Blink Fitness operates a chain of budget-friendly fitness centers offering gym memberships at various tiers. This page aggregates member reviews and ratings for Blink Fitness locations to help prospective members understand the typical member experience, from facility quality and equipment maintenance to customer service and billing practices.
Blink Fitness Reviews
1.7
16 reviews
What Shoppers Say About Blink Fitness
Created with AI, based on recent reviews
Blink Fitness receives overwhelmingly negative feedback, with shoppers frequently citing billing problems as a major source of frustration. Members report difficulty canceling memberships, unexpected charges continuing after cancellation despite providing documentation, and unexpected fees for various services. Several reviewers mention that customer service has been unresponsive to their concerns about erroneous charges and refund requests.
Positive reviews highlight well-maintained facilities, friendly staff, and good value at certain locations. However, these positive experiences are significantly outweighed by complaints about overcrowded gyms, frequent equipment breakdowns with slow repair times, and frustration over recent service reductions such as the removal of complimentary towel service. The sharp divide between ratings suggests that experiences vary considerably by location, but billing and customer service issues appear to be systemic concerns.
Customer Reviews (16)
Sorted by: Most recentChristopher N.Jul 9, 2024
No frills but really good for the price. Tons of Hammer strength machines and free weights available. If you like working out on your own without classes, can take care to wipe down the equipment they provide, and want to pay less than most places, the Manhattan location is perfect. They've got trainers available for those who want them too.
Robert K.May 2, 2022
Watch out for hidden charges! I thought I was paying fifteen dollars monthly but ended up getting billed sixty-seven dollars instead. The sneaky fees really add up.
Cameron B.Aug 30, 2021
This is basically theft disguised as a gym membership. I can't believe I was actually looking forward to joining at one point. Now that I've left, they're saying I owe them money. The worst part is I canceled in person at the gym and paid what they said I owed at that time. But they never sent that cancellation to their main office to actually close my account. The whole thing is a mess and everyone involved keeps acting like they're the victim.
Helen C.Jan 18, 2021
I was a member before everything shut down and really enjoyed the gym. But when the pandemic hit, they made it nearly impossible to freeze my membership instead of canceling. I'm seventy five and had to stay home until I got vaccinated, so I needed that option. I kept trying to maintain a freeze but their website kept changing how you access it. I didn't want to cancel but I had to just to stop getting billed. I'm still dealing with sorting out my account.
Thomas W.Dec 8, 2020
I'm upgrading from my original one star to a two because I have to give credit where it's due - the facility itself was incredibly clean throughout the whole pandemic situation. The manager seemed nice enough and treated me with respect. But here's the thing: when I brought up that I was being charged differently than what they quoted me, they completely brushed me off. Their attitude was basically "tough luck, you signed the contract, you should have paid better attention." That kind of response is honestly disgusting.
Edward L.Oct 24, 2020
Their customer service doesn't really exist. I emailed when they reopened and got an auto response saying someone would get back to me. Spoiler alert: nobody did. Then they sent a survey about my experience with their service. I gave them a one star rating and they asked if I wanted someone to reach out. Still waiting. After that they switched to requiring reservations through an app. I tried downloading it but felt sketchy about their privacy policy, plus the app didn't work on my Android phone anyway. I asked for technical help and got another automated message. Frustrated, I just tried calling to work out. Turns out nobody answers their phone - they've got a recording saying they're too busy making members happy. Guess I wasn't one of them. Next morning I showed up at six thirty hoping the place would be empty and tried explaining my situation. Turns out they wouldn't let me in without a reservation.
Blink Fitness Review FAQ
What is Blink Fitness rated on RetailCoupons.com?
Blink Fitness is rated 1.7 out of 5 based on 16 member reviews on RetailCoupons.com. The majority of ratings are one star, though a smaller percentage of members report positive experiences.
What do members praise about Blink Fitness?
Members who rate Blink Fitness positively often mention affordable pricing, clean and well-maintained facilities, and friendly staff members. Several reviewers note that their local Blink locations have quality equipment and provide a good value for budget-conscious gym members.
What are the most common complaints about Blink Fitness?
The most frequently cited complaints involve billing issues, including charges continuing after cancellation, difficulty processing cancellation requests despite providing documentation, and unexpected fees for various services. Members also report overcrowded facilities, slow equipment repair times, and frustration with customer service responsiveness regarding billing disputes and service changes.
Do members recommend Blink Fitness?
Member recommendations are mixed. While some members express satisfaction with their local Blink locations and plan to continue their memberships, the majority of reviewers explicitly warn against joining due to billing problems and customer service issues. Those considering membership should carefully review the cancellation and billing policies before signing up.
How can I write a review of Blink Fitness on RetailCoupons.com?
RetailCoupons.com welcomes reviews from members with direct experience at Blink Fitness locations. Share details about your experience with facility cleanliness, equipment quality, staff interactions, billing processes, and customer service to help other prospective members make informed decisions. Honest feedback about both positive and negative aspects helps the community.