Beauty Brands operates both online retail and in-salon services. This page aggregates shopper ratings and reviews for the store to help you understand what customers experience when purchasing and returning products, as well as their interactions with customer service.
Beauty Brands Reviews
1.9
11 reviews
What Shoppers Say About Beauty Brands
Created with AI, based on recent reviews
Beauty Brands is rated 1.9 out of 5 by 11 shoppers, with the majority of reviews expressing serious concerns about product authenticity, shipping damage, and customer service failures. Multiple shoppers reported receiving what they believe to be counterfeit merchandise with packaging differences from authentic products, while others experienced damaged shipments with no recourse. A consistent complaint across reviews is the complete unavailability of customer support: shoppers describe unanswered phone calls, unreturned voicemails, and emails with no response. Additionally, several customers reported unresolved refund issues after returns and unexplained order cancellations during sales.
The few positive experiences mentioned center on in-store salon services, with one shopper praising a specific technician's pedicure work at a physical location. However, online ordering appears to be where the bulk of problems occur. Shoppers who encountered issues report feeling ignored by the company and express frustration that basic customer service inquiries go unanswered for extended periods.
Customer Reviews (11)
Sorted by: Most recentJennifer K.Aug 11, 2022
Got a counterfeit item. Ordered Biolage shampoo and conditioner but received products in nearly identical bottles with completely different labels than what's currently on the official Biolage website. Beauty Brands insisted the packaging had changed, but that's not accurate. Plus it took three whole weeks just to receive the order.
Beauty Brands Review FAQ
How is Beauty Brands' rating calculated?
The 1.9 rating is computed from all verified shopper reviews on RetailCoupons.com. The current rating reflects 11 customer reviews, with the majority being one-star reviews (73 percent) and a smaller portion of five-star reviews (18 percent).
What do shoppers praise about Beauty Brands?
The positive reviews primarily highlight the quality of in-salon services, particularly noting skilled technicians and professional work. One customer specifically praised a pedicure specialist at the Wentzville, Missouri location.
What are the main complaints about Beauty Brands?
Shoppers consistently report three major issues: suspected counterfeit or misrepresented merchandise with packaging differences from authentic products; damaged shipments with inadequate packaging and protection; and severely unresponsive customer service including unanswered phone calls, unreturned voicemail callbacks, and emails that receive no reply. Several customers also report refunds that never arrived after returning items and unexplained order cancellations.
Do shoppers recommend Beauty Brands?
Based on the review data, most shoppers do not recommend purchasing online from Beauty Brands due to concerns about product authenticity, shipping quality, and customer service responsiveness. However, customers who have used the physical salon locations report positive experiences.
How can I write a review of Beauty Brands?
To share your experience at Beauty Brands on RetailCoupons.com, visit the store page and look for the review submission option. Your honest feedback helps other shoppers make informed decisions and provides valuable insight into both the strengths and weaknesses of the business.
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