Blink Fitness Reviews

I need to say how unhappy I am with what Blink Fitness has done to their premium tier since PureGym took over. I've been one of their members since the very beginning when Blink was first competing with Planet Fitness in New York. I've always paid for the top membership tier, which costs over forty a month, specifically for two features: being able to use any Blink location and bringing a guest with me whenever I wanted. Those are the exact reasons I chose this membership and kept it for so long. Then PureGym acquired the company and suddenly changed the guest policy without keeping it the same - now guests can only come four times a month instead of unlimited. But my monthly price stayed exactly the same. That's not right. This is basically breaking the agreement I made when I signed up, and it's not fair to me and all the long-time members who've been paying for something we're no longer getting.

Just started my membership through a senior health program at the Evanston location and I'm really impressed so far. The gym is well maintained, all the machines are in great shape, and the staff has been super friendly. Haven't done any personal training yet but I'm considering it. So far my experience has been really positive.

I ended my membership back in May and sent them documentation showing I'd moved out of the country. That should have been it, but they kept charging me month after month. I followed up multiple times with emails and proof, and nothing changed. It shouldn't take endless back and forth to actually cancel a membership. Unfortunately this isn't my first problem with their customer service - they seem way more interested in keeping the money flowing than helping their members.

This gym is a nightmare. It's packed no matter what time you show up, equipment breaks constantly and takes forever to get fixed, and they hit you with fees left and right - sign up, maintenance, cancellation, you name it. I even bought a lock from their vending machine once and got charged but never received the lock. When I asked about a refund, they basically told me I was out of luck.

Their customer service is really disappointing. I signed up for a month membership, paid the cancellation fee right away, and explained I was only in New York temporarily. They said no problem. Come to find out they're still charging me month after month and won't refund the money even though they confirmed they processed my cancellation. Just stay away.

The location at 16th and East 14th is clean, affordable, and has nice people working there. I've been going for two years so I normally wouldn't complain, but they recently got rid of their towel service without telling anyone first. When I asked the staff why, they just said it came from upper management. That's frustrating because the towel service was actually one of the reasons I signed up in the first place, even though it cost extra. It's pretty important when you're working out and need to shower afterward. I'm honestly confused why any modern gym would do away with that. If they don't bring it back, I'm probably going to find somewhere that actually cares what members need.

The management at the Boerum Hill location was impossible to work with - they wouldn't respond to anything. A basic issue that should have been an easy fix turned into a headache. With decent customer service I probably would have stuck around, but the whole experience was so frustrating that I canceled and joined the gym next door instead. Save yourself the trouble and look elsewhere.

I've been going back and forth with this gym for almost a year over a personal training charge on my account. Back in October I went in and spoke with someone about canceling my training sessions since they were billing me automatically. The staff member said they'd take care of it. They didn't. I got charged again the next month. I called and visited the gym and they told me to email their member services team. So I did. Now they're asking me for a signed cancellation form, a receipt from my last payment, or a certified letter - basically stuff I don't have because the employee never gave me anything or asked me to sign anything in the first place. They don't seem to understand that I've been dealing with this since October and if I had those documents I would have submitted them already. I was trying to be good faith about it and trusted that they actually canceled it when they said they would.

These personal trainers have absolutely zero proper certifications. The trainer assigned to me was sweet, but they kept pushing me to do lunges even when I kept saying my knees hurt. Now I'm looking at needing surgery on both knees and back problems because I couldn't walk properly. At my age and with my weight, a qualified trainer should have known better. To make matters worse, I was on autopay and couldn't cancel it unless I went in person - which I couldn't do since I could barely walk. They would call me constantly to try another trainer, and only backed off when I asked about their qualifications. Honestly they only stopped when I sent them a newspaper article about actual accredited trainer programs.

The Parkchester location in the Bronx has a real problem with opening late. They don't actually open at the times they're supposed to.