Balfour specializes in class rings, graduation jewelry, and commemorative items for schools and institutions. This page features authentic shopper ratings and reviews to help you understand customer experiences with the company's products and service.
Balfour Reviews
1.0
12 reviews
What Shoppers Say About Balfour
Created with AI, based on recent reviews
Balfour is rated 1.0 out of 5 by 12 shoppers, with every review awarding a single star. Shoppers report severe operational failures including missed delivery deadlines (particularly damaging when rings are needed for graduation ceremonies), inability to track orders or account status, and damaged merchandise that was not properly repaired or replaced. Multiple reviewers describe the company's warranty as misleading and their customer service as unresponsive.
Additional complaints center on unprofessional business practices, payment processing issues, and a perception that the company operates without adequate infrastructure to handle customer inquiries or fulfill orders reliably. Shoppers express particular frustration when time-sensitive occasions like graduations and ring ceremonies are disrupted. Several reviewers indicate they are exploring legal options or switching to alternative jewelers.
Customer Reviews (12)
Sorted by: Most recentMarcus L.Mar 9, 2025
I bought a university class ring for over twenty-two hundred dollars, which was already way too much for what they were offering. Then they emailed saying they couldn't engrave the degree and graduation year on it like I requested. I cancelled right away and asked for my money back. That was two weeks ago and I still haven't seen a refund. I'm out over two thousand dollars with nothing to show for it. The company won't return my money even though I cancelled within days. Every time I call customer service, I get different answers and get passed around. This is theft plain and simple. Don't trust this company and I would warn everyone to stay away.
Susan B.May 24, 2024
The service at this company is terrible right now. My nephew ordered his ring four months ago and still hasn't received it. They've given us four different dates when it would arrive and four different reasons for why it's delayed. They keep blaming their production facility and customs issues but aren't actually talking to my sister about what's happening. It used to be a solid company but management has really let things fall apart.
Balfour Review FAQ
What is Balfour's current rating on RetailCoupons.com?
Balfour is rated 1.0 out of 5 based on 12 customer reviews. All reviews submitted to date have awarded one star.
What do shoppers say are the main problems with Balfour?
The most common complaints involve delayed or missed delivery deadlines (especially problematic for time-sensitive graduation events), poor order tracking and customer service, unclear warranty terms that shoppers feel misrepresent coverage, and damaged merchandise that was not properly replaced or repaired.
Are there any positive aspects mentioned in reviews?
The current review sample does not contain positive feedback. All available reviews focus on service failures and operational issues.
How are Balfour's ratings calculated?
RetailCoupons.com displays the average rating from all verified customer reviews. The rating distribution shows what percentage of shoppers gave each star level (1 through 5 stars). This provides a complete picture of customer satisfaction.
Should I order from Balfour based on these reviews?
Based on the review data available on RetailCoupons.com, shoppers have not recommended this company. If you choose to order, allow significantly more time than stated delivery windows and verify all warranty terms in writing before purchasing.