopping experience. Ordered my stroller and within two days got an email saying it was canceled. Then the very next day another email arrived saying the order was still going through and would ship soon. It's now been almost two weeks with no stroller and zero communication about what's happening. Do not order from their website. The customer service is robotic and frustrating to reach since you have to fill out a lengthy form every single time you need help. Hands down the worst purchase experience I've ever had.
David K.Nov 26, 2024
Own a City GT2 that's been acceptable overall, but the bottom piece of the five point harness snapped off and I lost it. When I reached out to Baby Jogger about getting a replacement part, they made me jump through hoops asking for things like serial numbers and receipts before finally saying they don't sell that part separately. Their only option was buying an entire new seat assembly for basically the cost of a whole new stroller. Terrible support and the prams are pointless if something breaks since you can't fix them affordably. Not worth recommending.
Sophie R.May 6, 2024
Really let down by this purchase. I dropped over 400 pounds on what I thought was a quality stroller, only to discover they've axed the snack tray feature that made it worth the money. Wish I'd gone with a different brand that actually keeps their useful features.
Jessica M.Apr 9, 2022
Got a City Select Lux double stroller about a year back and the brake just failed on me today, which makes it impossible and unsafe to use. Tried calling the number I found but it's a US-based line, and when I looked it up the model shows as discontinued. After spending nearly 800 pounds, I'm stuck without a working stroller and two kids who need one. This company is a total mess.
Baby Jogger Review FAQ
What is Baby Jogger's average rating on RetailCoupons.com?
Baby Jogger is rated 1.3 out of 5 based on 4 customer reviews. The overwhelming majority of ratings are one star, reflecting significant dissatisfaction among recent shoppers.
What are the main complaints shoppers mention about Baby Jogger?
Reviewers report multiple critical issues: order cancellations with confusing or contradictory status updates, parts that fail or break (such as harness components and brakes), unavailable replacement parts, removal of previously offered features without notice, and difficulty reaching customer support. Several customers note these problems occur with premium-priced products, making the issues more frustrating.
Do shoppers have positive things to say about Baby Jogger products?
Very few positive comments appear in recent reviews. One shopper mentions their City GT2 stroller was acceptable overall in the short term, but even this qualified endorsement is overshadowed by their experience with broken parts and unresponsive customer service regarding replacements.
What customer service issues have shoppers encountered?
Customers report contradictory order communications, lengthy delays without status updates, restrictive replacement part policies that require extensive documentation, and difficulty contacting support. Several note they could not reach customer service lines or found that support was unavailable for discontinued models.
Would shoppers recommend Baby Jogger based on these reviews?
No. Reviewers explicitly advise against purchasing from Baby Jogger, with one stating Do not order from their website and another expressing regret about their purchase and suggesting they should have chosen a different brand. The consistent pattern of product failures, poor communication, and unhelpful support makes this brand difficult to recommend based on current shopper experiences.
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