BatteryJunction.com sells batteries, flashlights, and related power equipment. This page aggregates customer ratings and reviews to help you understand what shoppers experience when ordering from the store, including feedback on shipping reliability, product quality, and customer service responsiveness.
BatteryJunction.com Reviews
1.4
11 reviews
What Shoppers Say About BatteryJunction.com
Created with AI, based on recent reviews
BatteryJunction.com has experienced a dramatic decline in customer satisfaction, with shoppers reporting severe problems across shipping, returns, and customer service. The most common complaints center on packages taking circuitous routes and arriving weeks late, unclear return policies that shift after initial promises (with unexpected restocking fees and two-way shipping charges appearing after authorization), unresponsive support when products fail, and warranty terms that shoppers view as misleading or inadequately honored. Several reviewers mention the company "used to be solid," suggesting a recent deterioration in operations.
A small minority of shoppers report positive experiences, citing staff members like Kim who go above and beyond to resolve damage claims by coordinating with manufacturers and sending replacements with transferred working parts. However, these isolated positive interactions are vastly outnumbered by accounts of failed shipments, broken products, unmet refund promises, and unresponsive customer service. Shoppers consistently advise against using the retailer and recommend seeking alternative suppliers for batteries and related equipment.
Customer Reviews (11)
Sorted by: Most recentJames T.Jun 8, 2020
Getting into 18650 battery pack building and was looking for a trustworthy source. Found this site but checked out what people said about it first. Saw a post from someone who really knows batteries and builds packs professionally, even has videos out there. He ordered Samsung batteries and got fakes. That's a major red flag. Not interested in working with them.
BatteryJunction.com Review FAQ
What is BatteryJunction.com's overall rating?
BatteryJunction.com is rated 1.4 out of 5 based on 11 customer reviews on RetailCoupons.com. The vast majority of ratings are one star, with only a small percentage of five-star reviews.
What do customers praise about BatteryJunction.com?
A few shoppers report positive experiences with individual customer service representatives who work to resolve damaged items by coordinating with manufacturers and arranging replacements with functioning parts. These customers describe the resolution process as smooth and easy.
What are the main complaints about BatteryJunction.com?
Customers consistently report problematic shipping (packages traveling erratic routes and arriving weeks late with tracking that stops updating), confusing or shifting return policies (free returns promised verbally but later requiring two-way shipping fees and restocking charges), unresponsive support when contacting the company about issues, and warranty terms that appear inconsistent with product claims (such as 10-year shelf life with only one-year warranties).
Do shoppers recommend ordering from BatteryJunction.com?
Based on the reviews, the vast majority of shoppers explicitly advise against using BatteryJunction.com and recommend finding alternative suppliers. Only customers who received exceptional individual customer service assistance report willingness to return.
How can I write a review of BatteryJunction.com on RetailCoupons.com?
You can share your own experience with BatteryJunction.com by submitting a review on the store page at RetailCoupons.com. Your feedback helps other shoppers make informed purchasing decisions and provides the retailer with direct customer feedback about their service and products.