Balfour Reviews

I'd give them zero stars if I could. Their warranty is basically a joke and feels like a complete scam. I needed a replacement ring and ended up paying almost twice what I originally spent, but their warranty clearly states you should only pay for any extra stones or add-ons, not the ring itself. When I called asking why I was charged so much, all they could tell me was some vague deductible excuse. I emailed and they said there's no tracking information for my replacement, no invoice I can see, no order confirmation, nothing except the charge showing up in my account. This is a straight up scam and it makes me furious.

These guys seem like they're running the whole operation out of a tiny office somewhere. Nothing about how they handle their business is professional. The whole setup felt shady and nothing showed up the way they said it would. My graduation has been completely ruined because of them. I'm honestly too embarrassed to keep dealing with this company.

I ordered my daughter's class ring two months ahead of her graduation ceremony, which is this coming Friday. The ring won't be anywhere near ready in time. She's supposed to be wearing it during the official ring ceremony and now she won't have it. Really disappointed with how this turned out.

Sent my vintage college ring from the late sixties to have it resized and they completely ruined it. They promised to send me a replacement but never delivered on that. Instead they stuck the broken pieces back together and tried to sell me that as a fix. I'll be talking to a real jeweler about my options. Honestly considering filing a police report over this.

Absolutely terrible support. When I call them, they can't tell me anything about where my order is or what I still owe. How is that even possible. This has been the most frustrating experience.

This company is completely unreliable. They kept telling me my payment never came through, then claimed they lost it. As for delivery, they gave me different dates multiple times and none of them were accurate. I'm a military academy graduate and frankly, the way they've treated me makes me feel like they don't respect our institution. Every single time I call asking about my ring, I get the same response: "It's next in line, you'll have it within a month." That's been their answer three times now. Still no ring. The staff either doesn't speak English well or doesn't understand what customers are asking. I've been dealing with this nightmare for nine months and still nothing. They clearly don't care because once they have your money, they've got you locked in.

Would give a negative rating if I could. I've had to replace this ring twice in nine years. The quality is absolutely awful and the customer service is even worse.

Terrible experience from start to finish. Balfour decided to change what their warranty actually covers without any written documentation, then claimed all my previous repairs were just favors, which isn't true based on what I have documented. They also told me my ring couldn't be fixed and needed to be melted down. I got a second opinion from multiple jewelers who all said the ring was absolutely repairable at a much lower cost. When I asked them to check with their legal team and head craftsman about these claims, they refused and kept making things up. It seems like pure greed and incompetence on their part. Stay far away from this company.

Big regret ordering from here. I saved up for years to get this school ring and when it finally arrived, I was shocked at how poorly made it looks. The school mascot is just a muddy lump of metal you can barely make out. They also misspelled my degree on the ring. The metal setting on top doesn't match the gold of the band and looks cheap, plus it doesn't even line up properly. I contacted their support team and got basically a shrug and a "that's too bad." This cost me fourteen hundred dollars and I'm furious. I've filed a complaint with the Better Business Bureau and I'm looking into what else I can do.

Save your money and shop elsewhere. They charge extra for retouching services but then don't actually do the work. When you call to address the problem, they insist they completed it even though it's obvious they didn't. Do yourself a favor and look for another company.